| Sherry 2007-01-06, 10:34 pm |
| SMS <scharf.steven@geemail.com> wrote in
news:459e30a5$0$6896
0$742ec2ed@news.sonic.net:
<snip>
>
> Personally, I had only good experiences with AT&T Wireless, but I
> left prior to their decline. If someone has been living in a cave,
> and doesn't realize that the new AT&T Wireless is simply Cingular,
> then they may mistakenly switch to it, expecting more than they're
> going to get.
We stuck with AT&T to the end - we never had any problems.. When we
renewed our service, we stuck with Cingular, thinking that since they
had taken over AT&T we wouldn't be considered a new customer. WRONG!
We had to pay an activation fee and didn't have an option for a free
upgrade as we had in the past with AT&T. Left a bitter taste in our
mouth.
Cingluar is rated 3rd in our area by Consumer Reports. We thought
about going with T-Mobile (#1 in our area) however their packages don't
save us any $$ compared to Cingular, the activation fee is greater than
what Cingular charged and none of the phones got me excited enough to
switch. Haven't looked at Verizon and probably will just stay with
Cingular. Their customer service has been decent, which is good. I
reported a dropped call area and that was quickly fixed.
As for the Cingular stores, I've found the quality of employees to be
variable between stores. One of the stores is manned by a bunch of
disinterested "kids" (one day when I walked in the store, they were
pushing each other around the store in the office chairs!), another
store is manned by some very knowledegable adults.
I think the break-up of AT&T was such a disaster and big mistake!!
Sherry
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