| Russell 2005-05-19, 11:52 am |
|
"Russell" < russell7702REMOVE@TH
ISearthlink.net> wrote in message
news:wGmge.922$wM2.860@newsread1.news.atl.earthlink.net...[color=darkred]
>
> "Steven M. Scharf" <scharf.steven@linkearth.net> wrote in message
> news:qf6ge.487$OU1.91@newsread3.news.pas.earthlink.net...
>
> Not true. I've signed up for their service (which they don't offer in my
> area code) and I don't roam as long as I'm on the AT&T network. They use
> the AT&T network - now Cingular blue. I've had them for some time using 4
> phones - I've no connection with them otherwise.
>
>
> Not true about CallPlus being a better deal.
>
>
> I've never had a problem calling them to activate - I can only speak of my
> experience.
>
After seeing what I felt statements like the above about only activating
Nokia phones (just doesn't make technical sense to me) I emailed Beyond
Wireless tech support with a quote from this thread. I've always got
excellent tech support from them - quite frankly their email tech support
has been the most knowledgable and to the point of any company that I've
dealt with in the past 25+ years. This is their response:
--- start pasted response from Beyond Wireless ---
This is completely untrue. I am disturbed to learn that one or more of our
customer service representatives is/are representing this as factual
information. This can be attributed to rapid growth and new customer
service representatives still learning our ways. This will most certainly
be addressed. We will activate ANY phone that is capable of being used on
our service. This means ANY TDMA phone that was formerly active with AT&T
or any TDMA phone that is not locked to another network. Therefore, even if
the phone was used with, say, Cingular, it still may be capable of being
activated with us, providing that it is not locked to Cingular. There are
no plans in the works to switch to Cingular towers. That does not mean that
we will never use Cingular towers. However, if we ever do gain the use of
Cingular towers, we would not lose the use of AT&T towers, since Cingular
owns them now.
Also, in regards to our phone system: Because of rapid growth we have had to
install a new phone system to handle the volume of calls. It has not been
fully configured yet, and this is why customers are experiencing less than
desired results with it. Our representatives are still learning the system;
and in addition, the phone technician is here continuing with the
configuration as I type. Once it is complete, I'm confident that customers
will find it just as friendly as any other. We do apologize for this, and
ask that customers keep this in mind when calling our support line.
--- end pasted response from Beyond Wireless ---
Do note I have no connection (except as a customer) with this company. I
found out about them at http://www.cellguru.net/prepaid_compare.htm.
However, I really appreciate their plan as it meets our needs very well and
would like them to thrive - hence my posts.
Russell
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