| Todd Allcock 2007-09-25, 4:33 am |
| At 24 Sep 2007 18:47:07 -0700 SMS wrote:
> On the one occasion when I missed the refill date, I called them
> and they restored $50 worth of minutes I had lost. I doubt if the
> large carriers would have been nice enough to do that.
When I was a Southwestern Bell Mobile Systems (eventually Cingular,
then AT&T) dealer I'd called them on behalf of customers several
times and had expired balances restored. (And that was back when
prepaid minutes were $0.65!) Generally their policy was they'd do it
for anyone, ONCE. After that you were stuck if you forgot to refill.
I used to keep a calendar for my prepaid customers and call them a
week or so prior to expiration, take a credit card over the phone and
refill for them (only if they preferred that arrangement and agreed
to it, of course!)
--
"I don't need my cell phone to play video games or take pictures
or double as a Walkie-Talkie; I just need it to work. Thanks for
all the bells and whistles, but I could communicate better with
ACTUAL bells and whistles." -Bill Maher 9/25/2003
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