Verizon wireless - Re: Verizon is best carrier for third year. In SF Bay Area, it's

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Re: Verizon is best carrier for third year. In SF Bay Area, it's

SMS

2005-12-07, 5:48 pm

Mike T. wrote:
> "SMS" <scharf.steven@geemail.com> wrote in message
> news:439721ea$0$3859
5$742ec2ed@news.sonic.net...
>
> Neither did I, but I do find Verizon's customer service sorely lacking.
> Every month, verizon would screw up my bill. I'd call them, they would
> ADMIT to the mistake, and refuse to correct it. The bastards. Basically,
> their own billing system was adding overage charges to my bill that
> shouldn't have been there, ACCORDING TO VERIZON. (note the ACCORDING TO
> VERIZON part) And yet they'd refuse to correct it. Finally, at two years
> AND TWO DAYS into my 2-year contract with Verizon, I called to cancel and
> they wanted to charge me almost $400 in ETF. I raised HOLY HELL about that,
> and they (VERY RELUCTANTLY) agreed to "waive" the ETF. How nice of
> hem. -Dave

I've had excellent results with Verizon's customer service. When I
called to apply a discount to our plans, based on employer, they did so
without any problem. They over-rode something in their computer to allow
me to buy a specific handset that was in very short supply and high
demand, and was normally limited to new customers only. I haven't had
any billing errors. That's about the extent of my contact to customer
service in the past five years or so.

To get me to change carriers at this point, would be difficult, because
via my prepaid GSM phone I see just how many places Cingular lacks
coverage where Verizon works fine, and it's a non-trivial number. Also,
I still have 8:00 p.m. nights on Verizon, which I use a lot. And of
course Cingular's least expensive plan is $7.50 more than what I'm
paying on Verizon (actually even more, because Cingular has higher
non-governmental fees as well).

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