| kevinm 2005-07-15, 6:55 am |
| I found your posting through a google search for "att cingular
problems"
It is Day 7 of my drama with Cingular Wireless for my:
Sony Ericsson T637 on an ATT Service plan in NJ.
I have the same problem that you do: I can make calls but no one can
reach my cell phone. They get an error message that says my "number
is a non-working number."
I have called everyday for the last 5 days to rectify the situation
and have spent roughly 2-3 hours a day on the phone with various
departments. They have NO IDEA what the problem is and keep
guessing.
Their List of solutions:
1) Your Phone is broken: It was proven not to be when I stuck a
friend's ATT SIM card in my phone and it worked.
2) It will all fix itself: The Hurricane shut down towers in your
area over the weekend. I told them it was a lie, because the
hurricane hit Florida and the Southern US -- NOT New Jersey.
3) Our System is broken: That was a 2 day excuse
4) Something is wrong in our system: This is their current 3-day
excuse, but they have no idea when it will be fixed.
5) Your SIM card is broken: This is the current excuse when I
escalated my call to the manager because I told them "something wrong
in our system" is not a valid excuse for 3 days!
My resolution: NONE yet
1) They sent me to a Cingular Wireless store today to get my ATT SIM
card checked. The Cingular store rep laughed. No store has
equipment to read ATT equipment anymore and he said that Cingular
Cust Serv knows that. He also told me that I'd have to migrate to
Cingular soon because all the ATT Towers in my area have been
switched to Cingular.
2) I called Cingular Cust Serv again and told them the whole drama
for the 20th time. Only after constant pushing (45 minutes) did they
agree to send me a new ATT SIM card for my phone number OVERNIGHT at
NO COST. From the very beginning they wanted to 1) Charge me $25 for
a new SIM CARD and 2) Charge me $15 for overnight shipping. I wasn't
going to pay a single cent because the SIM CARD problem is a "guess"
from the manager of the customer service center. There is still an
open ticket with their Technical Department for the last 4 business
days and as of this evening -- they still don't know what's wrong.
I am hoping that a new SIM CARD will resolve the problem, but I'm not
confident as their technical reps have said they believe the problem
is in Cingulars Switching systems, but they just don't know where.
I have tried to migrate my cell number to another carrier, but
Cingular refuses to waive the $175 "breaking a contract" fee,
although they are not providing me the service I pay for. I was told
that the fee would be sent to a collections agency if I ported my
number and did not pay Cingular.
Other actions I have taken that you may want to do:
1) Let the FCC know about Cingular's deceitful business practices:
http://www.fcc.gov/cgb/complaints.html
2) Join a class-action lawsuit against ATT/Cingular for their deceit
against ATT consumers.
http://www.mobiledia.com/forum/topic27548.html
http://www.eichenlevinson.com/lawyers.html
3) Let your state's Better Business Bureau know about Cingular.
Google your state and "Better Business Bureau"
4) Contact any of your local news shows who cover "Consumer Issues"
Cingular's illicit business ways need to be brought to light because
they are not in a rush to help their ATT customers.
---
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