| Scott 2005-08-19, 11:48 pm |
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"dr.news" <dr.news@better-price.biz.delete-the-obvious> wrote in message
news:espNe.4804$Hn3.4153@newssvr23.news.prodigy.net...
> Success: just this morning, with VZW's help, we took a damanged old bag
> phone (analog only) out of service, and did an esn swap to another old bag
> phone (analog only). We were firm with the customer service
representative;[colo
r=darkred]
> and asked for a supervisor. The supervisor completely understood, and
> easily helped put the bag phone on the line. Now programming the phone,
> that is another issue.
>[/color]
The fact that it was also an analog only to analog only swap plays into the
equation. You'll notice that the order concerns CDMA service where Verizon
is concerned. You being firm really had no effect- the chances of a
front-line rep doing anolog to analog swaps on a regular basis are
practically nil and the rules also explain why the Supervisor was so willing
to do the swap.
Nice try- you should really read up on this and understand all of it before
you start offering your services and advice. However, I do seem to have a
much better understanding of why you are no longer a Verizon dealer.
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