Verizon wireless - Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

Author

Re: JD Power Wireless Customer Care Performance: T-Mobile and Verizon tie for First, Cingular and

John Navas

2006-07-27, 4:33 am

On Wed, 26 Jul 2006 20:49:14 -0700, SMS <scharf.steven@geemail.com>
wrote in < 44c837c2$0$96173$742
ec2ed@news.sonic.net>:

>See
>"http://www.jdpower.com/corporate/news/releases/pressrelease.asp?ID=2006122"

Posting whatever you can find to bash Cingular. Surely you have better
things to do with your time. Or maybe you don't. And I guess you
assume nobody will take the time to follow the link.

Subhead of the report:

The Incidence of Wireless Users Contacting Their Carrier for Customer
Care Issues is at an All-Time High

The difference between Cingular and Sprint-Nextel versus Verizon and
T-Mobile is just 95 versus 104, a difference of only 9 percentage
points. The confidence level of the study isn't disclosed, so we don't
even know if this difference is significant or not.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/ Cingu...less_FA
Q>

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