Cingular cell phone service - Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

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Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

John Navas

2006-07-30, 10:33 pm

On Sun, 30 Jul 2006 16:54:16 -0700, SMS <scharf.steven@geemail.com>
wrote in < 44cd46a9$0$96191$742
ec2ed@news.sonic.net>:

>It's safe to say that all the carriers will choose the calculation
>method that best benefits themselves, so each reports a number that is
>probably a little better than the actual churn rate.

Not at all. Some carriers may wish to highlight gross additions, which
are contrary to low churn.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>

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