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Cellular forums Home > Archive > Verizon wireless > December 2005 > Re: Verizon is best carrier for third year. In SF Bay Area, it's 1-Verizon, 2-T-Mobile, 3-Sprint, 4
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Re: Verizon is best carrier for third year. In SF Bay Area, it's 1-Verizon, 2-T-Mobile, 3-Sprint, 4
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| Mike T. 2005-12-07, 5:48 pm |
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"SMS" <scharf.steven@geemail.com> wrote in message
news:439721ea$0$3859
5$742ec2ed@news.sonic.net...
> Mike T. wrote:
>
> Not according to J.D. Power or Consumer Reports. Personally, when I had
> Cingular I did not find there customer support as lacking as the recent
> survey indicate.
Neither did I, but I do find Verizon's customer service sorely lacking.
Every month, verizon would screw up my bill. I'd call them, they would
ADMIT to the mistake, and refuse to correct it. The bastards. Basically,
their own billing system was adding overage charges to my bill that
shouldn't have been there, ACCORDING TO VERIZON. (note the ACCORDING TO
VERIZON part) And yet they'd refuse to correct it. Finally, at two years
AND TWO DAYS into my 2-year contract with Verizon, I called to cancel and
they wanted to charge me almost $400 in ETF. I raised HOLY HELL about that,
and they (VERY RELUCTANTLY) agreed to "waive" the ETF. How nice of
hem. -Dave
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