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Cellular forums Home > Archive > Alltel Cellular > May 2006 > "T-Mobile's honesty earns satisfaction"
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| Author |
"T-Mobile's honesty earns satisfaction"
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| See:
"http://seattlepi.nwsource.com/business/ 270325_consumersatis
faction16.html"
A good article about how T-Mobile's honesty about coverage has improved
their satisfaction ratings.
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| Steve Sobol 2006-05-22, 11:48 pm |
| SMS wrote:
> See:
> "http://seattlepi.nwsource.com/business/ 270325_consumersatis
faction16.html"
>
> A good article about how T-Mobile's honesty about coverage has improved
> their satisfaction ratings.
Someone has finally figured out that it's better to be straight with the
prospect and maybe lose a single sale, than to piss off the customer and lose
that sale and perhaps a dozen others.
Way to go, T-Mo.
--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Apple Valley, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.
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| Steve Sobol wrote:
> SMS wrote:
>
> Someone has finally figured out that it's better to be straight with the
> prospect and maybe lose a single sale, than to piss off the customer and
> lose that sale and perhaps a dozen others.
>
> Way to go, T-Mo.
I know someone who actually encountered this situation from T-Mobile.
They looked up his home address, it showed no coverage, and they advised
him against signing up.
In my own neighborhood, first Cingular had, and now T-Mobile has,
marginal or no coverage (Cingular now has coverage on 800 Mhz). Cingular
had no qualms about signing people up for service even though the phone
wouldn't work at the subscriber's house. As long as I've lived in my
current house, there has been an effort by the 1900 Mhz carriers to
construct a tower that serves my neighborhood, but the neighbors have
successfully fought it. At every planning commission meeting where the
carriers show up, the neighbor's feign bewilderment as to why the
carrier needs a tower, when other providers have adequate coverage
without a tower in that specific location (most of the neighbors are
engineers and understand full well the range difference of an 800 Mhz
versus a 1900 Mhz cell).
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| Frankster 2006-05-23, 5:48 pm |
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"SMS" <scharf.steven@geemail.com> wrote in message
news:4472babd$0$9693
2$742ec2ed@news.sonic.net...
> Steve Sobol wrote:
>
> I know someone who actually encountered this situation from T-Mobile. They
> looked up his home address, it showed no coverage, and they advised him
> against signing up.
>
> In my own neighborhood, first Cingular had, and now T-Mobile has, marginal
> or no coverage (Cingular now has coverage on 800 Mhz). Cingular had no
> qualms about signing people up for service even though the phone wouldn't
> work at the subscriber's house. As long as I've lived in my current house,
> there has been an effort by the 1900 Mhz carriers to construct a tower
> that serves my neighborhood, but the neighbors have successfully fought
> it. At every planning commission meeting where the carriers show up, the
> neighbor's feign bewilderment as to why the carrier needs a tower, when
> other providers have adequate coverage without a tower in that specific
> location (most of the neighbors are engineers and understand full well the
> range difference of an 800 Mhz versus a 1900 Mhz cell).
What is really funny is that 99 percent of those opposing cell towers cannot
even tell you what a cell tower looks like. If these folks think they are so
bad, why can't they even tell you what one looks like?
-Frank
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| -= Hawk =- 2006-05-23, 5:48 pm |
| On Tue, 23 May 2006 06:32:09 -0600, "Frankster" <Frank@SPAM2TRASH.com>
scribbled:
>What is really funny is that 99 percent of those opposing cell towers cannot
>even tell you what a cell tower looks like. If these folks think they are so
>bad, why can't they even tell you what one looks like?
I can't tell you what a hemorrhoid looks like but I can tell you I
wouldn't want a gigantic one in my back yard.
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| Frankster 2006-05-23, 5:48 pm |
|
"-= Hawk =-" < Hawk@thispartisbogus
.cfl.rr.com> wrote in message
news:1n2672tbqqnt6mc
mamtlt8l946dfr0e0cl@
news-server...
> On Tue, 23 May 2006 06:32:09 -0600, "Frankster" <Frank@SPAM2TRASH.com>
> scribbled:
>
>
> I can't tell you what a hemorrhoid looks like but I can tell you I
> wouldn't want a gigantic one in my back yard.
>
>
Usually they occur in your other back parts, not your yard :)
-Frank
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| Joel Kolstad 2006-05-23, 5:48 pm |
| "Frankster" <Frank@SPAM2TRASH.com> wrote in message
news:o62dnQckL8hXne7
ZRVn-tQ@giganews.com...
> What is really funny is that 99 percent of those opposing cell towers cannot
> even tell you what a cell tower looks like.
Maybe if you gave a cell tower a mirror it could extrapolate what other cell
towers look like?
At least the cell towers can talk to one another pretty well...
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| George 2006-05-23, 5:48 pm |
| SMS wrote:
>
> I know someone who actually encountered this situation from T-Mobile.
> They looked up his home address, it showed no coverage, and they advised
> him against signing up.
>
> In my own neighborhood, first Cingular had, and now T-Mobile has,
> marginal or no coverage (Cingular now has coverage on 800 Mhz). Cingular
> had no qualms about signing people up for service even though the phone
> wouldn't work at the subscriber's house. As long as I've lived in my
> current house, there has been an effort by the 1900 Mhz carriers to
> construct a tower that serves my neighborhood, but the neighbors have
> successfully fought it. At every planning commission meeting where the
> carriers show up, the neighbor's feign bewilderment as to why the
> carrier needs a tower, when other providers have adequate coverage
> without a tower in that specific location (most of the neighbors are
> engineers and understand full well the range difference of an 800 Mhz
> versus a 1900 Mhz cell).
All of the tmobile sites in my area are on buildings. Typically their
sites are just a small cabinet without battery backup or generators and
a couple small panels. The closest sites to me are on the roof of a
quickie mart and a single floor office building.
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| Frankster wrote:
> What is really funny is that 99 percent of those opposing cell towers cannot
> even tell you what a cell tower looks like. If these folks think they are so
> bad, why can't they even tell you what one looks like?
Aesthetics is not the only reason that residents oppose them.
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| Frankster 2006-05-23, 5:48 pm |
|
"SMS" <scharf.steven@geemail.com> wrote in message
news:44733b18$0$9697
5$742ec2ed@news.sonic.net...
> Frankster wrote:
>
>
> Aesthetics is not the only reason that residents oppose them.
Oh yeah, that's right. Then there's the cancer concern.
-Frank
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