| PC Medic 2006-09-13, 10:33 pm |
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"SMS" <scharf.steven@geemail.com> wrote in message
news:45060c5c$0$9614
6$742ec2ed@news.sonic.net...
> "http://www.crmbuyer.com/story/hEHIQU5VIUTQ40/Cingular-Makes-Customer-Service-Push.xhtml"
Well I can tell you that the so called coverage map the article mentions
being listed on their site is not worth the colors it is printed with. Over
the years I have been with Verizon, Alltel and then SunCom (which
unfortunately merged with Cingular). Since the SunCom/Cingular switch I have
experience the worst service (both coverage and customer) I have ever
experienced.
Looking at this coverage map it shows my Home in the 'Good' area and my work
in their 'Best', yet I regularly suffer dropped calls from both. This was
originally happening on our 4 Moto V180's and their (Cingulars) first
response was ... "well we are just taking over the area nad need to get
towers switched". After a year + of this it became ... "Because all your
family members have the same handsets, that is probably the issue". New SIM
cards were sent and that did nothing. Supervisors and a Customer Retention
specialist (Linda Harrison and Susan Wright) got involved to say well we
think the Razr would solve your problem and we can go ahead and let you
upgrade to those for only $49 each. The catch was I would also have to give
up my UNPLAN (that is good til March 07) and sign up for a 2 year extension
on any other plan. Well considering that is what anyone off the street could
get I passed and they said they would see what else could be done and call
back. They never did and have never returned my calls (or emails) to them.
Billing problems has been a whole other nightmare with the constant excuse
that "our system was not designed for your type of unlimited plan". Well
after almost 2 years, you think they could have made the adjustments.
Instead I get to call each month for needed credits and adjustments.
About those V180's , we have since purchased (out of pocket) 3 unlocked
Razr's and while they did not fix the constant dropped call issue here in
Virginia Beach, they did add the option of moving on to a different carrier
in March when my Cingular contarct finally expires. Anyone has to offer
better customer support than what I have experienced with them.
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