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| Kathleen: Thanks for the suggestions. Right on, we are all in the same
boat in one way or another.
I have tried versions of the terminal fix but not been successful to
date. I will give it a go again and post after. Not sure what you are
referring to when you state "ID3" (I'm not a programmer, so don't know
all the lingo - pretty good at working out problems, though!). Playlists
are resolved - BitPim is taking care of that for me, though things would
be a lot easier if I can resolve this duplicate file thing-y.
Tasa
Elector:
While Kathleen may have made a slight error in netiquette by not posting
the original issue message, at least she is trying to be helpful. What's
your problem? Get up on the wrong side of the bed?
Here's the original post. Contrary to your statement, it is not a "dead
issue". It is constantly being discussed at my particular Verizon
dealership as all the reps there have Macs! It has also been discussed
extensively on Mobiledia and HowardForums.
Tasa
Original message, dated 12/7/06:
Within the past two weeks I purchased an LG8500(Chocolate) and an LG8600
for use by me and my son. Both phones have problems with the mp3 file
transfer process from desktop to card to phone (it can be done, and we
are doing it, but you get duplicate files, one of which is not playable
and even freezes the phone).
I first tried to solve the problem by consulting the Mobiledia and
Howard LG forums, and discovered that other Mac users were having the
same problem; then I talked to the tech support at my VZW store. They
were totally stumped and referred me to VZW tech support, which I called
today. The first person I talked to didn't know how to fix the problem,
so I was referred to a higher level on the tech support chain. I was
then informed by that person that *none* of their tech people could help
as they were not trained to deal with Macs, and that I probably knew
more than they did. I asked when that happened, and was told that they
have not supported Macs for about a year. I was shocked and, to say the
least, not happy!
The tech rep then connected me with LG; a very snotty person informed me
that none of their phones are designed to work with Macs, and that my
only option was to return the phone(s) for a refund.
I expressed my dismay to this person and asked if they were no longer
interested in doing business with Mac users. She restated that they
didn't support Macs - this person really did not care. I pointed out the
obvious - that by not designing their new phones and software to be
compatible with Macs that they were, indeed,, telling Mac users they
don't care about our business. She couldn't have cared less.
I was so mad that I just thanked the VZW rep, who had stayed on the line
(and who was, by the way, very apologetic and as helpful as she could
be, given the circumstances) and hung up. I called VZW again to file a
formal complaint; the response was "well, you can return the phone."
When I asked what was going to happen to my complaint, I was told that
it would just be noted on my file, so I asked to speak to a supervisor,
who called me back in 10 minutes. I was once again told the same story -
that none of VZW's phones are meant to be used with Macs and that I
could just return the phone. I told her that none of the literature
stated it could not be used with Macs, none of the store personnel knew
that Macs were no longer supported, etc. etc., and that I believe this
is misleading if not false advertising, and that I intend to file
complaints with whichever federal agency it is appropriate (will do that
tomorrow).
Since my local store people had been so helpful I called the store and
got ahold of one of the tech people (who knows me by now!) and told him
about what had happened. He was floored and told me that most of the
people who work in the store are Mac users and will be very unhappy to
find about this. He is going to send emails to all store personnel
informing them about VZW's stated position.
I should note here that I have been using a Samsung SCHa960 for the past
year and have been having no difficulties transferring mp3's from my Mac
via the card reader; playback has been fine, too, and no duplicate lists
have been created. I wanted the Chocolate because I listen to both
recorded books and music, and wanted to be able to create playlists. I
don't want to buy an iPod, either! (too many things to carry) This
looked like a good solution. Hah!
I hope this will be a clarion call to all Mac users, in particular, to
raise what-for with VZW (LG); I think this should also be a cautionary
tale for all VZW users about the direction VZW is going.
I have been a faithful - and, for the most part - satisfied VZW
customers for over 15 years and have even convinced my extended family
to hook up woth VZW.
I don't yet know what I'm going to do with the phone. I've figured out
work-arounds for the problems, and on the 8600 we've figured out how to
delete the duplicate, non-playable files (can't seem to do it on the
Chocolate). I would switch to that from the Chocolate but the process
for moving songs onto the Playlists on the 8600 is very inefficient
compared to the Chocolate, which my 20-yr old son doesn't care about.
So, once again, buyer beware. I hope if enough people raise a ruckus it
will make VZW reconsider it's position. I still find that they have the
best reception everywhere I go (plus I have a new 2-yr contract).
Elector wrote:
> <kathleen.tully@gmail.com> wrote in message
> news:1169077644.764913.137350@m58g2000cwm.googlegroups.com...
>
>
> <snip>
>
> Who are you referring to. You snipped out the poster you are trying to
> condemn; yourself.
> Learn how to post before you spout off. This whole thread is and as been a
> dead issue.
>
> Elector
>
>
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