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Author Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and
John Navas

2006-08-01, 10:33 pm

On Thu, 27 Jul 2006 08:25:36 -0700, SMS <scharf.steven@geemail.com>
wrote in < 44c8dafa$0$96203$742
ec2ed@news.sonic.net>:

>Jack Zwick wrote:
>
>
>Well, this happens with almost every study. Look at the Consumer Reports
>annual wireless study, a study that everyone agrees is performed with a
>sound methodology, and statistically huge sample which gives results
>with a very, very small margin of error. To make it even more accurate,
>they break down the survey by region, because carrier quality varies by
>region.


Consumer Reports actually suffers from a self-selected sample from a
non-representative universe, and a poor methodology in the case of
cellular.

>Of course, each year after the survey is released, people like Navas go
>beserk trying to belittle it. This year he complained that the survey
>didn't take into account the Cingular subscribers that were still using
>TDMA, even though it's a small percentage of subscribers using even a
>smaller percentage of total minutes, and even though, if anything, the
>TDMA users would have slightly boosted Cingular's ratings because
>TDMA/AMPS had better coverage than GSM-only.


Just the opposite, given the network migration from D-AMPS ("TDMA") to
GSM.

>It's sad to see people that are so blinded by their loyalty to a
>corporation that they can't honestly look at its performance, and admit
>when there is a problem. G-d knows, I'm no fan of many of the stunts
>that Verizon has pulled in the past few years, and I haven't hesitated
>to criticize them for it.


Right.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q
>
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