"Ben" <ben14@adelphia.net> wrote in message
news:mIKdnUxrkImbYCj
fRVn-1w@adelphia.com...
quote:
>I never had the need to use "call forwarding", but I thought it was one of
>our free services bundled in! I found out its $.35 per minute! Does anyone
>still have the wording of the contracts we signed, I have a plan that
>offered 1000 minutes local per month with unlimited mob2mob and nights &
>weekends, call waiting and 3 way calling free?]
>
> Thanks,
> Ben
>
No, Call Forwarding is a pay-per-use service and is not covered by your
Anytime Minutes. I believe that they charged me $.40 per call.
In addition, there are several types of Call Forwarding under the ATTWS
system--Call Forward only if your cell phone is busy, call forward only if
you do not answer your cell phone after a predetermined number of rings and
call forwarding on every call.
The reason I mention this is that the codes to turn off call forwarding are
different, depending upon which service you want to turn off. You could
turn off call forward-busy, for example, and still you could have call
forwarding on for no-answer situations. In my case, I went 2 weeks pulling
my hair out trying to figure out why some calls were being forwarded while
others were not--and when I got my bill I was being charged for all the
calls that were forwarded, even though I didn't want them forwarded in the
first place!
The problem is made worse because when you enter a turn-off code, you get
the confirming beep tones back from the tower--whether or not you ever had
call forwarding on in the first place. So you may THINK you've turned call
forwarding off, and you actually may have tried to turn off the wrong call
forwarding component.
In my case ATTWS Customer Care offered to turn off ALL call forwarding and
they credited me with the unplanned charges on my bill. That was before the
merger. I do not know what Cingular's policy is.
One thing you should be forewarned about : there are different codes to start
the various types of call forwarding, and there are separate codes to turn
each of those services off. You MUST remember to turn off using the correct
code or some calls may continue to forward. I don't recall the codes used
to turn on and off, but I presume that Customer Service can give them to
you.
The best way to turn off call forawrding is to separately use each of the
three unique turn-off codes. That way you're covered.
Are you confused yet?
[ Post a follow-up to this message ]
| 
Are we Suppose to Pay for Call Forwarding?
06-20-05 03:55 AM
