|
| In article <UTAli.366$Dx2.129@newssvr17.news.prodigy.net>,
"FloydinTampa" <Flooydomit@Prodigy.net> wrote:
>
> Evidently, you haven't experienced having a billing/plan problem resurfacing
> after the CS folks assure you that the problem is resolved. I have, on
> several occasions, and it sometimes takes many calls to get the simplest
> thing corrected. After this happens, you learn to distrust anything that
> you are told from one or two agents, and may find yourself calling back
> three, four, or even five times to try to get a consensus from them that the
> problem is resolved. The penalty of not doing this, as I have found out,
> can be substantial, such as when you try to get roaming added to your plan
> before you go on vacation, only to find out that all the calls you made on
> your vacation are billed at roaming rates.
> I'm in the camp that says to spcs: "FIX YOUR CS SYSTEM SO WE DON'T HAVE TO
> CALL SO MUCH!"
>
>
What about navas called CS multiple times just to find out how long was
the average wait to get a live rep?
|
|