| Jeffrey Zarit 2007-02-06, 10:33 pm |
| Nonsense.
Verizon is much worse, they have no customer service, and they do not
care at all about their customers. I never received a bill from them for
my service, and tried for an hour to get them to to send me another,
they refused to fax one, they refused to email one. After an hour I was
able to get on line to see my bill, took TWO MORE HOURS ON HOLD to get a
problem corrected. If and when ATT comes to my area I will switch from
FIOS back to them.
jeff
Elmo P. Shagnasty wrote:
> In article < 0j6qr2dk0rjnhggn54eq
jut3gtq57esfr5@4ax.com>,
> "Robert A. Fink, M. D." <lynxer@comcast.net> wrote:
>
>
>
>
> How do you like the laptop connect? I'm thinking of something like
> this, but frankly, I have the impression I'd rather do it with Verizon.
>
>
>
>
>
> This isn't quite how it happened with me, in that I never got the dun
> letter. But yeah, the paper statement seems to come shortly before the
> bill is due.
>
> You do realize, don't you, that Cingular wants you to go away from
> having them generate and mail you paper statements?
>
> This isn't so bad, really; their online statement system generates a
> literal copy of your paper statement, such that YOU can print it out
> yourself. Or not; I finally decided simply to save the electronic
> statement locally as a simple PDF, ready for printing if need be. I
> even use printouts of the first page, with the monthly bill amount, for
> tax purposes. If someone really wants to see all the hoary detail, I
> can pull it up.
>
>
>
>
>
> You won't get any response. Cingular et al. are the crack dealers, and
> their main customers are the happy-go-lucky 20-something crowd who buy
> lots of crack-like phone services and who simply pay whatever bill shows
> up--or more likely, simply has that amount taken out of their bank
> account. At any rate, they don't call Cingular, ever. Cingular likes
> that. They would rather you be like that.
>
> When a huge part of your business is continuously selling ring tones at
> two bucks a pop to kids who have no concept of money, you tend to like
> that and don't ever want to deal on a professional level with a
> professional adult who has expectations of a business relationship.
>
> And for the record: as much as Cingular would LIKE me to sign up for
> auto-deduct, there's not a chance in hell I'm giving Cingular access to
> my bank account or even credit card. I must review the bill first, take
> care of any discrepancies with Cingular, and THEN pay them what *I*
> think they are due.
>
> No way are they going to generate some random bill and then take the
> money from me, putting me in the position of begging them to give it
> back to me.
>
> I'm thinking of switching to Verizon simply because I think that they
> have more mechanisms in place to deal with professional adults on a
> professional level. They also plainly have superior phone service.
>
>
>
>
>
|