Cingular cell phone service - Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

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Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

Cyrus Afzali

2006-07-28, 4:33 am

On Thu, 27 Jul 2006 04:37:08 GMT, John Navas
< spamfilter0@navasgro
up.com> wrote:

>On Wed, 26 Jul 2006 20:49:14 -0700, SMS <scharf.steven@geemail.com>
>wrote in < 44c837c2$0$96173$742
ec2ed@news.sonic.net>:
>
>
>Posting whatever you can find to bash Cingular. Surely you have better
>things to do with your time. Or maybe you don't. And I guess you
>assume nobody will take the time to follow the link.
>
>Subhead of the report:
>
> The Incidence of Wireless Users Contacting Their Carrier for Customer
> Care Issues is at an All-Time High
>
>The difference between Cingular and Sprint-Nextel versus Verizon and
>T-Mobile is just 95 versus 104, a difference of only 9 percentage
>points. The confidence level of the study isn't disclosed, so we don't
>even know if this difference is significant or not.

Uhhhh, not for nothing, but the customer care index scores aren't
percentages.

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