Verizon wireless - Was my (wife's) account scammed?

Author

Was my (wife's) account scammed?

finding z0

2007-08-20, 10:33 pm

Since there's not much traffic here, I expect not much info, but I'll
feel better, i think.

I'm an add'l user on my wifes plan and not the account holder. When I
tried to figure out what was going on with billing, they wouldn't talk
to me as I wasn't the account holder. It seems when the Verizon store
gave me a new phone to replace the one that died, they must have added
3 new services w/o the account holder's permission. Services I neither
asked for nor was informed of when I picked up the new phone (nice
phone too). For about 11 months, when my wife noticed the charges,
they've been billing an add'l $15 a month. She has auto pay and rarely
looks at the bill, her XXX't opens the mail. We spoke to a supervisor
on
the line who was willing to refund 3 months of charges, but insisted
the charges, as far as she could tell, were legit. I can only assume
the charges were added when got the new phone and signed the form.
I'm not authorized to change the account so whether i signed or not it
shouldn't matter. They agree with this assumption, but suggest someone
authorized the changes and would not budge. I called the Verizon store
where the transaction took place and a young woman,
inexperienced enough to realize she wasn't supposed to be as helpful
and forthcoming, said they had a copy of the contract and i could pick
it up at the store. I asked her if the store could handle it from
there and she said she'd speak to her supervisor and call me back. Not
yet. Is this type of thing common? Considering what I've read about
customer satisfaction and phone Co.'s I expect it is. Your experience?
Before this, I've had no issues with cell phone co.'s.

Todd Allcock

2007-08-20, 10:33 pm

At 20 Aug 2007 15:51:44 -0700 finding z0 wrote:
> I can only assume
> the charges were added when got the new phone and signed the form...

> ...Is this type of thing common? Considering what I've read about
> customer satisfaction and phone Co.'s I expect it is. Your
> experience?
> Before this, I've had no issues with cell phone co.'s.

Sounds like an honest mistake that has compounded because you didn't
catch it for eleven months!

No offense, but "assistants opening mail" and "autopay" are not
excuses for not looking at a bill. I suspect you'll get this
straightened out eventually, but may or may not get all eleven months
credited. I'd have your wife ask for all the phone numbers
associated with the account to see if you're getting someone else's
phone on your bill in error.

Good luck!

--

"I don't need my cell phone to play video games or take pictures
or double as a Walkie-Talkie; I just need it to work. Thanks for
all the bells and whistles, but I could communicate better with
ACTUAL bells and whistles." -Bill Maher 9/25/2003

finding z0

2007-08-21, 10:33 am

On Aug 20, 7:26 pm, Todd Allcock <eleccon...@AmericaOnLine.com> wrote:

> Sounds like an honest mistake that has compounded because you didn't
> catch it for eleven months!
>
> No offense, but "assistants opening mail" and "autopay" are not
> excuses for not looking at a bill. I suspect you'll get this
> straightened out eventually, but may or may not get all eleven months
> credited. I'd have your wife ask for all the phone numbers
> associated with the account to see if you're getting someone else's
> phone on your bill in error.
>
> Good luck!
The error was compounded by the fact that in the interim, my daughter,
another add'l user, dropped off the plan, so the bill was about the
same with her charges gone and the add'l charges added. Didn't ring
any bells to a very busy women who spends her days seeing patients,
putting out fires, and raising kids. Cheers

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