Verizon wireless - Verizon takes long term customers hostage

Author

Verizon takes long term customers hostage

gerry

2006-09-17, 10:33 am

In several dealing with Verizon, I get the impression that their sole
goal is to get you into a new contract, nothing else.

I'll use a recent example:

I am using far less minutes than my plan allows and desired to change
the minutes paid for, not the plan (AC2) I have three phones in this
family plan. In 2005 it was represented that you could change minutes
within the same plan without new contracts. In fact I changed minutes
that way once in 2005. (Such plan changes were not in the actual
contract which doesn't discuss many things)

Until January 2006, this was not an issue, just have it done on your
billing date to avoid the customer hostile pro-rating of monthly air
time.

When I tried (twice) this month, they refused without new contracts on
all three phones. That exposes me to $575 in early termination fees with
the new contracts!

I need no new equipment, no effort on Verizon's part other than entering
a the plan on the main phone, the additional phones are "piggy back"
already.

Contacting customer service via the web after my two calls just led to
more bull shit. Statements as to "how great Verizon is" and how they
care about value to the customer...

Being a Verizon customer since it was Bell Atlantic, I can't understand
why contract hostage taking is so important that they would prefer I
finally shop around elsewhere. I have no reason to believe the industry
doesn't behave this way, but it will make be seriously look around.

Just as a recap, I don't need a new plan, don't need new equipment, just
am paying for minutes I never use. Rather than accommodate this, Verizon
wants to stick me with three new contracts, each with a $175 early
termination fee.

This experience will make me look around. I have no expectations that
this isn't a cellular industry norm :(

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

trippy

2006-09-17, 3:33 pm

In article < nqoqg256378cv8d5mkbe
oo5v0sp344s390@4ax.com>, gerry took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> In several dealing with Verizon, I get the impression that their sole
> goal is to get you into a new contract, nothing else.
>
> I'll use a recent example:
>
> I am using far less minutes than my plan allows and desired to change
> the minutes paid for, not the plan (AC2) I have three phones in this
> family plan. In 2005 it was represented that you could change minutes
> within the same plan without new contracts.

You have the option to change plans anytime as part of the Worry Free
Guarantee. However, when you change your price plan, your contract
gets extended to one or two years past the date you made the plan
change. Sometimes the end date doesn't change but most of the time, it
does.

> In fact I changed minutes
> that way once in 2005. (Such plan changes were not in the actual
> contract which doesn't discuss many things)
>
> Until January 2006, this was not an issue, just have it done on your
> billing date to avoid the customer hostile pro-rating of monthly air
> time.

It's actually not hostile, not that I expect you to believe that.

What happens is this. You get credited back the service charge for the
portion of the current month for the old plan that you didn't use.
Next, you get charged for the portion of the month of the current plan
that you do use. Your minutes and texts can get prorated because it's
a partial month of service. Expect it and watch your minutes/texts
accordingly. Lastly, Verizon bills ahead 1 month for its service so
that charge is reflected on the next bill as well.

>
> When I tried (twice) this month, they refused without new contracts on
> all three phones. That exposes me to $575 in early termination fees with
> the new contracts!
>

Only if you leave. Additionally, you can have somone assume liability
for your account. You might want to check into it.

> I need no new equipment, no effort on Verizon's part other than entering
> a the plan on the main phone, the additional phones are "piggy back"
> already.

Your confusing the phone with your calling plan. Equipment is
equipment, service is service. Redeeming your New Every 2 upgrade
requires you sign for one or two more years. If you sign up for one
year, you're dropped from the NE2 program. And actually, what you say
isn't correct. Billing has to make the adjustment for each and every
line, to reflect the primary line's plan. That's why your contract end
date for every line changes when you switch plans on a family share.

>
> Contacting customer service via the web after my two calls just led to
> more bull shit. Statements as to "how great Verizon is" and how they
> care about value to the customer...

Not that I expect you to believe it but most people do care.

>
> Being a Verizon customer since it was Bell Atlantic, I can't understand
> why contract hostage taking is so important that they would prefer I
> finally shop around elsewhere. I have no reason to believe the industry
> doesn't behave this way, but it will make be seriously look around.
>
> Just as a recap, I don't need a new plan, don't need new equipment, just
> am paying for minutes I never use.

Then you need a different price plan that refelcts the minutes you do
use. Do keep in mind that you do want some kind of cushion for
unexpected airtime usage. But changing your price plan will extend
your contract end date. As I said, sometimes it doesn't, but it
usually does.

> Rather than accommodate this, Verizon
> wants to stick me with three new contracts, each with a $175 early
> termination fee.
>
> This experience will make me look around. I have no expectations that
> this isn't a cellular industry norm :(
>

The practice of making people a month ahead for service isn't
restricted to the cellular industry. Ever have a landlord that made
you pay first 2 months rent? There you go.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

Win Grant

2006-09-17, 3:33 pm

I quite agree with the original post: Verizon has created a dis-incentive
for someone to sign up for a more expensive plan if it results in a contract
extension, as it generally does. Of course sometimes the customer needs
fewer minutes and wants to move to a less expensive plan with fewer minutes,
and I can see why Verizon wants to discourage that, but for years we were
not penalized with a contract extension for either type of change.

Contracts and ETF's are all about keeping the customer through penalties if
the customer wants to move to another carrier who might be offering better
service or more competitive pricing. Too bad Verizon and the other carriers
can't rely on their service and pricing to retain customers.

"gerry" <gerrrry__net@gogood.com> wrote in message
news:nqoqg256378cv8d
5mkbeoo5v0sp344s390@
4ax.com...
> In several dealing with Verizon, I get the impression that their sole
> goal is to get you into a new contract, nothing else.
>
> I'll use a recent example:
>
> I am using far less minutes than my plan allows and desired to change
> the minutes paid for, not the plan (AC2) I have three phones in this
> family plan. In 2005 it was represented that you could change minutes
> within the same plan without new contracts. In fact I changed minutes
> that way once in 2005. (Such plan changes were not in the actual
> contract which doesn't discuss many things)
>
> Until January 2006, this was not an issue, just have it done on your
> billing date to avoid the customer hostile pro-rating of monthly air
> time.
>
> When I tried (twice) this month, they refused without new contracts on
> all three phones. That exposes me to $575 in early termination fees with
> the new contracts!
>
> I need no new equipment, no effort on Verizon's part other than entering
> a the plan on the main phone, the additional phones are "piggy back"
> already.
>
> Contacting customer service via the web after my two calls just led to
> more bull shit. Statements as to "how great Verizon is" and how they
> care about value to the customer...
>
> Being a Verizon customer since it was Bell Atlantic, I can't understand
> why contract hostage taking is so important that they would prefer I
> finally shop around elsewhere. I have no reason to believe the industry
> doesn't behave this way, but it will make be seriously look around.
>
> Just as a recap, I don't need a new plan, don't need new equipment, just
> am paying for minutes I never use. Rather than accommodate this, Verizon
> wants to stick me with three new contracts, each with a $175 early
> termination fee.
>
> This experience will make me look around. I have no expectations that
> this isn't a cellular industry norm :(
>
> gerry
>
>
> --
>
> Personal home page - http://gogood.com
>
> gerry misspelled in my email address to confuse robots

trippy

2006-09-17, 3:33 pm

In article <MPG. 1f77558e5279216d98a0
27@news.alt.net>, trippy took the
hamburger meat, threw it on the grill, and I said "Oh Wow"...

>
> Your minutes and texts can get prorated because it's
> a partial month of service. Expect it and watch your minutes/texts
> accordingly.

This is wrong. You get prorated for the partial month's access charge
but you're supposed to receive all the minutes for that month.

http://support.vzw.com/faqs/ Accoun...aq_billing.html

Question #3. Apolgies for the misinformation.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

trippy

2006-09-17, 10:33 pm

In article < GoSdnQaI_vHTApDYnZ2d
nUVZ_tmdnZ2d@comcast
.com>, Win Grant
took the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> I quite agree with the original post: Verizon has created a dis-incentive
> for someone to sign up for a more expensive plan if it results in a contract
> extension, as it generally does. Of course sometimes the customer needs
> fewer minutes and wants to move to a less expensive plan with fewer minutes,
> and I can see why Verizon wants to discourage that,

They don't. Whether it's for more or less minutes, the contract gets
extended.

> but for years we were
> not penalized with a contract extension for either type of change.
>
> Contracts and ETF's are all about keeping the customer through penalties if
> the customer wants to move to another carrier who might be offering better
> service or more competitive pricing.

Well yeah. They signed on the line and said that they'd see the
service through to the conclusion. It's not written in the contract
that people who get really sick deals from another company can go.

> Too bad Verizon and the other carriers
> can't rely on their service and pricing to retain customers.
>

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

gerry

2006-09-17, 10:33 pm

[original post is likely clipped to save bandwidth]
On Sun, 17 Sep 2006 15:36:09 -0500, trippy < silverbells@tacoshel
ls.com>
wrote:

>In article < GoSdnQaI_vHTApDYnZ2d
nUVZ_tmdnZ2d@comcast
.com>, Win Grant
>took the hamburger meat, threw it on the grill, and I said "Oh Wow"...
>

>
>Well yeah. They signed on the line and said that they'd see the
>service through to the conclusion. It's not written in the contract
>that people who get really sick deals from another company can go.
>

No, the contracts allow them to change the plan's terms at any time. The
customer just is relieved from early termination fees in such a
situation.

You seem to have missed the point of my original post completely.

Change anything and ALL phones on my family plan need a new contract,
not just the primary. If I was exposed to a $175 early termination
penalty, I might consider it, but they want be to promise $525 (three
phones on one family plan) if I drop them. It is the extra phone
contracts, piggy back on the main plan, no new equipment that really
makes me feel like that Verizon is ruthless "hostage takers"

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

gerry

2006-09-17, 10:33 pm

[original post is likely clipped to save bandwidth]
On Sun, 17 Sep 2006 15:17:30 -0400, "Win Grant" <wingrant@erols.com>
wrote:

>Contracts and ETF's are all about keeping the customer through penalties if
>the customer wants to move to another carrier who might be offering better
>service or more competitive pricing. Too bad Verizon and the other carriers
>can't rely on their service and pricing to retain customers.

Of course, ETFs are the penalty. Family plan users really need to watch
this! In my case any change means THREE contracts and three ETFs. The
extra phones that piggy back off the primary need new contracts as well.

Verizon doesn't publicize that "new every two" only applies to the
primary phone. A change just to the primary would be far less hostile to
the customer.

If I changed, I could save $10/month and go from 1000 to 700 minutes.
But NO WAY will I contract the extra phones and risk $175 each is ETFs.

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

trippy

2006-09-17, 10:33 pm

In article < rbkrg2lud194mis9gleg
m2m2n86gu8ks9r@4ax.com>, gerry took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> [original post is likely clipped to save bandwidth]
> On Sun, 17 Sep 2006 15:36:09 -0500, trippy < silverbells@tacoshel
ls.com>
> wrote:
>
>
>
>
> No, the contracts allow them to change the plan's terms at any time. The
> customer just is relieved from early termination fees in such a
> situation.
>
> You seem to have missed the point of my original post completely.
>
> Change anything and ALL phones on my family plan need a new contract,
> not just the primary.

No. Changing service features on the plan doesn't extend the contract.
Changing the plan itself will. Redeeming New Every Two will.
Purchasing your own phone, won't. Voluntary suspension extends the
contract for the amount of time the phone was suspended, depending on
the reason. Some reasons don't. Most do.

> If I was exposed to a $175 early termination
> penalty, I might consider it, but they want be to promise $525 (three
> phones on one family plan) if I drop them.

You're cancelling 3 lines by dropping them. These lines aren't any
different than primary lines save for pricing. In addition, you aren't
saying it's wrong, you're haggling for price. Why is $525 more wrong
than $175?

> It is the extra phone
> contracts, piggy back on the main plan, no new equipment

It's 1 contract per line. What's unfair about that? Your contract just
happens to share minutes with two other lines, by arrangement and your
agreement.

> that really
> makes me feel like that Verizon is ruthless "hostage takers"

Verizon isn't the only cell company with early termination fees.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

Frankster

2006-09-17, 10:33 pm

> Contacting customer service via the web after my two calls just led to
> more bull shit.

This is completely false. Bull shit is ONE WORD! Bullshit!

-Frank

gerry

2006-09-18, 10:33 am

[original post is likely clipped to save bandwidth]
On Sun, 17 Sep 2006 20:23:23 -0600, "Frankster" <Frank@SPAM2TRASH.com>
wrote:

>
>This is completely false. Bull shit is ONE WORD! Bullshit!
>
>-Frank
>

Crap, I messed up ;)

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

E Brown

2006-09-18, 12:33 pm

On Sun, 17 Sep 2006 11:24:18 -0400, gerry <gerrrry__net@gogood.com>
wrote:
>
>When I tried (twice) this month, they refused without new contracts on
>all three phones. That exposes me to $575 in early termination fees with
>the new contracts!

This is irrational. You've been with Verizon since they were Bell
Atlantic, why are you worried about ETFs now? You seem happy with the
service, you weren't shopping around when your needs changed, and you
clearly had no plans to go anywhere. There's no real issue here, other
than maybe you should switch to decaf.
epbrown
--
"Everybody wants a normal life and a cool car;
most people will settle for the car." Chris Titus
2003 BMW 325i Black/Black, 2003 BMW Z4 Black/Black

iwantthisname@gmail.com

2006-09-18, 12:33 pm

Win Grant wrote:
> I quite agree with the original post: Verizon has created a dis-incentive
> for someone to sign up for a more expensive plan if it results in a contract
> extension, as it generally does. Of course sometimes the customer needs
> fewer minutes and wants to move to a less expensive plan with fewer minutes,
> and I can see why Verizon wants to discourage that, but for years we were
> not penalized with a contract extension for either type of change.
>
> Contracts and ETF's are all about keeping the customer through penalties if
> the customer wants to move to another carrier who might be offering better
> service or more competitive pricing. Too bad Verizon and the other carriers
> can't rely on their service and pricing to retain customers.
>
>
>
oH I agree as well. And they think we wont switch. I just switched
companies who deliever bottled water to my house. I am tired of
companies forgeting that giving considerations to current customers is
nice . There are a couple other companies I use that I am going to
switch on as well. And you really really find out about the company
you give to monthly when you quit on them. My old water place will
never get me back (though I also say never say never LOL)

Slope

2006-09-18, 10:33 pm

On Sun, 17 Sep 2006 11:24:18 -0400, gerry <gerrrry__net@gogood.com>
wrote:

>In several dealing with Verizon, I get the impression that their sole
>goal is to get you into a new contract, nothing else.
>
>I'll use a recent example:
>
>I am using far less minutes than my plan allows and desired to change
>the minutes paid for, not the plan (AC2) I have three phones in this
>family plan. In 2005 it was represented that you could change minutes
>within the same plan without new contracts. In fact I changed minutes
>that way once in 2005. (Such plan changes were not in the actual
>contract which doesn't discuss many things)
>
>Until January 2006, this was not an issue, just have it done on your
>billing date to avoid the customer hostile pro-rating of monthly air
>time.
>
>When I tried (twice) this month, they refused without new contracts on
>all three phones. That exposes me to $575 in early termination fees with
>the new contracts!
>
>I need no new equipment, no effort on Verizon's part other than entering
>a the plan on the main phone, the additional phones are "piggy back"
>already.
>
>Contacting customer service via the web after my two calls just led to
>more bull shit. Statements as to "how great Verizon is" and how they
>care about value to the customer...
>
>Being a Verizon customer since it was Bell Atlantic, I can't understand
>why contract hostage taking is so important that they would prefer I
>finally shop around elsewhere. I have no reason to believe the industry
>doesn't behave this way, but it will make be seriously look around.
>
>Just as a recap, I don't need a new plan, don't need new equipment, just
>am paying for minutes I never use. Rather than accommodate this, Verizon
>wants to stick me with three new contracts, each with a $175 early
>termination fee.
>
>This experience will make me look around. I have no expectations that
>this isn't a cellular industry norm :(
>
>gerry

Although my experience is a bit different, I agree with the comment of
hostage taking. I had my niece living with me for a while and I got
her a phone on my family plan. She was on it for a couple of years.
Last year I took the NE2 and extended the contract. This year she
decides to go back to living with her parents (overseas). I tried to
drop her phone and Verizon won't do it. I called customer service and
they want me to get something that proves she lives overseas. Like
what? She's 17 years old, doesn't drive, doesn't own a house or pay
rent, doesn't pay for utilities, WTF? And they want to stick me with
the $175 termination fee.

Next year Verizon is gone. Hell, they don't even have the coolest
phones or the best service, anymore.

Yep, I'm mad...

gerry

2006-09-18, 10:33 pm

[original post is likely clipped to save bandwidth]
On Mon, 18 Sep 2006 16:57:42 GMT, E Brown <three1983s@att.net> wrote:

>On Sun, 17 Sep 2006 11:24:18 -0400, gerry <gerrrry__net@gogood.com>
>wrote:
>
> This is irrational. You've been with Verizon since they were Bell
>Atlantic, why are you worried about ETFs now? You seem happy with the
>service, you weren't shopping around when your needs changed, and you
>clearly had no plans to go anywhere. There's no real issue here, other
>than maybe you should switch to decaf.
> epbrown

Gee, maybe you should try READING! I was clear Verizon changed policies
in 2006 regarding changing minutes within a plan.

From my original post

"In 2005 it was represented that you could change minutes within the
same plan without new contracts. In fact I changed minutes that way once
in 2005."

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

gerry

2006-09-18, 10:33 pm

[original post is likely clipped to save bandwidth]
On Mon, 18 Sep 2006 19:34:11 -0400, Slope <slope7shit@excite.com> wrote:

>On Sun, 17 Sep 2006 11:24:18 -0400, gerry <gerrrry__net@gogood.com>
>wrote:
>
>
>Although my experience is a bit different, I agree with the comment of
>hostage taking. I had my niece living with me for a while and I got
>her a phone on my family plan. She was on it for a couple of years.
>Last year I took the NE2 and extended the contract. This year she
>decides to go back to living with her parents (overseas). I tried to
>drop her phone and Verizon won't do it. I called customer service and
>they want me to get something that proves she lives overseas. Like
>what? She's 17 years old, doesn't drive, doesn't own a house or pay
>rent, doesn't pay for utilities, WTF? And they want to stick me with
>the $175 termination fee.
>
>Next year Verizon is gone. Hell, they don't even have the coolest
>phones or the best service, anymore.
>
>Yep, I'm mad...

This was in the news a while ago, apparently Verizon either changed
their mind or chose not to tell customers.

http://tinyurl.com/p7ssh

Verizon Wireless finds soul, wants to prorate early termination fees

Posted Jun 29th 2006 9:23AM by Thomas Ricker
Filed under: Cellphones
We tend to give our wireless carriers a pretty tough time around here,
but not without just cause. Case in point: early exit fees. It's
semi-understandable to charge the $150 to $200 contract termination fee
when folks cancel near the beginning of their two-year contracts,
however, that's a bit steep if you cancel say, 18 to 23 3/4 months in.
Verizon Wireless, however, has gone on record with plans to prorate
early termination fees starting this fall. If so, they would be the
first major US carrier to lesson exit fees on departing customers the
closer they got to the end of their contract. That's certainly a nod in
the direction of consumer satisfaction and welcome news for us early
adoptin' nomads with an innate fear of committal. Sure, regulators must
still "review the details" but the FCC chairman, Kevin Martin, already
seems stoked by the benefit to customers in what "could signal a new
trend among wireless carriers." We'll just have to sit tight for now and
hope these dominos begin a rapid, and timely tumble.

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

gerry

2006-09-18, 10:33 pm

[original post is likely clipped to save bandwidth]
On Mon, 18 Sep 2006 19:34:11 -0400, Slope <slope7shit@excite.com> wrote:

>Although my experience is a bit different, I agree with the comment of
>hostage taking. I had my niece living with me for a while and I got
>her a phone on my family plan. She was on it for a couple of years.
>Last year I took the NE2 and extended the contract. This year she
>decides to go back to living with her parents (overseas). I tried to
>drop her phone and Verizon won't do it. I called customer service and
>they want me to get something that proves she lives overseas. Like
>what? She's 17 years old, doesn't drive, doesn't own a house or pay
>rent, doesn't pay for utilities, WTF? And they want to stick me with
>the $175 termination fee.
>
>Next year Verizon is gone. Hell, they don't even have the coolest
>phones or the best service, anymore.
>
>Yep, I'm mad...

Check this out, at least it has a Verizon persons name

http://tinyurl.com/gdym3

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

Larry

2006-09-18, 10:33 pm

gerry <gerrrry__net@gogood.com> wrote in
news:50cug2940s6sl22
hphaa27lnr7h244pfpd@
4ax.com:

> http://tinyurl.com/gdym3

These guys are selling Verizon and other carriers advertising space in
their newsrag. They will do nothing to cut their ad gonads off at the root
by saying something the company hasn't already approved. You can always
tell in bullshit statements like:

"Cell phone service providers also are working on improving the customer
experience, in addition to giving callers a reliable network, new equipment
and the ability to do more with their phone."

Yeah, since when? It's all about sales....ADVERTISING SALES in the media.
Any newspaper that would say "Smiley's Cellular and Tire's service just
SUCKS in Allentowne." The paper would be out of business in a month from
the backlash from all the advertisers!

There is no unbiased reporting, anywhere on the planet.

--
There's amazing intelligence in the Universe.
You can tell because none of them ever called Earth.

Quick

2006-09-18, 10:33 pm

Slope wrote:

> This year she decides to go back to living with her
> parents (overseas).
> I tried to drop her phone and Verizon won't do it. I
> called customer service and they want me to get something
> that proves she lives overseas. Like what? She's 17
> years old, doesn't drive, doesn't own a house or pay
> rent, doesn't pay for utilities, WTF? And they want to
> stick me with the $175 termination fee.

"I want to break my contract without ETF because
I'm moving to France."

"Did you say you're moving to France?"

"Yes."

"Oh, in that case we have no problem releasing you
from your contract. Please hold while I take care of that..."

-Quick

trippy

2006-09-19, 4:33 am

In article < 50cug2940s6sl22hphaa
27lnr7h244pfpd@4ax.com>, gerry took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> [original post is likely clipped to save bandwidth]
> On Mon, 18 Sep 2006 19:34:11 -0400, Slope <slope7shit@excite.com> wrote:
>
>
>
> Check this out, at least it has a Verizon persons name
>
> http://tinyurl.com/gdym3

You can download Denny Strigl's whole speech as a PDF file.

http://news.vzw.com/investor/events...2006-06-28.html

Pg 14 of 19.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

trippy

2006-09-19, 4:33 am

In article < 50cug2940s6sl22hphaa
27lnr7h244pfpd@4ax.com>, gerry took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> [original post is likely clipped to save bandwidth]
> On Mon, 18 Sep 2006 19:34:11 -0400, Slope <slope7shit@excite.com> wrote:
>
>
>
> Check this out, at least it has a Verizon persons name
>
> http://tinyurl.com/gdym3

Here's CEO Denny Strigl's speech where he says flat out it's going to
happen. (.pdf file download)

http://news.vzw.com/investor/events...2006-06-28.html

Oh, in addition to the ETF prorate, your replacement phone's going to
be capped at $50 once the manufacturer's warranty runs out. This is
going to be written into the Worry Free Guarantee.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "See You At The Show" -- Nickelback

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

trippy

2006-09-19, 4:33 am

In article < Xns9842CEA73E25Fnoon
ehomecom@208.49.80.253>, Larry took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> gerry <gerrrry__net@gogood.com> wrote in
> news:50cug2940s6sl22
hphaa27lnr7h244pfpd@
4ax.com:
>
>
> These guys are selling Verizon and other carriers advertising space in
> their newsrag. They will do nothing to cut their ad gonads off at the root
> by saying something the company hasn't already approved. You can always
> tell in bullshit statements like:
>
> "Cell phone service providers also are working on improving the customer
> experience, in addition to giving callers a reliable network, new equipment
> and the ability to do more with their phone."

Strigl actually said it.

http://news.vzw.com/investor/events...2006-06-28.html

>
> Yeah, since when? It's all about sales....ADVERTISING SALES in the media.
> Any newspaper that would say "Smiley's Cellular and Tire's service just
> SUCKS in Allentowne." The paper would be out of business in a month from
> the backlash from all the advertisers!
>
> There is no unbiased reporting, anywhere on the planet.
>
>

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "To Live And Die In L.A." -- Wang Chung

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

trippy

2006-09-19, 4:33 am

In article <vYGPg.2947$IA.1851@newssvr11.news.prodigy.com>, Quick took
the hamburger meat, threw it on the grill, and I said "Oh Wow"...

> Slope wrote:
>
>
> "I want to break my contract without ETF because
> I'm moving to France."
>
> "Did you say you're moving to France?"
>
> "Yes."
>
> "Oh, in that case we have no problem releasing you
> from your contract. Please hold while I take care of that..."

You are aware that Vodaphone is a partial owner of Verizon Wireless, a
cell phone company in their own right and based in Europe, right?

That one's not gonna work.

--
trippy
mhm31x9 Smeeter#29 WSD#30
sTaRShInE_mOOnBeAm aT HoTmAil dOt CoM

NP: "See You At The Show" -- Nickelback

"Now, technology's getting better all the time and that's fine,
but most of the time all you need is a stick of gum, a pocketknife,
and a smile."

-- Robert Redford "Spy Game"

Quick

2006-09-19, 4:33 am

trippy wrote:
> In article
> <vYGPg.2947$IA.1851@newssvr11.news.prodigy.com>, Quick
> took the hamburger meat, threw it on the grill, and I
> said "Oh Wow"...
>
>
> You are aware that Vodaphone is a partial owner of
> Verizon Wireless, a cell phone company in their own right
> and based in Europe, right?
>
> That one's not gonna work.

What!?!? You're suggesting they would transfer your contract
to Vodaphone? They are different companies...

I was being facetious. The OP thought it was BS that they
were asking for some evidence that his neice was actually
going to reside overseas.

-Quick

Larry

2006-09-19, 10:33 am

trippy < silverbells@tacoshel
ls.com> wrote in
news:MPG. 1f793888452f288d98a0
31@news.alt.net:

>
> Strigl actually said it.
>
>

He would. The top of large piles of corporate bureaucracies is so far
removed from his customers, so insulated from reality, he has no idea how
their service really is. It's not just VZW, it's all of them.

--
There's amazing intelligence in the Universe.
You can tell because none of them ever called Earth.

gerry

2006-09-19, 10:33 am

[original post is likely clipped to save bandwidth]
On Mon, 18 Sep 2006 23:58:00 -0500, trippy < silverbells@tacoshel
ls.com>
wrote:

>In article < 50cug2940s6sl22hphaa
27lnr7h244pfpd@4ax.com>, gerry took
>the hamburger meat, threw it on the grill, and I said "Oh Wow"...
>
>
>You can download Denny Strigl's whole speech as a PDF file.
>
>http://news.vzw.com/investor/events...2006-06-28.html
>
>Pg 14 of 19.

Too bad they haven't told reps. Of course it says "this fall"

AS expected, it has FINE PRINT

"We will do this for new and existing customers
who sign a new contract."

So to get early termination prorated you have to enter a new contract...

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

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