| - Bill 2006-05-20, 5:48 pm |
| My Blackberry 7290 failed with just a rotating hour-glass icon for the
display. There was no indication that there was a problem before the
lock-up.
The unit is always powered on and charged daily for 7 hours. It had been on
battery power and operational for 4 hours after disconnection from the
charger before the failure occurred. It seemed to be receiving a download
from a T-Mobile connection at the time of failure. I was not using it for
any function (I had just removed it from the holster) so I thought it odd
that the download was in progress. Since the only display was the rotating
hour glass, I could not access any other function. I returned the unit to
the holster and waited an hour before checking again. It was still locked
up.
I removed the battery to reset the unit and when the battery was
reconnected, the unit immediately powered ON and locked up with the rotating
hour glass. I removed the battery and left the unit without power for 24
hours. Reconnecting the battery produced the same lock up.
I then contacted T-Mobile who gave me the RIM support number. Following the
automated response (computer) series of questioning, I was able to get on
their call back list and received a call-back after 40 minutes. However,
since I did not speak the word "Blackberry" in the description of "the
reason I was calling" during the automated response questioning, I was
connected to the wrong group. Fortunately, the support person was able to
transfer my call to the Blackberry group.
We spent a few hours on a landline phone connection troubleshooting the
Blackberry and there was a transfer to a third support person involved
before I had a functional Blackberry again. The final fix was to completely
erase the Blackberry and reload with the latest software, both handheld
(Blackberry 7290) and Desktop Manager (PC).
Since I was unable to "Google" any past information that covered this type
of Blackberry failure, I am posting my notes below, gained from the
transaction with the RIM support.
- Bill
RIM Blackberry 7290 Handheld "Hour-Glass ONLY" mal-function.
Research In Motion Support:
Ph. # 877-255-2377
CASE # 2758215 (Hour Glass Icon ONLY mal-function, 05-15-06 thru 05-18-06)
1.. DO NOT CONNECT the HANDHELD to the PC USB!!
2.. Download latest RIM Blackberry software from
<http://www.t-mobile.com/bbupgrade/>
1.. Click on Blackberry 7290 "get software"
2.. Download Handheld Software (latest rev)
3.. Download Desktop Software (latest rev)
3.. Remove Blackberry Desktop Manager software from PC.
1.. Start/Control Panel/Add or Remove Software.
4.. Start/Run
1.. E:\Windows\regedit.exe
i. My
Computer/HKEY_CURRENT_USER/Software/Programs
1. Delete "Research In Motion" Directory
2. Delete "Puma.." directory.
ii. My
Computer/HKEY_LOCAL_MACHINE/Software/Programs
1. Delete "Research In Motion" Directory
2. Delete "Puma ..." directory.
5.. Start/Run
1.. Msconfig(.exe)
i.
Un-check "Load Startup Items"
1. Note: re-check this after completing troubleshooting.
ii. NOTE:
this window also has the boot loader information/edit.
6.. Install Desktop Manager Software
1.. Change the downloaded ".exe" install file to ".zip"
i. Then
extract all files to current folder.
2.. Run "setup.exe"
6.. Reboot PC.
7.. Install Handheld Software onto PC.
1.. Double-click on the downloaded ".exe" file.
8.. Start the Blackberry Desktop Manager (BDM)
1.. Double-click on the "Application Loader"
i. When
the Application Loader window is displayed and BEFORE clicking the "NEXT",
1. connect the Handheld to the PC's USB.
ii. Click
on "Do NOT backup and restore data..
1. WARNING will advise that all data will be lost from the handheld.
iii. In
window display of programs to install onto handheld, verify boxes checked
are correct (default is best).
iv. Loader
will take ~ 15 minutes to install software onto handheld.
v.
Handheld will take ~ 5-15 minutes to organize.
10.. Re-establish email account.
1.. Use Blackberry Icon "Set up Internet E-mail"
i.
Connects to T-Mobile email accounts.
ii. Click
on link to establish email accounts on handheld.
11.. Re-establish Bluetooth connection.
1.. Marry Bluetooth phone earpiece.
i.
On Blackberry
1. "Options/Bluetooth/Paired Devices"
a. Press roller disk, scroll to "Add Device"
b. (Must be done before Bluetooth LED goes OFF.)
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