| Author |
Cingular's Warranty repair is a JOKE
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| Your Name Here 2006-02-22, 11:48 pm |
| Bought a Nokia 6102 4 months ago, the middle button came off, spent
45mins on hold to be told that there is a 50 dollar deductible because
of physical damage. I use the phone and take care of the phone and all
of a sudden a button falls of and I have to pay?
GO FIGURE
| |
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| Your Name Here wrote:
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because
> of physical damage. I use the phone and take care of the phone and all
> of a sudden a button falls of and I have to pay?
>
> GO FIGURE
Maybe Cingular thinks your care of the phone is a joke. If you can't
take better care of your phone than that, you should pay.
--
jer
email reply - I am not a 'ten'
| |
|
| Call Nokia and see what they say.
Fred
"Your Name Here" <mbb3977@yahoo.com> wrote in message
news:qaqdnVYwh_QisGD
enZ2dnUVZ_s6dnZ2d@gi
ganews.com...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because of
> physical damage. I use the phone and take care of the phone and all of a
> sudden a button falls of and I have to pay?
>
> GO FIGURE
| |
|
| Forget Nokia repair. It's FAR FAR worse than Cingular.
You'll be lucky to ever see your phone again if you send
it to them.
See this thread for more info
http://www.howardforums.com/showthread.php?t=737895
"Fred" <none@abc.com> wrote in message
news:ROjLf.171283$WH.110735@dukeread01...
> Call Nokia and see what they say.
>
> Fred
>
> "Your Name Here" <mbb3977@yahoo.com> wrote in message
> news:qaqdnVYwh_QisGD
enZ2dnUVZ_s6dnZ2d@gi
ganews.com...
>
>
| |
| Lord Vader 2006-02-23, 5:48 pm |
|
Your Name Here Wrote:
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because
> of physical damage. I use the phone and take care of the phone and
> all
> of a sudden a button falls of and I have to pay?
>
> GO FIGURE
Keep in mind, Cingular does not create the warranty. They only "honor"
the manufacturers warranty per the 'mans' instructions. The
manufacturer dictates to Cingular what is and what is not covered under
their warranty. Being upset with Cingular will get you no where. If you
want to complain about the warranty, call Nokia.
--
Lord Vader
------------------------------------------------------------------------
Cell Phone Forums: http://cellphoneforums.net
View this thread: http://cellphoneforums.net/t207285.html
| |
| Your Name Here 2006-02-23, 11:48 pm |
| Through general use the button falls off and its my fault.
I know where your from
Jer wrote:
> Your Name Here wrote:
>
>
> Maybe Cingular thinks your care of the phone is a joke. If you can't
> take better care of your phone than that, you should pay.
>
| |
| Your Name Here 2006-02-23, 11:48 pm |
| Guess Nokia is full of shit and loves jerking people around and charging
a 100 dollar fee for nothing
RobR wrote:
> Forget Nokia repair. It's FAR FAR worse than Cingular.
> You'll be lucky to ever see your phone again if you send
> it to them.
>
> See this thread for more info
> http://www.howardforums.com/showthread.php?t=737895
>
>
> "Fred" <none@abc.com> wrote in message
> news:ROjLf.171283$WH.110735@dukeread01...
>
>
| |
| Aaron 2006-02-23, 11:48 pm |
|
"Your Name Here" <mbb3977@yahoo.com> wrote in message
news:qaqdnVYwh_QisGD
enZ2dnUVZ_s6dnZ2d@gi
ganews.com...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because
> of physical damage. I use the phone and take care of the phone and all
> of a sudden a button falls of and I have to pay?
>
> GO FIGURE
just hang up and call back, soon you will get someone that will exhange the
phone for you free of charge.
| |
|
| Your Name Here wrote:
> Guess Nokia is full of shit and loves jerking people around and charging
> a 100 dollar fee for nothing
>
Guess the Anonymous Poster is full of shit and loves jerking a business
around and expecting them to cover his abuse for nothing. And no, I'm
not from where you think I'm from. I'm from the Land of Reality. And
you're welcome to a full dose of it.
--
jer
email reply - I am not a 'ten'
| |
| Your Name Here 2006-02-23, 11:48 pm |
| Bring it on BOI, bring it on
Jer wrote:
> Your Name Here wrote:
>
>
> Guess the Anonymous Poster is full of shit and loves jerking a business
> around and expecting them to cover his abuse for nothing. And no, I'm
> not from where you think I'm from. I'm from the Land of Reality. And
> you're welcome to a full dose of it.
>
| |
| PC Medic 2006-02-24, 5:48 pm |
|
"Your Name Here" <mbb3977@yahoo.com> wrote in message
news:qaqdnVYwh_QisGD
enZ2dnUVZ_s6dnZ2d@gi
ganews.com...
> Bought a Nokia 6102 4 months ago, the middle button came off, spent
> 45mins on hold to be told that there is a 50 dollar deductible because of
> physical damage. I use the phone and take care of the phone and all of a
> sudden a button falls of and I have to pay?
>
> GO FIGURE
The $50 Deductible would be for insurance claim type issues, If you are
correct and the phone has suffered and shows no signs of abuse this would ba
a warranty and not insurance claim.
| |
| PC Medic 2006-02-24, 5:48 pm |
|
"Jer" <gdunn@airmail.ten> wrote in message
news:11vrfdq44cjln8f
@corp.supernews.com...
> Your Name Here wrote:
>
>
> Maybe Cingular thinks your care of the phone is a joke. If you can't take
> better care of your phone than that, you should pay.
>
> --
> jer
> email reply - I am not a 'ten'
Ans I suppose you have proof the OP abused the phons and the button popping
off was not a manufacture defect?
| |
| PC Medic 2006-02-24, 5:48 pm |
|
"Jer" <gdunn@airmail.ten> wrote in message
news:11vsp5o83p88cc3
@corp.supernews.com...
> Your Name Here wrote:
>
>
> Guess the Anonymous Poster is full of shit and loves jerking a business
> around and expecting them to cover his abuse for nothing. And no, I'm not
> from where you think I'm from. I'm from the Land of Reality. And you're
> welcome to a full dose of it.
>
> --
> jer
> email reply - I am not a 'ten'
Your from the land of ignorance is where you are from.
How long you worked for Cingular?
| |
|
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| Lord Vader 2006-02-24, 5:48 pm |
|
PC Medic Wrote:
> "Jer" <gdunn@airmail.ten> wrote in message
> news:11vsp5o83p88cc3
@corp.supernews.com...[color=blue]
>
>
> Your from the land of ignorance is where you are from.
> How long you worked for Cingular?
I know this wasn't directed to me, but I have been working for Cingular
Warranty Exchange for 2 years. NO manufacturers cover missing keys as a
warranty issue. I'm not saying it's the customers fault or not. But if
enough customers call and reprot the isue to the manufacturer, it may
eventually be recocnized as a manufacturers defect. For Example. the
Nokia 6102......
Nokia 6102-Antenna Cover
"An issue was recently identified which may impact a small percentage
of Nokia 6102 devices. During the assembly of some units an
insufficient amount of glue was used to attach the antenna cover. As
a result the antenna cover on these devices can disengage from the
handset body cap during normal use
Nokia has adjusted the manufacturing process to ensure the proper
amount of glue is used and the appropriate drying time is allowed.
Updated product is currently available in the Distribution Centers and
within the Markets, however; there is no way to distinguish units that
may be affected by this issue.
WSC Agents if the customers equipment is under 30 days please refer
callers to the point of purchase for replacement. If the equipment is
over 30 days and within the 1 year warranty period please process an
exchange. "
This was only released to Cingular yesterday from Nokia. Up until now,
we could not process a warranty exchange and had to refer them to the
manufacturer.
--
Lord Vader
------------------------------------------------------------------------
Cell Phone Forums: http://cellphoneforums.net
View this thread: http://cellphoneforums.net/t207285.html
| |
|
| PC Medic wrote:
> "Jer" <gdunn@airmail.ten> wrote in message
> news:11vrfdq44cjln8f
@corp.supernews.com...
>
>
>
> Ans I suppose you have proof the OP abused the phons and the button popping
> off was not a manufacture defect?
Until Cingular receives a notice from Nokia that this is an issue for
this model, Cingular is free to think whatever they want. Given the
context of my previous comment, I don't need proof that he did, he needs
proof that he didn't. As far as your lack of reading comprehension,
that's another issue altogether.
--
jer
email reply - I am not a 'ten'
| |
| PC Medic 2006-02-25, 11:48 pm |
|
"Lord Vader" <Lord.Vader.23r1y1@nospam.cellphoneforums.net> wrote in message
news:Lord.Vader.23r1y1@nospam.cellphoneforums.net...
>
> PC Medic Wrote:
>
> I know this wasn't directed to me, but I have been working for Cingular
> Warranty Exchange for 2 years. NO manufacturers cover missing keys as a
> warranty issue. I'm not saying it's the customers fault or not. But if
> enough customers call and reprot the isue to the manufacturer, it may
> eventually be recocnized as a manufacturers defect. For Example. the
> Nokia 6102......
> Nokia 6102-Antenna Cover
>
That's odd as Motorola replaced my V180 when the # key popped out about 7
months into its service life.
I work for the Customer relations department of one of the worlds largest PC
peripheral manufacturers and I can assure you that if a product warranty
states it covers 'manufacturer defect' as most all of them do, and a part
falls out of a product (be it 1 or 1000 units) they would be liable under
this warranty to repair or replace the 'defective' product unless they could
determine (and prove) it was a result of abuse and not from normal use. The
burden lies with the manufacturer (at least in the U.S.) to prove damage was
result of misuse and not the consumers responsibility to prove it was not.
Not to mention any 'reputable' manufacture/vendor will stand behind what
they sell.
> "An issue was recently identified which may impact a small percentage
> of Nokia 6102 devices. During the assembly of some units an
> insufficient amount of glue was used to attach the antenna cover. As
> a result the antenna cover on these devices can disengage from the
> handset body cap during normal use
>
> Nokia has adjusted the manufacturing process to ensure the proper
> amount of glue is used and the appropriate drying time is allowed.
> Updated product is currently available in the Distribution Centers and
> within the Markets, however; there is no way to distinguish units that
> may be affected by this issue.
>
> WSC Agents if the customers equipment is under 30 days please refer
> callers to the point of purchase for replacement. If the equipment is
> over 30 days and within the 1 year warranty period please process an
> exchange. "
>
> This was only released to Cingular yesterday from Nokia. Up until now,
> we could not process a warranty exchange and had to refer them to the
> manufacturer.
>
A perfect example of some of Cingulars poor customer service.
| |
| Lord Vader 2006-02-25, 11:48 pm |
|
PC Medic Wrote:
>
>
> A perfect example of some of Cingulars poor customer service.
If Cingular did not have XBM, you would have no choice but to go
directly to the man for warranty issues. Mail your phone to them, wait
4-6 weeks, then MAYBE you get your phone back or replaced, MAYBE having
to pay for repairs as well.
--
Lord Vader
------------------------------------------------------------------------
Cell Phone Forums: http://cellphoneforums.net
View this thread: http://cellphoneforums.net/t207285.html
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