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Cellular forums Home > Archive > Alltel Cellular > May 2006 > Re: American Consumer Satisfaction Index (ACSI) Report Evaluates
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Re: American Consumer Satisfaction Index (ACSI) Report Evaluates
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| Tinman wrote:
> Yet they never seem to on any survey. Oh wait, that's not quite true:
> they are still running ads based on that ridiculous survey Cingular paid
> for themselves ("yes, it's true, a leading independent research firm
> said so").
Even the company that did the survey for Cingular said that Cingular's
conclusion, from the survey data, was bogus. It's pretty bad when the
company you pay to do a survey refutes to even back you up! Clearly the
firm that did the survey was very worried about their reputation after
Cingular's false claims.
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| Scott wrote:
> "John Navas" < spamfilter0@navasgro
up.com> wrote in message
> news:iGGcg.90461$Fs1.31863@bgtnsc05-news.ops.worldnet.att.net...
>
> Says who? You?
Clearly he has no understanding of statistical sampling. The CU sample
size was very large, even when divided by region and again by carrier.
Any bias due to it being a subset of CR subscribers cancels itself out,
unless someone believes that users of different carriers have different
standards for acceptable quality, coverage, and customer service, and no
one believes that to be the case.
As to GSM versus TDMA/AMPS, Cingular has stated that very few users are
still on TDMA/AMPS, but TDMA/AMPS user responses would boost Cingular's
score if anything, since TDMA/AMPS provides much more coverage.
>
> And Cingular.
Of course Navas did his usual creative editing. People discount surveys
done by the entity that did the survey _unless_ there is independent
corroboration. For the Telephia survey there is no corroboration, for
the Verizon survey you have at least two corroborative sources.
>
> Says who? You? No survey done to date backs up this laughable claim.
He made it up, or he read it on a bus shelter. I saw it on a bus shelter
in San Francisco on Sunday.
>
> Or, the network sucks.
The phone works just fine in urban areas, and in the 'burbs. Where it
doesn't work is on the urban fringe, in the parks and hills surrounding
the Bay Area. GSM coverage in these areas is poor to non-existent.
[color=darkred]
To the contrary, everyone expects it.
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| IMHO IIRC wrote:
> I have determined the following from John's posts:
> Cingular has great coverage. The problem is that many Cingular phones are
> defective and ancient which creates the illusion that their network is bad.
> If all Cingular customers had a GOOD phone like John then there would not be
> the reports of problems which John never seems to experience.
Very funny. Of course most people don't have ancient phones, mine
certainly isn't.
I guess it's possible that Nokia, Motorola, Sony-Ericsson, etc., save
all their defective GSM phones for Cingular, and Navas hasn't
experienced this because he buys unlocked GSM phones from other sources.
I always buy phones with reception being a top priority, and useless
crap like cameras being very low priority.
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