AT-T wireless service - Re: Cingular to change name

Author

Re: Cingular to change name

SMS

2007-01-06, 10:34 pm

Dave wrote:
> AT&T Wireless reputation was pretty much in the dumper when they were
> bought out by Cingular. AT&& Wireless knew they were being sold and
> quality went way down and they sustained their customer base by giving
> away the store as far as additional minutes to keep customers from leaving.

True, but non-AT&T Wireless customers, about 75% of total subscribers,
don't have that experience to remember. AT&T Wireless customers that
left prior to the plunge in quality and service still have good memories
of AT&T. I recall when my wife's purse was stolen with her AT&T Wireless
phone. They sent out a new handset, and didn't even charge us for it,
though we had no insurance on the phone, and though her rate plan was a
very inexpensive plan ($10 per month and 25¢ per minute).

AT&T had excellent customer service and the best rate plans for quite a
few years. Since I was long gone from AT&T by the time they went into
the dumper, I only know of the issues from disgruntled customers.

In my area, the corporate customers mostly moved to Verizon when AT&T
began to deteriorate. At the time there was really no other option as
Cingular was just starting operations in my area and their network was
very poor (a 1900 MHz only GSM network), and Sprint has always had poor
coverage in my area.

Jeffrey Kaplan

2007-01-06, 10:34 pm

It is alleged that Kurt claimed:

>
> Yes, but the fact that that they hard coded it into the Treo menu is
> unexcusible.

That's like complaining that your broadband provider "hard coded" their
network data into your computer's networking settings.

MediaNet is the name of the data service. The settings under
"MediaNet" are the settings needed to access the service. I fail to
see the problem.

> VersaMail is the correct default mail program, but who would know trying
> to use their Cingular Treo out of the box when VersaMail is the top icon?

Um, because it's "the top icon"?

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Jeffrey Kaplan www.gordol.org
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Kurt

2007-01-06, 10:34 pm

In article < 2t10q25ug54f7jm7vdd9
nn1vg1blseomc5@gordo
l.org>,
Jeffrey Kaplan <nomail@gordol.org> wrote:

> It is alleged that Kurt claimed:
>
>
> That's like complaining that your broadband provider "hard coded" their
> network data into your computer's networking settings.

Do you actually know anything about the Treo?
>
> MediaNet is the name of the data service. The settings under
> "MediaNet" are the settings needed to access the service. I fail to
> see the problem.
>
Medianet is incompatible with the Treo.

>
> Um, because it's "the top icon"?

Because you have two mail programs installed by Cingular, XpressMail is
incompatible with Treo.

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