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Cellular forums Home > Archive > Cingular cell phone service > May 2005 > Re: Verizon Worsens America's Choice Calling Plan--No more roaming, even at extra cost, No more Nat
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Re: Verizon Worsens America's Choice Calling Plan--No more roaming, even at extra cost, No more Nat
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| Ted B. 2005-05-25, 4:55 pm |
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"Steven M. Scharf" <scharf.steven@linkearth.net> wrote in message
news:Vz0le.7609$M36.7511@newsread1.news.atl.earthlink.net...
quote:
> "Jim Seymour" <jseymour@LinxNet.com> wrote in message
> news:1198nk6obsehl80
@corp.supernews.com...
>
>
> According to the Verizon CSR, they were having a problem with complaints
> about roaming charges. This stemmed from two issues.
>
> First, many people do not understand what the roaming indicators on their
> phone means. The little flashing or non-flashing triangle, or the solid or
> flashing :"Extended Network" message (complicating this is the fact that
> the
> flashing versus non-flashing is counter-intuitive, flashing should be used
> when you are being charged roaming, and solid should be used when you are
> on
> the Extended Network, but it's the opposite way around).
>
> Second, many people never update their PRL. As Verizon has reduced its
> extended network coverage, the phone will still indicate that you are not
> roaming, if you have an old PRL that included the area you're in as part
> of
> the extended network.
>
> So the solution to eliminating complaints about roaming charges is
> obviously
> to eliminate all roaming. Not having your phone work at all is obviously
> better than paying for roaming!
>
Did Verizon ever fix their delayed (HOME NETWORK) billing problems? That's
why I dumped them for Cingular. I got tired of being over-billed *months
later* for calls that I made, when I never left my home area. The way it
would work is (roughly) . . .
Month 1, make many calls on the Verizon network in my home calling area
(get 'billed' for some of them on my month 1 bill . . . but nowhere near my
included minutes, so no overage charges)
Month 2 and 3, basically same as Month 1
Month 4, make many more calls on the Verizon network in my home area
(then get billed OVERAGE CHARGES from a bunch of Month 1 calls that were
billed as month 4, but would have been nowhere near my included anytime
minutes total if they'd have been billed as Month 1)
I called verizon several times on this issue. They claimed it was their
mistake, and that they wouldn't fix it. So I fixed it for them. I'm a
Cingular customer now. -Dave
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