AT-T wireless service - Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

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Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

Scott

2006-07-28, 10:33 pm

"Jack Zwick" <jackzwick@yahoo.com> wrote in message
news:jackzwick-D06A7C. 12442227072006@newsc
lstr02.news.prodigy.com...

>
> Churn Rates - a monthly percentage of lost customers is an unbiased
> self-reported reflection of the failings of any carrier. Yet the
> apologists/shills make excuses for that too, in some cases falsely
> calling the number a quarterly number.

Actually, the churn figures are an arbitrarily calculated number that can be
calculated different from carrier to carrier. There is no generally
accepted calculation suggested or used throughout the industry. Case in
point- Nextel announced either right before or right after the merger was
completed that they were changing the way they calculated churn.

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