| SteveT 2005-05-19, 11:52 am |
| Russell:
Thanks for posting the tech support e-mail from Beyond Wireless. I
hoped that this would be the case. However, I just want to clariy the
followiing. I, too, was assured by e-mail tech support at BW that it
would be possible to activate my TDMA tri-mode AT&T-branded Ericsson
700 which I have used on AT&T for three years. However, when I called
the 800 number to try and activate, the woman on the phone steadfastly
maintained that "no Ericsson phones can be activated." I explained to
her all the details of this phone, the obvious (to you and me)
technical facts of the matter, AND the fact that I had an e-mail from a
tech support person, whose name I mentioned, assuring me that this
phone could be activated. I asked her if she could at least *try* to
activate this phone but she was adamant that they had been instructed
not to accept any phones except Nokia. On Monday I called back and
asked to speak to someone in charge. A woman who identified herself as
"experienced in the subject" listened to my story. As soon as I
uttered the word "Ericsson" she began repeating "NOPE ... Not any
more...Not any more." The impression I got was that this represented
some recent change in policy and that apparently the tech support
person who e-mailed me wasn't up to speed. This woman also very flatly
refused to even try to activate it ("There's no point" she said). She
was very friendly and polite about it all but she was also very firm in
asserting that Beyond Wireless would not activate any Ericsson phone.
Since you can only activate via the 800 number, if the 800 number
operators are firmly united in this opinion, then you are out of luck
at BW w/any phone except Nokia... no matter what e-mail tech support
may tell you. Since I had found some more of those $10 free2go cards
w/90 day exp., I decided to just stay with Cingular until the dust
settles on this and then re-visit the issue in 9 months.
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