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Cellular forums Home > Archive > Verizon wireless > June 2006 > Wonderful fun problems with Verizon
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Wonderful fun problems with Verizon
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| Verizon Sucks 2006-06-10, 11:48 pm |
| Hi, well first the web site would not work properly, it forced me to
choose, for instance, an handset insurance option even though I did not
want one. I called customer service and reached a great person who was
very helpful. I explained their web site was fouled up and I wanted the
promotional plan. She told me they knew the website was messed up and
they had a trouble ticket on it.
She set me up with the plan I wanted and it included a waiver of the
activation fees on the two phones. Now the fun starts. I get the phones
and they have not been set up by the manufacturer properly and cannot
be activated. After three hours on the phone wtih six different Verizon
"customer CARE representatives (HAHA)" we finally got both phones to
work. Then the worst part was getting the first bill WHICH BILLED US
FOR BOTH ACTIVATION FEES! I called Verizon and the first person said
"there was no such promotion" and he actually wanted me to fax
Verizon's own ad to him! I asked to speak to a supervisor and he
refused. So I called a different person and they had no clue either,
but they DID let me talk to someone who did. He found the promotion
that allowed me to waive the fee!! YEA! Only problem is, he said I'd
have to call "Telesales" department and go through this entire process
all over with them!?!?! At this point I so hate verizon that the only
reason I will continue to use their service is I HAVE NO CHOICE unless
I want to pay the 175$ fee to stop using their serice.
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| Frankster 2006-06-11, 2:48 am |
| > At this point I so hate verizon that the only
> reason I will continue to use their service is
> I HAVE NO CHOICE unless I want to pay
> the 175$ fee to stop using their serice.
Thank you for your continuing support!
-Frank
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| The Other Funk 2006-06-11, 5:48 pm |
| I would try one more call. Like every other business, Verizon has their duds
If that doesn't work, might I suggest working from the top down? Get a hold
of the top guy in sales. (It may have chenge hands in the 3 years from when
I had to do this) You will get his Administrative assistant but don't
worry. Explain, calmly,the problem. Include the date, time, and who you
spoke to. Also, make sure you mention the refusal to be transfered to a
supervisor znd the request to fax their own ad. Then sit back and watch what
happens. Even money says you will get a call back in a day or two.
I woldn't do this for any minor problem because this will shut down this
avenue for everyone. Even you if you have another problem.
Based on our handle, You seem to have given up but I would try this method
before I quit,
Bob
"Verizon Sucks" <ultimangel@hotmail.com> wrote in message
news:1149992796.851865.61390@y43g2000cwc.googlegroups.com...
> Hi, well first the web site would not work properly, it forced me to
> choose, for instance, an handset insurance option even though I did not
> want one. I called customer service and reached a great person who was
> very helpful. I explained their web site was fouled up and I wanted the
> promotional plan. She told me they knew the website was messed up and
> they had a trouble ticket on it.
> She set me up with the plan I wanted and it included a waiver of the
> activation fees on the two phones. Now the fun starts. I get the phones
> and they have not been set up by the manufacturer properly and cannot
> be activated. After three hours on the phone wtih six different Verizon
> "customer CARE representatives (HAHA)" we finally got both phones to
> work. Then the worst part was getting the first bill WHICH BILLED US
> FOR BOTH ACTIVATION FEES! I called Verizon and the first person said
> "there was no such promotion" and he actually wanted me to fax
> Verizon's own ad to him! I asked to speak to a supervisor and he
> refused. So I called a different person and they had no clue either,
> but they DID let me talk to someone who did. He found the promotion
> that allowed me to waive the fee!! YEA! Only problem is, he said I'd
> have to call "Telesales" department and go through this entire process
> all over with them!?!?! At this point I so hate verizon that the only
> reason I will continue to use their service is I HAVE NO CHOICE unless
> I want to pay the 175$ fee to stop using their serice.
>
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| The Ghost of General Lee 2006-06-12, 2:48 am |
| On 10 Jun 2006 19:26:36 -0700, "Verizon Sucks"
<ultimangel@hotmail.com> wrote:
>At this point I so hate verizon that the only
>reason I will continue to use their service is I HAVE NO CHOICE unless
>I want to pay the 175$ fee to stop using their serice.
Since you have 2 lines, it would be $350 total.;-)
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| The Ghost of General Lee wrote:
>
> On 10 Jun 2006 19:26:36 -0700, "Verizon Sucks"
> <ultimangel@hotmail.com> wrote:
>
>
> Since you have 2 lines, it would be $350 total.;-)
Talk about kicking a guy when he's down. <g>
Notan
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| The Ghost of General Lee 2006-06-12, 5:48 pm |
| On Sun, 11 Jun 2006 23:46:58 -0600, Notan
<notan@ddress.thatcanbespammed> wrote:
>The Ghost of General Lee wrote:
>
>Talk about kicking a guy when he's down. <g>
>
Yeah, it was kind of a low blow, but I just wanted to make sure he had
all the facts before deciding.;-)
To the OP: Sorry you had the trouble, but in my 10 1/2 years with
Bell Atlantic Mobile/Bell Atlantic Nynex Mobile/Verizon Wireless, my
experiences were generally very good. The only reason I left was due
to phone selection. Hopefully you can get the activation fees
credited and have good fortune with VZW.
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| The Ghost of General Lee <ghost@general.lee> wrote in
news:kvsp82plea5u5bc
d1mcnkbv0urfju6k7s1@
4ax.com:
> Since you have 2 lines, it would be $350 total.;-)
>
>
Only if he writes the check....
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| The Ghost of General Lee <ghost@general.lee> wrote in
news:kvsp82plea5u5bc
d1mcnkbv0urfju6k7s1@
4ax.com:
> Since you have 2 lines, it would be $350 total.;-)
>
>
What are you doin' over here, anyways? You're one of those satisfied
Alltel customers!....(c;
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| The Ghost of General Lee 2006-06-29, 7:33 am |
| On Wed, 28 Jun 2006 19:33:37 -0400, Larry <noone@home.com> wrote:
>The Ghost of General Lee <ghost@general.lee> wrote in
> news:kvsp82plea5u5bc
d1mcnkbv0urfju6k7s1@
4ax.com:
>
>
>What are you doin' over here, anyways? You're one of those satisfied
>Alltel customers!....(c;
Make that an Alltel customer who left VZW on good terms with 10 1/2
years experience with VZW/BANM/BAM. I think my input here can be of
use, and I don't post here simply to bash VZW.
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| The Ghost of General Lee <ghost@general.lee> wrote in
news:8486a2hd4b113p5
s2aqeeqhif4m0dds444@
4ax.com:
> bash VZW
Who? Me? Bash the beast?
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