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Verizon Customer Service Not Winning Me Over!
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|
| Kyle :o\) 2006-06-12, 11:48 pm |
| Well my wife and I took the plunge this past weekend and decided to go with
Verizon after lots of input from this group, as well as from all the helpful
websites you've given us to view and ask questions in. But then - Verizon's
customer service really pulled a stinker.
We went online to the website and ordered our phones through there - due
largely to the fact that the online site had a much better offer than
anything the stores could do after we asked both locations here in the
Toledo area that we were close to. We each decided on the Motorola E815
phone, thanks largely due to great comments from other users as well as my
wife's brother having one that got at least 2-bars (with antenna) here where
we live. After completing all of the needed information, giving our CC# and
all of that, and typing in where we'd like it sent to and hitting the SUBMIT
button then we get an e-mail from Verizon.
Verizon's e-mail states that they use FedEx for shipping and that a
signature is required by them before the phones can be delivered. EXCUSE
ME? This could not have been stated someplace on the website during the
shipping address process? How lame! So we immediately send Verizon back an
e-mail stating that there is no one here until after 6pm each night,
typically too late for FedEx, and asking if they can instead ship to my work
address (where I typically have anything sent that requires signatures with
the owner's blessing). Now this was sent no later than 5 minutes AFTER
getting the initial e-mail from Verizon regarding the order.
Sunday we get an e-mail confirming shipment to our home address, tracking
number and what the new main phone number for the account is. We
immediately check the FedEx site, find it will be delivered on Wednesday,
and decide to try and call FedEx. The nice person there states that they
can't help us because it is the shipper that must authorize this, as FedEx
doesn't know us from Adam. Point taken - good call on FedEx's part. So we
call Verizon and get Pepe in customer service. After he takes all my work
information, verifies the account and verifies my identity via some
questions only I would know, he places me on hold for 5 minutes to come back
and say "We're sorry but Verizon cannot change the shipping." DOUBLE EXCUSE
ME?
He "claims" that all we need to do is leave a note for FedEx on Wednesday,
with my signature, and they will leave the package in a designated place of
our choosing. Yea - and donkey's will fly out my butt in two minutes! We
call FedEx, they say that yes it is "possible" that this could happen, but
it is the driver's discretion as to whether this happens or not. Standard
procedure is the driver will leave a call tag on the door with space to
sign. We have to sign it and call FedEx to schedule a re-delivery. The
driver will collect it and then deliver the package to any place at the
address.
Today Verizon FINALLY answers back - they cannot change the shipping because
it's already left the building. Then WHY did FedEx say that it was
possible? They're the shipper - FedEx makes policy and states that the
shipper CAN change it if they desire to. So what it comes down to is
this -- Verizon CAN'T because they WON'T!
Strike One Verizon! Your customer service - is being given 2 stars out of a
possible 5 right now. About the only thing that was decent was the
politeness of the guy on the other side of the world in some call center in
India or Pakistan who's real name is Hadji and Pepe is just one of his many
code names for his "Verizon help line" he monitors, along with being "Madam
Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
Outsourcing - gotta love it!! ;-)
--
Kyle :o)
Reply address is fake. Don't ask for the real one, a troll named Lookout
sent enough spam and viruses that I shut it down.
| |
| GolfGod 2006-06-12, 11:48 pm |
|
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
DOUBLE EXCUSE
> ME?
Oh, you're DOUBLE EXCUSED.
| |
|
|
Kyle :o) wrote:
> Strike One Verizon! Your customer service - is being given 2 stars out of a
> possible 5 right now.
For gawd's sake, Puleeze, cancel your service within the 14 day trial
period, and make everyone happy, including the folks at Verizon's
Customer Service.
Lena
| |
| Paul_B 2006-06-12, 11:48 pm |
| On Mon, 12 Jun 2006 18:36:43 -0400, Kyle :o) wrote:
> He "claims" that all we need to do is leave a note for FedEx on Wednesday,
> with my signature, and they will leave the package in a designated place of
> our choosing. Yea - and donkey's will fly out my butt in two minutes! We
> call FedEx, they say that yes it is "possible" that this could happen, but
> it is the driver's discretion as to whether this happens or not. Standard
> procedure is the driver will leave a call tag on the door with space to
> sign. We have to sign it and call FedEx to schedule a re-delivery. The
> driver will collect it and then deliver the package to any place at the
> address.
FedEx does work on driver discretion. The drivers really are
sub-contractors. Around here at least, they also deliver on
Saturdays.
| |
|
| .....And at least hereabouts, if we leave a note, FedEx will leave the
packages with a neighbor.
Dean
"Paul_B" <pb_publicSeeReply-To@operamail.com> wrote in message
news:9ualft0ym2cb$.dlg@pbpublic.invalid...
> On Mon, 12 Jun 2006 18:36:43 -0400, Kyle :o) wrote:
>
>
> FedEx does work on driver discretion. The drivers really are
> sub-contractors. Around here at least, they also deliver on
> Saturdays.
| |
| DonR. 2006-06-12, 11:48 pm |
| Don't blame Verizon or FedEx. Blame the crooks that defraud by having stuff
delivered to a different address than the person paying for it, or steal
stuff left by delivery people on peoples porches. When I ship something, I
always require a signature or I won't ship it. I had a camera stolen from a
reciprient's carport that a FedEx driver left, even though I had specified
signature required. It was a major hassle. The driver even stated that a
neighbor had witnessed him leave it there. Duh!!!
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
> Well my wife and I took the plunge this past weekend and decided to go
> with Verizon after lots of input from this group, as well as from all the
> helpful websites you've given us to view and ask questions in. But then -
> Verizon's customer service really pulled a stinker.
>
> We went online to the website and ordered our phones through there - due
> largely to the fact that the online site had a much better offer than
> anything the stores could do after we asked both locations here in the
> Toledo area that we were close to. We each decided on the Motorola E815
> phone, thanks largely due to great comments from other users as well as my
> wife's brother having one that got at least 2-bars (with antenna) here
> where we live. After completing all of the needed information, giving our
> CC# and all of that, and typing in where we'd like it sent to and hitting
> the SUBMIT button then we get an e-mail from Verizon.
>
> Verizon's e-mail states that they use FedEx for shipping and that a
> signature is required by them before the phones can be delivered. EXCUSE
> ME? This could not have been stated someplace on the website during the
> shipping address process? How lame! So we immediately send Verizon back
> an e-mail stating that there is no one here until after 6pm each night,
> typically too late for FedEx, and asking if they can instead ship to my
> work address (where I typically have anything sent that requires
> signatures with the owner's blessing). Now this was sent no later than 5
> minutes AFTER getting the initial e-mail from Verizon regarding the order.
>
> Sunday we get an e-mail confirming shipment to our home address, tracking
> number and what the new main phone number for the account is. We
> immediately check the FedEx site, find it will be delivered on Wednesday,
> and decide to try and call FedEx. The nice person there states that they
> can't help us because it is the shipper that must authorize this, as FedEx
> doesn't know us from Adam. Point taken - good call on FedEx's part. So
> we call Verizon and get Pepe in customer service. After he takes all my
> work information, verifies the account and verifies my identity via some
> questions only I would know, he places me on hold for 5 minutes to come
> back and say "We're sorry but Verizon cannot change the shipping." DOUBLE
> EXCUSE ME?
>
> He "claims" that all we need to do is leave a note for FedEx on Wednesday,
> with my signature, and they will leave the package in a designated place
> of our choosing. Yea - and donkey's will fly out my butt in two minutes!
> We call FedEx, they say that yes it is "possible" that this could happen,
> but it is the driver's discretion as to whether this happens or not.
> Standard procedure is the driver will leave a call tag on the door with
> space to sign. We have to sign it and call FedEx to schedule a
> re-delivery. The driver will collect it and then deliver the package to
> any place at the address.
>
> Today Verizon FINALLY answers back - they cannot change the shipping
> because it's already left the building. Then WHY did FedEx say that it
> was possible? They're the shipper - FedEx makes policy and states that
> the shipper CAN change it if they desire to. So what it comes down to is
> this -- Verizon CAN'T because they WON'T!
>
> Strike One Verizon! Your customer service - is being given 2 stars out of
> a possible 5 right now. About the only thing that was decent was the
> politeness of the guy on the other side of the world in some call center
> in India or Pakistan who's real name is Hadji and Pepe is just one of his
> many code names for his "Verizon help line" he monitors, along with being
> "Madam Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
> Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
>
> Outsourcing - gotta love it!! ;-)
>
> --
> Kyle :o)
>
> Reply address is fake. Don't ask for the real one, a troll named Lookout
> sent enough spam and viruses that I shut it down.
>
| |
| RNess 2006-06-12, 11:48 pm |
| You may have a (small) beef with customer service, but from what
I read here, VERY small one. Maybe some mis-information...
It isn't Verizon. I've tried to change shipping on something sent via
UPS, FEDEX, DHL - all the same and from Dell, Amazon, Buy.com, etc, etc.
This is NOT Verizon's fault or frankly anything they can do anything about.
Once a package leaves them, it's in the system and it's the Shippers' deal.
There is FRAUD rampant out there and most of this is to ensure the security of
a shipment. Also, you will find that after 1 delivery attempt, you can call and arrange
delivery options, such as alternate address, will call, etc, etc.
Me thinks you need to chill...
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
> Well my wife and I took the plunge this past weekend and decided to go with Verizon after lots of input from this
> group, as well as from all the helpful websites you've given us to view and ask questions in. But then - Verizon's
> customer service really pulled a stinker.
>
> We went online to the website and ordered our phones through there - due largely to the fact that the online site had
> a much better offer than anything the stores could do after we asked both locations here in the Toledo area that we
> were close to. We each decided on the Motorola E815 phone, thanks largely due to great comments from other users as
> well as my wife's brother having one that got at least 2-bars (with antenna) here where we live. After completing all
> of the needed information, giving our CC# and all of that, and typing in where we'd like it sent to and hitting the
> SUBMIT button then we get an e-mail from Verizon.
>
> Verizon's e-mail states that they use FedEx for shipping and that a signature is required by them before the phones
> can be delivered. EXCUSE ME? This could not have been stated someplace on the website during the shipping address
> process? How lame! So we immediately send Verizon back an e-mail stating that there is no one here until after 6pm
> each night, typically too late for FedEx, and asking if they can instead ship to my work address (where I typically
> have anything sent that requires signatures with the owner's blessing). Now this was sent no later than 5 minutes
> AFTER getting the initial e-mail from Verizon regarding the order.
>
> Sunday we get an e-mail confirming shipment to our home address, tracking number and what the new main phone number
> for the account is. We immediately check the FedEx site, find it will be delivered on Wednesday, and decide to try
> and call FedEx. The nice person there states that they can't help us because it is the shipper that must authorize
> this, as FedEx doesn't know us from Adam. Point taken - good call on FedEx's part. So we call Verizon and get Pepe
> in customer service. After he takes all my work information, verifies the account and verifies my identity via some
> questions only I would know, he places me on hold for 5 minutes to come back and say "We're sorry but Verizon cannot
> change the shipping." DOUBLE EXCUSE ME?
>
> He "claims" that all we need to do is leave a note for FedEx on Wednesday, with my signature, and they will leave the
> package in a designated place of our choosing. Yea - and donkey's will fly out my butt in two minutes! We call
> FedEx, they say that yes it is "possible" that this could happen, but it is the driver's discretion as to whether this
> happens or not. Standard procedure is the driver will leave a call tag on the door with space to sign. We have to
> sign it and call FedEx to schedule a re-delivery. The driver will collect it and then deliver the package to any
> place at the address.
>
> Today Verizon FINALLY answers back - they cannot change the shipping because it's already left the building. Then WHY
> did FedEx say that it was possible? They're the shipper - FedEx makes policy and states that the shipper CAN change
> it if they desire to. So what it comes down to is this -- Verizon CAN'T because they WON'T!
>
> Strike One Verizon! Your customer service - is being given 2 stars out of a possible 5 right now. About the only
> thing that was decent was the politeness of the guy on the other side of the world in some call center in India or
> Pakistan who's real name is Hadji and Pepe is just one of his many code names for his "Verizon help line" he monitors,
> along with being "Madam Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone Dominatrix" -- and "Samantha
> Foxxx the naughty nurse from 1-976-screw-me!"
>
> Outsourcing - gotta love it!! ;-)
>
> --
> Kyle :o)
>
> Reply address is fake. Don't ask for the real one, a troll named Lookout sent enough spam and viruses that I shut it
> down.
>
| |
|
| RNess wrote:
> You may have a (small) beef with customer service, but from what
> I read here, VERY small one. Maybe some mis-information...
>
> It isn't Verizon. I've tried to change shipping on something sent via
> UPS, FEDEX, DHL - all the same and from Dell, Amazon, Buy.com, etc, etc.
> This is NOT Verizon's fault or frankly anything they can do anything about.
> Once a package leaves them, it's in the system and it's the Shippers' deal.
>
> There is FRAUD rampant out there and most of this is to ensure the security of
> a shipment. Also, you will find that after 1 delivery attempt, you can call and arrange
> delivery options, such as alternate address, will call, etc, etc.
>
> Me thinks you need to chill...
>
>
>
>
> "Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
>
>
>
>
I tend to agree. You can't fault Verizon once the shipping process
begins. However, I would agree that it is reasonable for Verizon to
somewhere state up front that shipping is "signature required". This is
one of the things that I don't like about ordering things
electronically. If you speak to a human, he/she may tell you this up
front ... and if not, at least you have the opportunity to ask.
Larry E.
| |
|
| Larry wrote:
> I tend to agree. You can't fault Verizon once the
> shipping process begins. However, I would agree that it
> is reasonable for Verizon to somewhere state up front
> that shipping is "signature required". This is one of the
> things that I don't like about ordering things
> electronically. If you speak to a human, he/she may tell
> you this up front ... and if not, at least you have the
> opportunity to ask.
Yea, they could. There is also reasonable expectation.
What would you expect if someone was going to ship
you about $500 of (retail) equipment? That was all ready
to activate automatically and use? You might guess they
would ship it signature required? It avoids you calling
later saying you never received it and you aren't paying
the $5000 phone bill for hundreds of calls to Batswana.
You ordered from the web. They have 30+ million customers.
My guess is that it's completely automated. Your email is
going to go somewhere other than the warehouse and be
read by a human being. So sending it 5 minutes later
might as well be a day.
I'm anxiously awaiting strike 2 against VZW CS. I told
them to leave it under the bushes. It wasn't there and
now they still expect me to pay for them....
-Quick
| |
| Isaiah Beard 2006-06-13, 2:48 am |
| Kyle :o) wrote:
> Verizon's e-mail states that they use FedEx for shipping and that a
> signature is required by them before the phones can be delivered. EXCUSE
> ME? This could not have been stated someplace on the website during the
> shipping address process? How lame!
So basically, you wanted Fedex to drop on your doorstep two fully
activated, expensive phones for just ANYONE to pickup? I can see where
this is going.
> So we immediately send Verizon back an
> e-mail stating that there is no one here until after 6pm each night,
> typically too late for FedEx, and asking if they can instead ship to my work
> address (where I typically have anything sent that requires signatures with
> the owner's blessing). Now this was sent no later than 5 minutes AFTER
> getting the initial e-mail from Verizon regarding the order.
You're basing your timing on an automatically generated message. Yeah,
I definitely see where this is going...
> He "claims" that all we need to do is leave a note for FedEx on Wednesday,
> with my signature, and they will leave the package in a designated place of
> our choosing. Yea - and donkey's will fly out my butt in two minutes!
Actually, I have done this before for non critical packages. As long as
the Fedex driver has a signature taht he can take with him, and sees
that the drop-off location is reasonably safe, i.e. the package isn't
going to get run over, not going to get wet int eh rain, etc), then the
driver will leave the package and take the note as evidence that
authorized the drop.
Additionally, there's a form you can fill out with FedEx that
permanently exempts an address from requiring a signature. If you do
this though, you have to realize that you're releasing FedEx to deliver
ANY Fedex package sent to you without a signature, and if someone
happens by and steals the package before you get there, well, it's no
one's fault but your own.
> We
> call FedEx, they say that yes it is "possible" that this could happen, but
> it is the driver's discretion as to whether this happens or not.
Exactly right. most will gladly leave the package, unless they clearly
see that doing so would guarnatee that the package is going to get
damaged or "lost."
> Standard
> procedure is the driver will leave a call tag on the door with space to
> sign. We have to sign it and call FedEx to schedule a re-delivery. The
> driver will collect it and then deliver the package to any place at the
> address.
That's another way of doing it. A third way is to take the door tag
that's left on your doorstep and bring it to the Fedex facility listed
on the tag, and pick up your package there at the counter. You just
need to show ID. The FedEx facility near me is usually open until 8:00
p.m. on weeknights, giving people plenty of time after work to pick up
any undelivered packages.
> Strike One Verizon! Your customer service - is being given 2 stars out of a
> possible 5 right now.
I really don't see why you're bashing Verizon CS for shipping to an
address that YOU gave them, to ship a package that any reasonable person
knows is going to require some extra TLC to receive. Have you ever
ordered anything online before? It's not like you can just cram a cell
phone, battery, charger and manuals into a mailbox and have everything
be okay. And no shipper that I know of regularly delivers after hours;
they ALL do it during the day, when most people are at work.
> About the only thing that was decent was the
> politeness of the guy on the other side of the world in some call center in
> India or Pakistan who's real name is Hadji and Pepe is just one of his many
> code names for his "Verizon help line" he monitors, along with being "Madam
> Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
> Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
> Outsourcing - gotta love it!! ;-)
Actually, Verizon is one of the few companies who does NOT outsource.
So, you're making assumptions that have no basis in fact at all. And
besides, if you're convinced that they outsource and are obviously so
against it, why did you do business with them in the first place?
Cingular not only keeps their reps in the US, but many of them are
unionized. Maybe you should go with them; you'll probably be much
happier... until the billing problems and coverage issues start, anyway.
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
| |
| Ronald L 2006-06-13, 5:48 pm |
| Get a grip man! Do Verizon a favor and go to Cingular!
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
> Well my wife and I took the plunge this past weekend and decided to go
> with Verizon after lots of input from this group, as well as from all the
> helpful websites you've given us to view and ask questions in.
| |
| Frankster 2006-06-13, 5:48 pm |
| > signature required. It was a major hassle. The driver even stated that a
> neighbor had witnessed him leave it there. Duh!!!
If it weren't so insane it would be funny. Geeze, what a dork!
Don't get me wrong, I know these delivery guys do the best they can. Damned
if they do and damned if they don't. But... to state that he knows the
neighbor witnessed him leave it (LOL!). Guess you neighbor has a new
phone...heh? :)
-Frank
| |
| Mike Levy 2006-06-13, 11:48 pm |
| On Tue, 13 Jun 2006 00:35:31 -0400, Isaiah Beard
< sacredpoet@sacredpoe
t.com> wrote:
>Kyle :o) wrote:
>
>
>So basically, you wanted Fedex to drop on your doorstep two fully
>activated, expensive phones for just ANYONE to pickup? I can see where
>this is going.
>
>
>
>You're basing your timing on an automatically generated message. Yeah,
>I definitely see where this is going...
>
>
>
>Actually, I have done this before for non critical packages. As long as
>the Fedex driver has a signature taht he can take with him, and sees
>that the drop-off location is reasonably safe, i.e. the package isn't
>going to get run over, not going to get wet int eh rain, etc), then the
>driver will leave the package and take the note as evidence that
>authorized the drop.
>
>Additionally, there's a form you can fill out with FedEx that
>permanently exempts an address from requiring a signature. If you do
>this though, you have to realize that you're releasing FedEx to deliver
>ANY Fedex package sent to you without a signature, and if someone
>happens by and steals the package before you get there, well, it's no
>one's fault but your own.
>
Apparently you don't even need to fill out a form. I had $500 of
computer equipment delivered to me, in the rain, with "signature
required" and it was just dropped off. The tracking info said a
signature release was on file when only a month before I received
something from Verizon (also FedEx) and I had the call-tag stating I
either needed to sign or I could pick up at the local facility.
Nobody at my address filled out and signed such a form between the 2
deliveries.
One of the neighbors was kind enough to bring the packages of computer
equipment inside our back porch, out of the rain and away from prying
eyes. UPS had delivered one of them, the FedEx package was wrapped in
a plastic bag with the open end facing down, the UPS one had just been
left there.
>
>Exactly right. most will gladly leave the package, unless they clearly
>see that doing so would guarnatee that the package is going to get
>damaged or "lost."
>
>
>That's another way of doing it. A third way is to take the door tag
>that's left on your doorstep and bring it to the Fedex facility listed
>on the tag, and pick up your package there at the counter. You just
>need to show ID. The FedEx facility near me is usually open until 8:00
>p.m. on weeknights, giving people plenty of time after work to pick up
>any undelivered packages.
>
>
>
>
>I really don't see why you're bashing Verizon CS for shipping to an
>address that YOU gave them, to ship a package that any reasonable person
>knows is going to require some extra TLC to receive. Have you ever
>ordered anything online before? It's not like you can just cram a cell
>phone, battery, charger and manuals into a mailbox and have everything
>be okay. And no shipper that I know of regularly delivers after hours;
>they ALL do it during the day, when most people are at work.
>
>
>
>
>Actually, Verizon is one of the few companies who does NOT outsource.
>So, you're making assumptions that have no basis in fact at all. And
>besides, if you're convinced that they outsource and are obviously so
>against it, why did you do business with them in the first place?
>Cingular not only keeps their reps in the US, but many of them are
>unionized. Maybe you should go with them; you'll probably be much
>happier... until the billing problems and coverage issues start, anyway.
| |
| Full Name 2006-06-13, 11:48 pm |
| On Mon, 12 Jun 2006 18:36:43 -0400, "Kyle :o\)"
< GoSensGo@BringHomeTh
eCup.com> wrote:
GO TO CINGULAR, T-Mobile, Or Nextel/Sprint BUT Dont come to Verizon,
>Well my wife and I took the plunge this past weekend and decided to go with
>Verizon after lots of input from this group, as well as from all the helpful
>websites you've given us to view and ask questions in. But then - Verizon's
>customer service really pulled a stinker.
>
You call signing on with a cell phone company taking a plunge?
Pathetic, TMobile loves people like you. Take the old lady to the
hot tub and plunge her.
>We went online to the website and ordered our phones through there - due
>largely to the fact that the online site had a much better offer than
>anything the stores could do after we asked both locations here in the
>Toledo area that we were close to. We each decided on the Motorola E815
>phone, thanks largely due to great comments from other users as well as my
>wife's brother having one that got at least 2-bars (with antenna) here where
>we live. After completing all of the needed information, giving our CC# and
>all of that, and typing in where we'd like it sent to and hitting the SUBMIT
>button then we get an e-mail from Verizon.
Well at least you picked a good phone, if you hack it , its even
better.
>
>Verizon's e-mail states that they use FedEx for shipping and that a
>signature is required by them before the phones can be delivered. EXCUSE
>ME? This could not have been stated someplace on the website during the
>shipping address process? How lame! So we immediately send Verizon back an
>e-mail stating that there is no one here until after 6pm each night,
>typically too late for FedEx, and asking if they can instead ship to my work
>address (where I typically have anything sent that requires signatures with
>the owner's blessing). Now this was sent no later than 5 minutes AFTER
>getting the initial e-mail from Verizon regarding the order.
>
You could have gotten the tracking number from Verizon and called
fedex and after the first attempt they would have held it on station.
Done this many times with Dell's and telling Haji that I want it held
at station.
>Sunday we get an e-mail confirming shipment to our home address, tracking
>number and what the new main phone number for the account is. We
>immediately check the FedEx site, find it will be delivered on Wednesday,
>and decide to try and call FedEx. The nice person there states that they
>can't help us because it is the shipper that must authorize this, as FedEx
>doesn't know us from Adam. Point taken - good call on FedEx's part. So we
>call Verizon and get Pepe in customer service. After he takes all my work
>information, verifies the account and verifies my identity via some
>questions only I would know, he places me on hold for 5 minutes to come back
>and say "We're sorry but Verizon cannot change the shipping." DOUBLE EXCUSE
>ME?
>
>He "claims" that all we need to do is leave a note for FedEx on Wednesday,
>with my signature, and they will leave the package in a designated place of
>our choosing. Yea - and donkey's will fly out my butt in two minutes! We
>call FedEx, they say that yes it is "possible" that this could happen, but
>it is the driver's discretion as to whether this happens or not. Standard
>procedure is the driver will leave a call tag on the door with space to
>sign. We have to sign it and call FedEx to schedule a re-delivery. The
>driver will collect it and then deliver the package to any place at the
>address.
>
HE DID HIS JOB, and is 200% correct, r u a MORON, it left Verizons
facility, they cant do jack
>Today Verizon FINALLY answers back - they cannot change the shipping because
>it's already left the building. Then WHY did FedEx say that it was
>possible? They're the shipper - FedEx makes policy and states that the
>shipper CAN change it if they desire to. So what it comes down to is
>this -- Verizon CAN'T because they WON'T!
>
Nope they cant, and you were already told this. I cant believe that
you went through all of this for a lousy cell phone, u and the old
lady dont have lives outside the cellphone kingdom
>Strike One Verizon!
Strike ON YOU FOR BEING A MORON
> Your customer service - is being given 2 stars out of a
>possible 5 right now. About the only thing that was decent was the
>politeness of the guy on the other side of the world in some call center in
>India or Pakistan who's real name is Hadji and Pepe is just one of his many
>code names for his "Verizon help line" he monitors, along with being "Madam
>Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
>Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
>
>Outsourcing - gotta love it!! ;-)
LIKE EVERY ONE ELSE SAID
GO TO CINGULAR, T-Mobile, Or Nextel/Sprint BUT Dont come to Verizon,
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:02tu825m2uki0af
ra8upc6hcm9m82so3s6@
4ax.com, Full Name
< dontwantyouremail@no
spam.nycap.com> first attempted to communicate with
pen, but the writing was small, so next used sidewalk chalk, but the rain
washed it away, and then switched to spray paint and stencils but the cans
exploded, so placed fingers to keyboard for this:
>
> HE DID HIS JOB, and is 200% correct, r u a MORON, it left Verizons
> facility, they cant do jack
Obviously YOU and about 5 other people just got off the boat from Havanna
yesterday, right? Only thing is, you're about the only one being so stupid
as to call people names - so I picked in you out of the bunch first.
I used to work in a shipping department as part of my many "hats" I wore for
a very small sign and label company - mostly because I knew computers and
the others were lame at it. And let's just say this - YOU DON'T KNOW JACK
SQUAT! I had several people call me on various occasions and ask me the
VERY SAME THING - and after a few moments on the 1-800 line with UPS (or
with asking the driver if he happened to be there) I was able to get
packages re-routed easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they weere the
ones we called regarding this and told me that yes, Verizon could alter the
shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:Plxjg.60$rz4.59@fe11.lga, Ronald L <EW@gset.net> first attempted to
communicate with pen, but the writing was small, so next used sidewalk
chalk, but the rain washed it away, and then switched to spray paint and
stencils but the cans exploded, so placed fingers to keyboard for this:
>
> Get a grip man! Do Verizon a favor and go to Cingular!
Obviously someone that works in customer service - or screws someone that
does ;-)
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:128sg4rrqu10917
@corp.supernews.com, Isaiah Beard
< sacredpoet@sacredpoe
t.com> first attempted to communicate with pen, but the
writing was small, so next used sidewalk chalk, but the rain washed it away,
and then switched to spray paint and stencils but the cans exploded, so
placed fingers to keyboard for this:
>
> So basically, you wanted Fedex to drop on your doorstep two fully
> activated, expensive phones for just ANYONE to pickup? I can see
> where this is going.
<SNIP of a lot of nonsense>
Again, shows how much you know. The phones are NOT fully activated,
Einstein. And no, we did NOT want them to drop them anyplace for anyone to
pick up. Gawd you people need to learn a little thing called "english" - it
really does help to know the language and how to read it when you start a
conversation! We asked Verizon to re-direct the shipment to my work so that
they WOULD NOT be sitting out on the porch. Gawd - pathetic! Can't even
read! Just jacks his mouth before thinking!
> That's another way of doing it. A third way is to take the door tag
> that's left on your doorstep and bring it to the Fedex facility listed
> on the tag, and pick up your package there at the counter. You just
> need to show ID. The FedEx facility near me is usually open until
> 8:00 p.m. on weeknights, giving people plenty of time after work to
> pick up any undelivered packages.
Well bucko that's fine - if I knew where it was and if it wasn't for the
fact that after we found out where it was we'd be making another 30-mile
trek back to it after having already driven 30-miles to home to get the
stupid form off the door that would have been left! So you see - that's 30
miles extra and another gallon of gas blown. Oh that's right, I forgot -
Americans don't give a rats XXX about wasting fuel - that's why most of you
drive SUVs out in the middle of corn county or in places where they've never
had a snowflake!
>
> I really don't see why you're bashing Verizon CS for shipping to an
> address that YOU gave them, to ship a package that any reasonable
> person knows is going to require some extra TLC to receive. Have you
> ever ordered anything online before? It's not like you can just cram
> a cell phone, battery, charger and manuals into a mailbox and have
> everything be okay. And no shipper that I know of regularly delivers
> after hours; they ALL do it during the day, when most people are at
> work.
Yes I have. In fact I ordered a $700 air cleaner that never required a
signature. So - any OTHER smart comments, Mr. Know-It-All? The whole
process of "signatuire required" is made by the shipper - NOT by the amount
being shipped. I've had a company before that requested my signature for a
$10 item and yet no signature for the aforementioned $700 item. It just
depends on the shipper. Gee, you just fall out of a Home Depot truck filled
with kitchen cabinets and cocaine, or what?
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:Raqdnck29vCMvRP
ZnZ2dnUVZ_vqdnZ2d@gi
ganews.com, RNess
<richard@nodamnspam.nessnet.com> first attempted to communicate with pen,
but the writing was small, so next used sidewalk chalk, but the rain washed
it away, and then switched to spray paint and stencils but the cans
exploded, so placed fingers to keyboard for this:
>
> You may have a (small) beef with customer service, but from what
> I read here, VERY small one. Maybe some mis-information...
>
> It isn't Verizon. I've tried to change shipping on something sent via
> UPS, FEDEX, DHL - all the same and from Dell, Amazon, Buy.com, etc,
> etc. This is NOT Verizon's fault or frankly anything they can do anything
> about. Once a package leaves them, it's in the system and it's the
> Shippers'
> deal.
WRONG! I used to work in a shipping department as part of my many "hats" I
wore for a very small sign and label company - mostly because I knew
computers and the others were lame at it. And let's just say this - YOU
DON'T KNOW JACK SQUAT! I had several people call me on various occasions
and ask me the VERY SAME THING - and after a few moments on the 1-800 line
with UPS (or with asking the driver if he happened to be there) I was able
to get packages re-routed easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they weere the
ones we called regarding this and told me that yes, Verizon could alter the
shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT - DON'T just make
this shit up as you go!
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:Tdpjg.5030$lf4.3256@newsread1.news.pas.earthlink.net, DonR.
< drennardnospam@earth
link.net> first attempted to communicate with pen, but
the writing was small, so next used sidewalk chalk, but the rain washed it
away, and then switched to spray paint and stencils but the cans exploded,
so placed fingers to keyboard for this:
>
> Don't blame Verizon or FedEx. Blame the crooks that defraud by having
> stuff delivered to a different address than the person paying for it,
> or steal stuff left by delivery people on peoples porches. When I
> ship something, I always require a signature or I won't ship it. I
> had a camera stolen from a reciprient's carport that a FedEx driver
> left, even though I had specified signature required. It was a major
> hassle. The driver even stated that a neighbor had witnessed him
> leave it there. Duh!!!
Of course I don't blame FedEx - THEY were the ones that said Verizon could
alter it! Gawd - English -- it's not that hard to read, people! And I do
blame Verizon. If they'd been honest and said, "Sir we won't redirect this
because of ...." I would have listened to their reason and gone from there.
But instead I got the word CAN'T - not WON'T -- CAN'T Try looking them up,
there IS a difference. Won't implies a refusal to do something based on
some kind of a reason. CAN'T implies completely impossible - out of their
hands.
I used to work in a shipping department as part of my many "hats" I wore for
a very small sign and label company - mostly because I knew computers and
the others were lame at it. I had several people call me on various
occasions and ask me the VERY SAME THING - and after a few moments on the
1-800 line with UPS (or with asking the driver if he happened to be there) I
was able to get packages re-routed easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they were the ones
we called regarding this and told me that yes, Verizon could alter the
shipping.
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:9ualft0ym2cb$.dlg@pbpublic.invalid, Paul_B
<pb_publicSeeReply-To@operamail.com> first attempted to communicate with
pen, but the writing was small, so next used sidewalk chalk, but the rain
washed it away, and then switched to spray paint and stencils but the cans
exploded, so placed fingers to keyboard for this:
>
> FedEx does work on driver discretion. The drivers really are
> sub-contractors. Around here at least, they also deliver on
> Saturdays.
Well I've only worked with FedEx once before on a pickup and did not realize
they were sub-contractors. Thanks - this gives me a little wiggle room to
play with and hopefully the driver will be kind enough to place it in a safe
spot. I've got an envelope marked and ready for him so hopefully it will
work. And thank you for being about the only decent poster in here to reply
to this.
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:1150156154.336117.229030@y43g2000cwc.googlegroups.com, Lena
<lenagainster@gmail.com> first attempted to communicate with pen, but the
writing was small, so next used sidewalk chalk, but the rain washed it away,
and then switched to spray paint and stencils but the cans exploded, so
placed fingers to keyboard for this:
>
> For gawd's sake, Puleeze, cancel your service within the 14 day trial
> period, and make everyone happy, including the folks at Verizon's
> Customer Service.
>
> Lena
Oh yea, this from a GoogleGroups user (aka: too cheap to get newsgroups any
other way). Okay - I'll get right on that suggestion -- when the Maple
Leafs win the Stanley Cup in '06 and Usama bin Laden is crowned King Of The
World!
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:EamdnTlty9bZYRD
ZnZ2dnUVZ_qWdnZ2d@co
mcast.com, GolfGod
<golfgod@comcast.net> first attempted to communicate with pen, but the
writing was small, so next used sidewalk chalk, but the rain washed it away,
and then switched to spray paint and stencils but the cans exploded, so
placed fingers to keyboard for this:
>
> Oh, you're DOUBLE EXCUSED.
Oh gee - that's a good one! Do you right your own material? You should
take your act out on the road! Man you're funny. That's almost as good as,
"You are the weakest link - goodbye!"
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:Ztqjg.67$Yq7.15@fe12.lga, Larry <Larry@nospam.net> first attempted
to communicate with pen, but the writing was small, so next used sidewalk
chalk, but the rain washed it away, and then switched to spray paint and
stencils but the cans exploded, so placed fingers to keyboard for this:
>
> I tend to agree. You can't fault Verizon once the shipping process
> begins. However, I would agree that it is reasonable for Verizon to
> somewhere state up front that shipping is "signature required". This
> is one of the things that I don't like about ordering things
> electronically. If you speak to a human, he/she may tell you this up
> front ... and if not, at least you have the opportunity to ask.
>
> Larry E.
Yes I can fault Verizon - especially when FedEx, the delivery company in
question, tells me that Verizon CAN change it! I used to work in a shipping
department as part of my many "hats" I wore for a very small sign and label
company - mostly because I knew computers and the others were lame at it. I
had several people call me on various occasions and ask me the VERY SAME
THING - and after a few moments on the 1-800 line with UPS (or with asking
the driver if he happened to be there) I was able to get packages re-routed
easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they were the ones
we called regarding this and told me that yes, Verizon could alter the
shipping.
But you are right - Verizon and other companies SHOULD put a disclaimer on
their websites prior to the shipping information being requested. Most
companies do not, but some do who have been through this before and even
tell you how it's shipping (FedEx, UPS, USPS, etc.) prior to doing this step
so that you can opt out if need be. It's one reason I don't buy from Amazon
unless I have it shipped to my work address - (1) Their rates for anything
other than USPS are crazy! And (2) I don't trust the Postal Service.
My wife's had TWO credit cards lose their magnetic strip and need replacing
in the same 3 week period and neither one showed up at home! Luckily no
damage was done to our account, but between that and a very expensive
training blade for hockey going missing (also sent by USPS because it came
from Canada) I don't trust the mail carriers out here.
| |
| Kyle :o\) 2006-06-14, 11:48 pm |
| In news:kYqjg.95441$H71.8927@newssvr13.news.prodigy.com, Quick
<quick7135-news@NOSPAMyahoo.com> first attempted to communicate with pen,
but the writing was small, so next used sidewalk chalk, but the rain washed
it away, and then switched to spray paint and stencils but the cans
exploded, so placed fingers to keyboard for this:
>
> Yea, they could. There is also reasonable expectation.
> What would you expect if someone was going to ship
> you about $500 of (retail) equipment? That was all ready
> to activate automatically and use? You might guess they
> would ship it signature required? It avoids you calling
> later saying you never received it and you aren't paying
> the $5000 phone bill for hundreds of calls to Batswana.
WRONG! I just ordered a $700 air cleaner from a company a week ago and it
came via UPS with no signature required. It's up to the company that
sends - not the shipper - as to whether a package needs a signature. I've
had $10 items shipped that required a signature by one company and months
later ordered something similar and it came without a required signature for
delivery by the same shipper. Next time - don't make things up to impress
people. It only makes you look weak.
I used to work in a shipping department as part of my many "hats" I wore for
a very small sign and label company - mostly because I knew computers and
the others were lame at it. I had several people call me on various
occasions and ask me the VERY SAME THING - and after a few moments on the
1-800 line with UPS (or with asking the driver if he happened to be there) I
was able to get packages re-routed easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they were the ones
we called regarding this and told me that yes, Verizon could alter the
shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
| |
| Quick 2006-06-14, 11:48 pm |
| Kyle :o) wrote:
> I wrote:
>
> WRONG! It's up to the company that sends - not the shipper - as to
> whether a package needs a signature.
Isn't that what I said? "you should learn the language
before starting a conversation..."
> I used to work in a shipping department as part of my
I think "used to" is notable here.
> Well I've only worked with FedEx once before on a pickup
No one really expected you know anything about it...
> Don't believe me?
No. But, who cares?
Hope this helped,
-Quick
| |
| Ben Skversky 2006-06-14, 11:48 pm |
| Everyone is wrong but Kyle.
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:j_6dnZRjrfO6Dw3
ZnZ2dnUVZ_vqdnZ2d@ad
elphia.com...
> In news:9ualft0ym2cb$.dlg@pbpublic.invalid, Paul_B
> <pb_publicSeeReply-To@operamail.com> first attempted to communicate with
> pen, but the writing was small, so next used sidewalk chalk, but the rain
> washed it away, and then switched to spray paint and stencils but the cans
> exploded, so placed fingers to keyboard for this:
>
> Well I've only worked with FedEx once before on a pickup and did not
> realize they were sub-contractors. Thanks - this gives me a little wiggle
> room to play with and hopefully the driver will be kind enough to place it
> in a safe spot. I've got an envelope marked and ready for him so
> hopefully it will work. And thank you for being about the only decent
> poster in here to reply to this.
>
| |
| GolfGod 2006-06-14, 11:48 pm |
|
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:kdednTlA3_QyDw3
ZnZ2dnUVZ_rSdnZ2d@ad
elphia.com...
> In news:EamdnTlty9bZYRD
ZnZ2dnUVZ_qWdnZ2d@co
mcast.com, GolfGod Oh gee -
> that's a good one! Do you right your own material? You should
Well, sort of, I do write my own material.
> take your act out on the road! Man you're funny. That's almost as good
> as, "You are the weakest link - goodbye!"
I was just reiterating what you already said.
<plonk>
| |
| Joe Banks 2006-06-16, 9:56 am |
| I used to work in a shipping department as part of my many "hats" I wore for
a very small sign and label company - mostly because I knew computers and
the others were lame at it. And let's just say this - YOU DON'T KNOW JACK
SQUAT! I had several people call me on various occasions and ask me the
VERY SAME THING - and after a few moments on the 1-800 line with UPS (or
with asking the driver if he happened to be there) I was able to get
packages re-routed easily and in plenty of time.
Don't believe me? Call UPS. In fact, call FedEx - since they weere the
ones we called regarding this and told me that yes, Verizon could alter the
shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
===
Geez, ok, we get it, you know how to copy and paste. (^^ Lost track of how
many times ^^)
I bet you have a sweet 'puter!
Must be the longest thread about basically nothing.
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:wtSdnXpherboEw3
ZnZ2dnUVZ_qednZ2d@ad
elphia.com...
> In news:02tu825m2uki0af
ra8upc6hcm9m82so3s6@
4ax.com, Full Name
> < dontwantyouremail@no
spam.nycap.com> first attempted to communicate with
> pen, but the writing was small, so next used sidewalk chalk, but the rain
> washed it away, and then switched to spray paint and stencils but the cans
> exploded, so placed fingers to keyboard for this:
>
> Obviously YOU and about 5 other people just got off the boat from Havanna
> yesterday, right? Only thing is, you're about the only one being so
> stupid as to call people names - so I picked in you out of the bunch
> first.
>
> I used to work in a shipping department as part of my many "hats" I wore
> for a very small sign and label company - mostly because I knew computers
> and the others were lame at it. And let's just say this - YOU DON'T KNOW
> JACK SQUAT! I had several people call me on various occasions and ask me
> the VERY SAME THING - and after a few moments on the 1-800 line with UPS
> (or with asking the driver if he happened to be there) I was able to get
> packages re-routed easily and in plenty of time.
>
> Don't believe me? Call UPS. In fact, call FedEx - since they weere the
> ones we called regarding this and told me that yes, Verizon could alter
> the shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
>
| |
| Thomas T. Veldhouse 2006-06-16, 9:56 am |
| "Kyle :o\)" < GoSensGo@bringhometh
ecup.com> wrote:
> In news:EamdnTlty9bZYRD
ZnZ2dnUVZ_qWdnZ2d@co
mcast.com, GolfGod
> <golfgod@comcast.net> first attempted to communicate with pen, but the
> writing was small, so next used sidewalk chalk, but the rain washed it away,
> and then switched to spray paint and stencils but the cans exploded, so
> placed fingers to keyboard for this:
>
> Oh gee - that's a good one! Do you right your own material? You should
> take your act out on the road! Man you're funny. That's almost as good as,
> "You are the weakest link - goodbye!"
>
Why did you even respond to this? Your original post sounded mostly
reasonable until you started talking about Haji ... but now you are just being
hostile.
--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
| |
| PawsForThought 2006-06-16, 10:33 pm |
|
Joe Banks wrote:
> I used to work in a shipping department as part of my many "hats" I wore for
> a very small sign and label company - mostly because I knew computers and
> the others were lame at it. And let's just say this - YOU DON'T KNOW JACK
> SQUAT! I had several people call me on various occasions and ask me the
> VERY SAME THING - and after a few moments on the 1-800 line with UPS (or
> with asking the driver if he happened to be there) I was able to get
> packages re-routed easily and in plenty of time.
>
> Don't believe me? Call UPS. In fact, call FedEx - since they weere the
> ones we called regarding this and told me that yes, Verizon could alter the
> shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
>
>
> ===
> Geez, ok, we get it, you know how to copy and paste. (^^ Lost track of how
> many times ^^)
> I bet you have a sweet 'puter!
>
> Must be the longest thread about basically nothing.
I can't help but wonder why this guy didn't simply have the phones
delivered to his work address in the first place. But I guess that
would make too much sense.
| |
| Full Name 2006-06-17, 10:33 am |
| On Wed, 14 Jun 2006 18:32:17 -0400, "Kyle :o\)"
< GoSensGo@BringHomeTh
eCup.com> wrote:
>In news:02tu825m2uki0af
ra8upc6hcm9m82so3s6@
4ax.com, Full Name
>< dontwantyouremail@no
spam.nycap.com> first attempted to communicate with
>pen, but the writing was small, so next used sidewalk chalk, but the rain
>washed it away, and then switched to spray paint and stencils but the cans
>exploded, so placed fingers to keyboard for this:
>
>Obviously YOU and about 5 other people just got off the boat from Havanna
>yesterday, right? Only thing is, you're about the only one being so stupid
>as to call people names - so I picked in you out of the bunch first.
>
>I used to work in a shipping department as part of my many "hats" I wore for
>a very small sign and label company - mostly because I knew computers and
>the others were lame at it. And let's just say this - YOU DON'T KNOW JACK
>SQUAT! I had several people call me on various occasions and ask me the
>VERY SAME THING - and after a few moments on the 1-800 line with UPS (or
>with asking the driver if he happened to be there) I was able to get
>packages re-routed easily and in plenty of time.
>
>Don't believe me? Call UPS. In fact, call FedEx - since they weere the
>ones we called regarding this and told me that yes, Verizon could alter the
>shipping. So next time pinky-jo - GET YOUR FACTS STRAIGHT!
>
SO TELL US ALL please, u went to another company for cell service
right? Cause if I worked for Verizon wireless, I would do anything
and everything to make your cell service the best you ever had, sign
you up for every service we had, just to make your DUMB XXX happy
Your a JackAss of all trades and a MASTER of Bullshit
The shipper can reroute a package through the carrier, ONLY he they
choose too.
Your Dumb XXX choose to have them shipped to the house, and than you
complain about the whole process.
Theres NO pleasing you
| |
| Kevin M 2006-06-17, 3:33 pm |
|
"GolfGod" <golfgod@comcast.net> wrote in message
news:__edndktso9gIw3
ZnZ2dnUVZ_vOdnZ2d@co
mcast.com...
>
> "Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
> news:kdednTlA3_QyDw3
ZnZ2dnUVZ_rSdnZ2d@ad
elphia.com...
>
> Well, sort of, I do write my own material.
>
>
> I was just reiterating what you already said.
>
> <plonk>
>
Plonk the crack of my XXX dude!
| |
| Ted Hollis 2006-06-17, 10:33 pm |
| Kyle :o) wrote:
> Well my wife and I took the plunge this past weekend and decided to go with
> Verizon after lots of input from this group, as well as from all the helpful
> websites you've given us to view and ask questions in. But then - Verizon's
> customer service really pulled a stinker.
>
> We went online to the website and ordered our phones through there - due
> largely to the fact that the online site had a much better offer than
> anything the stores could do after we asked both locations here in the
> Toledo area that we were close to. We each decided on the Motorola E815
> phone, thanks largely due to great comments from other users as well as my
> wife's brother having one that got at least 2-bars (with antenna) here where
> we live. After completing all of the needed information, giving our CC# and
> all of that, and typing in where we'd like it sent to and hitting the SUBMIT
> button then we get an e-mail from Verizon.
>
> Verizon's e-mail states that they use FedEx for shipping and that a
> signature is required by them before the phones can be delivered. EXCUSE
> ME? This could not have been stated someplace on the website during the
> shipping address process? How lame! So we immediately send Verizon back an
> e-mail stating that there is no one here until after 6pm each night,
> typically too late for FedEx, and asking if they can instead ship to my work
> address (where I typically have anything sent that requires signatures with
> the owner's blessing). Now this was sent no later than 5 minutes AFTER
> getting the initial e-mail from Verizon regarding the order.
>
> Sunday we get an e-mail confirming shipment to our home address, tracking
> number and what the new main phone number for the account is. We
> immediately check the FedEx site, find it will be delivered on Wednesday,
> and decide to try and call FedEx. The nice person there states that they
> can't help us because it is the shipper that must authorize this, as FedEx
> doesn't know us from Adam. Point taken - good call on FedEx's part. So we
> call Verizon and get Pepe in customer service. After he takes all my work
> information, verifies the account and verifies my identity via some
> questions only I would know, he places me on hold for 5 minutes to come back
> and say "We're sorry but Verizon cannot change the shipping." DOUBLE EXCUSE
> ME?
>
> He "claims" that all we need to do is leave a note for FedEx on Wednesday,
> with my signature, and they will leave the package in a designated place of
> our choosing. Yea - and donkey's will fly out my butt in two minutes! We
> call FedEx, they say that yes it is "possible" that this could happen, but
> it is the driver's discretion as to whether this happens or not. Standard
> procedure is the driver will leave a call tag on the door with space to
> sign. We have to sign it and call FedEx to schedule a re-delivery. The
> driver will collect it and then deliver the package to any place at the
> address.
>
> Today Verizon FINALLY answers back - they cannot change the shipping because
> it's already left the building. Then WHY did FedEx say that it was
> possible? They're the shipper - FedEx makes policy and states that the
> shipper CAN change it if they desire to. So what it comes down to is
> this -- Verizon CAN'T because they WON'T!
>
> Strike One Verizon! Your customer service - is being given 2 stars out of a
> possible 5 right now. About the only thing that was decent was the
> politeness of the guy on the other side of the world in some call center in
> India or Pakistan who's real name is Hadji and Pepe is just one of his many
> code names for his "Verizon help line" he monitors, along with being "Madam
> Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
> Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
>
> Outsourcing - gotta love it!! ;-)
>
I'll agree. Verizon has horrible customer service. I bought a new V815
and my calls would drop al of the time. I called tech support and this
stupid XXX jig named "Tyrome" (no surprise) told me I need to dial the
numbers slower. He was such an idiot.
| |
| Evan Platt 2006-06-19, 10:33 am |
| On Wed, 14 Jun 2006 18:49:16 -0400, "Kyle :o\)"
< GoSensGo@BringHomeTh
eCup.com> wrote:
>Oh yea, this from a GoogleGroups user (aka: too cheap to get newsgroups any
>other way). Okay - I'll get right on that suggestion -- when the Maple
>Leafs win the Stanley Cup in '06 and Usama bin Laden is crowned King Of The
>World!
Ok so let me state, as a non google groups user to a Microshaft
OutHouse user:
"For gawd's sake, Puleeze, cancel your service within the 14 day trial
period, and make everyone happy, including the folks at Verizon's
Customer Service."
There.
Happy now?
| |
| Dave Miller 2006-06-25, 10:33 pm |
| FedEx does allow you to "pre-sign" & have it on file, so that is not a
problem. Again, that is up to the drivers discretions I believe.
I had a similar thing happen, with Verizon & decide that if I have to take
off work. Verizon was gone, because it would be cheaper then taking off.
Dave
"Kyle :o)" < GoSensGo@BringHomeTh
eCup.com> wrote in message
news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com...
> Well my wife and I took the plunge this past weekend and decided to go
> with Verizon after lots of input from this group, as well as from all the
> helpful websites you've given us to view and ask questions in. But then -
> Verizon's customer service really pulled a stinker.
>
> We went online to the website and ordered our phones through there - due
> largely to the fact that the online site had a much better offer than
> anything the stores could do after we asked both locations here in the
> Toledo area that we were close to. We each decided on the Motorola E815
> phone, thanks largely due to great comments from other users as well as my
> wife's brother having one that got at least 2-bars (with antenna) here
> where we live. After completing all of the needed information, giving our
> CC# and all of that, and typing in where we'd like it sent to and hitting
> the SUBMIT button then we get an e-mail from Verizon.
>
> Verizon's e-mail states that they use FedEx for shipping and that a
> signature is required by them before the phones can be delivered. EXCUSE
> ME? This could not have been stated someplace on the website during the
> shipping address process? How lame! So we immediately send Verizon back
> an e-mail stating that there is no one here until after 6pm each night,
> typically too late for FedEx, and asking if they can instead ship to my
> work address (where I typically have anything sent that requires
> signatures with the owner's blessing). Now this was sent no later than 5
> minutes AFTER getting the initial e-mail from Verizon regarding the order.
>
> Sunday we get an e-mail confirming shipment to our home address, tracking
> number and what the new main phone number for the account is. We
> immediately check the FedEx site, find it will be delivered on Wednesday,
> and decide to try and call FedEx. The nice person there states that they
> can't help us because it is the shipper that must authorize this, as FedEx
> doesn't know us from Adam. Point taken - good call on FedEx's part. So
> we call Verizon and get Pepe in customer service. After he takes all my
> work information, verifies the account and verifies my identity via some
> questions only I would know, he places me on hold for 5 minutes to come
> back and say "We're sorry but Verizon cannot change the shipping." DOUBLE
> EXCUSE ME?
>
> He "claims" that all we need to do is leave a note for FedEx on Wednesday,
> with my signature, and they will leave the package in a designated place
> of our choosing. Yea - and donkey's will fly out my butt in two minutes!
> We call FedEx, they say that yes it is "possible" that this could happen,
> but it is the driver's discretion as to whether this happens or not.
> Standard procedure is the driver will leave a call tag on the door with
> space to sign. We have to sign it and call FedEx to schedule a
> re-delivery. The driver will collect it and then deliver the package to
> any place at the address.
>
> Today Verizon FINALLY answers back - they cannot change the shipping
> because it's already left the building. Then WHY did FedEx say that it
> was possible? They're the shipper - FedEx makes policy and states that
> the shipper CAN change it if they desire to. So what it comes down to is
> this -- Verizon CAN'T because they WON'T!
>
> Strike One Verizon! Your customer service - is being given 2 stars out of
> a possible 5 right now. About the only thing that was decent was the
> politeness of the guy on the other side of the world in some call center
> in India or Pakistan who's real name is Hadji and Pepe is just one of his
> many code names for his "Verizon help line" he monitors, along with being
> "Madam Grizelda the Fortune Teller" - "Mistress Brandi the BDSM Phone
> Dominatrix" -- and "Samantha Foxxx the naughty nurse from 1-976-screw-me!"
>
> Outsourcing - gotta love it!! ;-)
>
> --
> Kyle :o)
>
> Reply address is fake. Don't ask for the real one, a troll named Lookout
> sent enough spam and viruses that I shut it down.
>
| |
|
| "Kyle :o\)" < GoSensGo@BringHomeTh
eCup.com> wrote in
news:d_adndY71oLjcRD
ZnZ2dnUVZ_tmdnZ2d@ad
elphia.com:
> "Mistress Brandi the BDSM Phone
> Dominatrix"
I thought I recognized Pepe's voice from somewhere!....
|
|
|
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|