AT-T wireless service - Service worsens since switching SIMs from Cingular->ATT ??

Author

Service worsens since switching SIMs from Cingular->ATT ??

Spammay Blockay

2007-07-12, 4:33 am

I went into the ATT store and exchanged my Cingular SIM for an ATT
one, as they were urging me to do.

Since doing that, my phone has gotten noticably worse reception most
places, but especially in my house. I used to get a signal of at
least 3 bars almost always, but now it's down to 1, sometimes cutting
out completely.

I also sometimes lose the signal completely WHEREVER I am... it
just completely goes away. With the Cingular SIM, I remember signal
loss only happening with movement... it didn't bounce up and down
by itself when I wasn't moving around.

Is this connected with the SIM change, do you think, or is ATT fiddling
with their network, causing these kinds of weird outages?

- Tim

--

mark

2007-07-16, 12:33 pm

Spammay Blockay wrote:
> I went into the ATT store and exchanged my Cingular SIM for an ATT
> one, as they were urging me to do.
>
> Since doing that, my phone has gotten noticably worse reception most
> places, but especially in my house. I used to get a signal of at
> least 3 bars almost always, but now it's down to 1, sometimes cutting
> out completely.
>
> I also sometimes lose the signal completely WHEREVER I am... it
> just completely goes away. With the Cingular SIM, I remember signal
> loss only happening with movement... it didn't bounce up and down
> by itself when I wasn't moving around.
>
> Is this connected with the SIM change, do you think, or is ATT
> fiddling with their network, causing these kinds of weird outages?
>
> - Tim

right now, I am having the same situation, since my phone started showing
AT&T, I have had problems

been on the phone 4 times in the last two weeks,,,, solution was to power
off phone , let it sit off 30 seconds or so, then power it back on

as wierd as it sounds....... it seems to be helping some.....

kinda easy to have the fewest dropped calls. when people are trying to call
you, and the call does not complete... goes to your voice mail, and then is
delivered as a voice mail message an hour later.......

John Navas

2007-07-16, 3:33 pm

On 12 Jul 2007 06:19:36 GMT, SPAMBLOCKER@BLOCKEDT
OAVOIDSPAM.com (Spammay
Blockay) wrote in < 4695c7f8$0$14102$742
ec2ed@news.sonic.net>:

>I went into the ATT store and exchanged my Cingular SIM for an ATT
>one, as they were urging me to do.
>
>Since doing that, my phone has gotten noticably worse reception most
>places, but especially in my house. I used to get a signal of at
>least 3 bars almost always, but now it's down to 1, sometimes cutting
>out completely.
>
>I also sometimes lose the signal completely WHEREVER I am... it
>just completely goes away. With the Cingular SIM, I remember signal
>loss only happening with movement... it didn't bounce up and down
>by itself when I wasn't moving around.
>
>Is this connected with the SIM change, do you think, or is ATT fiddling
>with their network, causing these kinds of weird outages?

It's probably the SIM change, which probably resulted in a "home"
network change. Depending on where you are, AT&T is integrating its
network pieces and phasing out roaming on other networks.

You have a legal right to the same level of service. Call Customer
Care, and ask to be connected to Tech Support. Politely tell the rep
that you'll be canceling >> without penalty << if the prior level of
service isn't restored within a reasonable period of time (single
billing cycle).

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>

jack flash

2007-07-20, 3:33 pm

> I went into the ATT store and exchanged my Cingular SIM for an ATT
> one, as they were urging me to do.
>
> Since doing that, my phone has gotten noticably worse reception most
> places, but especially in my house. I used to get a signal of at
> least 3 bars almost always, but now it's down to 1, sometimes cutting
> out completely.
>
> I also sometimes lose the signal completely WHEREVER I am... it
> just completely goes away. With the Cingular SIM, I remember signal
> loss only happening with movement... it didn't bounce up and down
> by itself when I wasn't moving around.
>
> Is this connected with the SIM change, do you think, or is ATT fiddling
> with their network, causing these kinds of weird outages?
>
> - Tim
>

interesting...I thought it was my phone possibly going bad. Since the
logo change, I've noticed my SLVR just randomly not ring when an incoming
call came in and at times just reboot iself b4 it starts working again.

John Navas

2007-07-20, 10:33 pm

On 20 Jul 2007 17:41:04 GMT, jack flash <1234@abc.de> wrote in
< Xns9973810FB3B531234
abcde@198.186.190.226>:

[color=darkred]
>interesting...I thought it was my phone possibly going bad. Since the
>logo change, I've noticed my SLVR just randomly not ring when an incoming
>call came in and at times just reboot iself b4 it starts working again.

That's a _handset_ problem, not a SIM or network problem.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>

jack flash

2007-07-28, 4:33 am

AT&T sent me another SIM card and seemed to cure the problem.

>
> interesting...I thought it was my phone possibly going bad. Since the
> logo change, I've noticed my SLVR just randomly not ring when an
> incoming call came in and at times just reboot iself b4 it starts
> working again.
>

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