|
Cellular forums Home > Archive > Cingular cell phone service > March 2007 > When was the cut back?
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
When was the cut back?
|
|
| karlkrandall@sbcglobal.net 2007-03-12, 10:33 pm |
| Has Cingular been laying off or just not replacing the churn in their
CSR staff ?
In calling in today to confirm blocking of all txt messages to my
account, it never took less than 10 minutes to get to a CSR.
I know this never happens to NAVAS.
| |
| John Navas 2007-03-12, 10:33 pm |
| On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglob
al.net wrote in
< eeqbv2togh38ub9q4t97
4bv9fb3kn8ic4k@4ax.com>:
>Has Cingular been laying off or just not replacing the churn in their
>CSR staff ?
>
>In calling in today to confirm blocking of all txt messages to my
>account, it never took less than 10 minutes to get to a CSR.
>
>I know this never happens to NAVAS.
I just called 611 three times, and my wait times averaged about
4-1/2 minutes.
--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>
| |
| B. Wright 2007-03-13, 7:33 am |
| John Navas < spamfilter1@navasgro
up.com> wrote:
> On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglob
al.net wrote in
> < eeqbv2togh38ub9q4t97
4bv9fb3kn8ic4k@4ax.com>:
[color=darkred]
> I just called 611 three times, and my wait times averaged about
> 4-1/2 minutes.
What? Three times? Just for fun and to get an average time?
Boy, must be exciting over there calling 611 and re-posting those FAQs
every 5 days. I'm jealous. Can you post the FAQs again for us all and
pollute the google groups cache even more? I love it when I search for
something and the first 10,000 results that come back are repeated
postings of your FAQs.
| |
|
| karlkrandall@sbcglob
al.net wrote:
> Has Cingular been laying off or just not replacing the churn in their
> CSR staff ?
>
> In calling in today to confirm blocking of all txt messages to my
> account, it never took less than 10 minutes to get to a CSR.
>
> I know this never happens to NAVAS.
He has a private number to call for service.
| |
| John Navas 2007-03-13, 10:33 am |
| On Tue, 13 Mar 2007 07:33:25 -0700, SMS <scharf.steven@geemail.com>
wrote in < 45f6b637$0$27238$742
ec2ed@news.sonic.net>:
> karlkrandall@sbcglob
al.net wrote:
>
>He has a private number to call for service.
I just know how (and when) to dial 611.
If that still doesn't work for you,
let me know and I'll give you a very
easy step by step. ;)
--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>
| |
| karlkrandall@sbcglobal.net 2007-03-15, 7:33 am |
| On Tue, 13 Mar 2007 14:59:18 GMT, John Navas
< spamfilter1@navasgro
up.com> wrote:
>On Tue, 13 Mar 2007 07:33:25 -0700, SMS <scharf.steven@geemail.com>
>wrote in < 45f6b637$0$27238$742
ec2ed@news.sonic.net>:
>
>
>I just know how (and when) to dial 611.
>If that still doesn't work for you,
>let me know and I'll give you a very
>easy step by step. ;)
Only one step necessary - Call 1-877-734-0766, and get to 2nd level
support.
| |
| John Navas 2007-03-15, 10:33 am |
| On Thu, 15 Mar 2007 11:22:52 GMT, karlkrandall@sbcglob
al.net wrote in
< u2biv29n1qd640dls44c
dbp49cncp9uceb@4ax.com>:
>On Tue, 13 Mar 2007 14:59:18 GMT, John Navas
>< spamfilter1@navasgro
up.com> wrote:
>
>Only one step necessary - Call 1-877-734-0766, and get to 2nd level
>support.
That's the "Office of the President", a major escalation that in most
cases is overkill and shouldn't be abused. I generally get good results
from the generally positive and helpful folks at 611.
--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>
| |
| Anon E. Muss 2007-03-16, 4:33 am |
| On Tue, 13 Mar 2007 01:48:37 GMT, John Navas
< spamfilter1@navasgro
up.com> wrote:
>On Mon, 12 Mar 2007 19:03:04 -0500, karlkrandall@sbcglob
al.net wrote in
>< eeqbv2togh38ub9q4t97
4bv9fb3kn8ic4k@4ax.com>:
>
>
>I just called 611 three times, and my wait times averaged about
>4-1/2 minutes.
That must be why the hold times are so long -- John calling when he
has no real issue that he needs to speak to a CSR about.
|
|
|
|
|