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Author Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and
BruceR

2006-07-27, 3:33 pm

I just can't understand why someone who is not be paid by a company to
perform some sort of PR function would go to such (or any) lengths to
defend them. Navas must either be paid by Cingular or a "Cingular
Groupie" to care so much about the results of professionally run
studies.

> Jack Zwick wrote:
>
>
> Well, this happens with almost every study. Look at the Consumer
> Reports annual wireless study, a study that everyone agrees is
> performed with a sound methodology, and statistically huge sample
> which gives results with a very, very small margin of error. To make
> it even more accurate, they break down the survey by region, because
> carrier quality varies by region.
>
> Of course, each year after the survey is released, people like Navas
> go beserk trying to belittle it. This year he complained that the
> survey didn't take into account the Cingular subscribers that were
> still using TDMA, even though it's a small percentage of subscribers
> using even a smaller percentage of total minutes, and even though, if
> anything, the TDMA users would have slightly boosted Cingular's
> ratings because TDMA/AMPS had better coverage than GSM-only.
>
> It's sad to see people that are so blinded by their loyalty to a
> corporation that they can't honestly look at its performance, and
> admit when there is a problem. G-d knows, I'm no fan of many of the
> stunts that Verizon has pulled in the past few years, and I haven't
> hesitated to criticize them for it.



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