| Author |
Get a txt alert before you go over your minutes...
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| drock22 2007-02-21, 7:33 am |
| I am a employee at Verizon Wireless at one of the call center and just
came across a site created by a few Cornell University students. It
allows customers to download a program that resides in your system
tray and alerts you via txt or email that you are at a set amount of
minutes that you enter to let you know before you go over on your
minutes on your price plan. I have calls all the time asking me if
there is any way that we can alert them if they are about to go over
on their minutes and I hate just telling them to do #MIN all the time
on their cell phones because I wish there was another way, an easier
way. Now there seems to be a way with this program. I just downloaded
the program but I'm having issues with it logging in. Although we are
doing maintenance on our website (VZW.com) right now which may be the
problem. I am going to keep it installed and fool around with it for
the next couple of weeks because this program just came out on
February 14th of this year. So I know there are going to be some bugs
for a while until more people start using it and finding the problems
with it.
I just thought I'd get this out in the open because I think this is an
excelent program because so many calls into our call center involves
overages on minutes. I just don't know if this will help or hurt the
company. I know it could help our call volume therefore give us more
time to help customers out with other issues.
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| F. Edwin Felty 2007-02-21, 12:33 pm |
| Right...what's the URL.
Eddie, now in Loveland
"If man evolved from monkeys and apes, why do we still have monkeys and
apes?"
"drock22" <derekleeth@gmail.com> wrote in message
news:1172046787.667620.174520@l53g2000cwa.googlegroups.com...
>I am a employee at Verizon Wireless at one of the call center and just
> came across a site created by a few Cornell University students. It
> allows customers to download a program that resides in your system
> tray and alerts you via txt or email that you are at a set amount of
> minutes that you enter to let you know before you go over on your
> minutes on your price plan. I have calls all the time asking me if
> there is any way that we can alert them if they are about to go over
> on their minutes and I hate just telling them to do #MIN all the time
> on their cell phones because I wish there was another way, an easier
> way. Now there seems to be a way with this program. I just downloaded
> the program but I'm having issues with it logging in. Although we are
> doing maintenance on our website (VZW.com) right now which may be the
> problem. I am going to keep it installed and fool around with it for
> the next couple of weeks because this program just came out on
> February 14th of this year. So I know there are going to be some bugs
> for a while until more people start using it and finding the problems
> with it.
>
> I just thought I'd get this out in the open because I think this is an
> excelent program because so many calls into our call center involves
> overages on minutes. I just don't know if this will help or hurt the
> company. I know it could help our call volume therefore give us more
> time to help customers out with other issues.
>
| |
| Drumstick 2007-02-21, 10:33 pm |
| In article <1172046787.667620.174520@l53g2000cwa.googlegroups.com>,
derekleeth@gmail.com says...
> I am a employee at Verizon Wireless at one of the call center and just
> came across a site created by a few Cornell University students. It
> allows customers to download a program that resides in your system
> tray and alerts you via txt or email that you are at a set amount of
> minutes that you enter to let you know before you go over on your
> minutes on your price plan. I have calls all the time asking me if
> there is any way that we can alert them if they are about to go over
> on their minutes and I hate just telling them to do #MIN all the time
> on their cell phones because I wish there was another way, an easier
> way. Now there seems to be a way with this program. I just downloaded
> the program but I'm having issues with it logging in. Although we are
> doing maintenance on our website (VZW.com) right now which may be the
> problem. I am going to keep it installed and fool around with it for
> the next couple of weeks because this program just came out on
> February 14th of this year. So I know there are going to be some bugs
> for a while until more people start using it and finding the problems
> with it.
>
> I just thought I'd get this out in the open because I think this is an
> excelent program because so many calls into our call center involves
> overages on minutes. I just don't know if this will help or hurt the
> company. I know it could help our call volume therefore give us more
> time to help customers out with other issues.
>
>
So maybe this is a setup for yet another leech on cell customers?
http://www.dataguardsystems.com/pro...os-minuteguard-
minute-monitoring-cellularmanager.asp
If so, no thanks.
Drum--
| |
| F. Edwin Felty 2007-02-22, 3:33 pm |
|
"Drumstick" <no_thanks@you.com> wrote in message
news:MPG. 2046889f61dbb55d9897
35@newsgroups.bellsouth.net...
> In article <1172046787.667620.174520@l53g2000cwa.googlegroups.com>,
> derekleeth@gmail.com says...
> So maybe this is a setup for yet another leech on cell customers?
>
> http://www.dataguardsystems.com/pro...os-minuteguard-
> minute-monitoring-cellularmanager.asp
>
> If so, no thanks.
>
> Drum--
Hmmm...I see what you mean.
Eddie, now in Loveland
"If she says you are too good for her...believe her!!"
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