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Author Re: American Consumer Satisfaction Index (ACSI) Report Evaluates Consumer Satisfaction with Wireles
John Navas

2006-05-23, 2:48 am

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In < 446e2a5d$0$96998$742
ec2ed@news.sonic.net> on Fri, 19 May 2006 13:28:24
-0700, SMS <scharf.steven@geemail.com> wrote:

>Thomas T. Veldhouse wrote:
>
>Unless the survey or poll favors Cingular, no amount of data will
>suffice. You will see a never-ending demand for more information on the
>methodology, response rates, etc.
>
>It was so sweet to see Telephia come out with a statement regarding
>Cingular's false conclusions from the survey that Cingular paid Telephia
>to do. Telephia was very worried that Cingular's mis-statements would
>damage their reputation, and negatively affect future business.


Yet another fabrication. What it actually said:

In a letter sent on Monday to the four largest wireless companies,
Telephia confirmed that Cingular had a "statistically significant
lower dropped-call rate than the competition across some market/time
period groupings." But Telephia also said it had "no knowledge of the
specific methodology (markets, time periods or statistical
thresholds) Cingular used to reach the nationwide 'lowest dropped
call' conclusion."

--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q
>
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