Verizon wireless - W385 - missed call reminder?

Author

W385 - missed call reminder?

zwerl1@yahoo.com

2007-09-15, 4:33 am

Can't find info on line. Help greatly appreciated. Current phone is
E815, and it REPEATEDLY beeps for missed calls. Not just for missed
txt or voicemails, but for missed calls when the caller says or does
nothing.

Anyone know if the W385 has the audible, repeating missed call
feature? Like I said - GREATLY appreciate help. Guy in store knew
nothing.

Larry

2007-09-15, 12:33 pm

zwerl1@yahoo.com wrote in news:1189822534.406219.47420
@k79g2000hse.googlegroups.com:

> Can't find info on line. Help greatly appreciated. Current phone is
> E815, and it REPEATEDLY beeps for missed calls. Not just for missed
> txt or voicemails, but for missed calls when the caller says or does
> nothing.
>
>

It does that for a reason. The data network sometimes works better than
the digital voice network, the reason I'm not sure why but it does.
Someone calls and hangs up after getting your voicemail because the
system couldn't (or wouldn't) ring your phone. So, the system sends out
a data message over the data system to the phone notifying you of the
missed call in the DEAD ZONE...handing you the caller ID so you can call
them back when you get in range of a tower. I think you can turn it off
by going to:
SETTINGS
NETWORK
CALL DROP TONE
select it and turn it to OFF.

if that doesn't work, turn off the SERVICE TONE right above that and see
if that stops it. This may stop notification of voicemail, though....??

Hope this works for you....

Larry
--

Dean

2007-09-15, 12:33 pm

I don't know the answer to your question, but if I am reading you correctly,
you are considering purchase of the W385, and you want to make sure it HAS
the reminder.

Good move. I am adamant about the "missed call beep" myself.

I like the W385, and I am coming up on upgrade time. I'd like to know too.

Dean

<zwerl1@yahoo.com> wrote in message
news:1189822534.406219.47420@k79g2000hse.googlegroups.com...
> Can't find info on line. Help greatly appreciated. Current phone is
> E815, and it REPEATEDLY beeps for missed calls. Not just for missed
> txt or voicemails, but for missed calls when the caller says or does
> nothing.
>
> Anyone know if the W385 has the audible, repeating missed call
> feature? Like I said - GREATLY appreciate help. Guy in store knew
> nothing.
>

zwerl1@yahoo.com

2007-09-16, 10:33 am

On Sep 15, 12:50 pm, "Dean" <dean...@yahoo.com> wrote:
> I don't know the answer to your question, but if I am reading you correct=
ly,
> you are considering purchase of the W385, and you want to make sure it HAS
> the reminder.
>
> Good move. I am adamant about the "missed call beep" myself.
>
> I like the W385, and I am coming up on upgrade time. I'd like to know too.
>
> Dean
>

Dean, I spent over 2 hours with a salesman yesterday looking at the
W385 (which I really, really like), the razr2, and every single other
phone in the store. Couldn't find a single one that had the repeating
missed call beep. Last night I wrote to Verizon, and asked them if
the phone could be set to repeatedly beep for missed calls, not just
missed txt and voicemail. I am fully aware that that the store
salesman, although friendly, seemingly intelligent, and working in a
big store that has every phone Verizon sells, might not know the
specifics of each phone. He even took me over to tech support and got
a guy that actually seemed pretty sharp. The techie told me that this
feature has only been offered in the past offered by Motorola, but has
not been seen on any phone for a while - VZW just plain discontinued
this feature. On the W385, the "alerts" menu give you the choice of
repeating a beep for missed txt, pictures, and voicemail - but "missed
calls" is not listed under that part of the menu. So I got the W385
phone number off the phone in the store, called it, and waited to see
if it would beep after a few minutes. I waited 5 min - no repeat beep
- and gave up. It did say "1 missed call" on the front display, but
there was no beep.

Now, I get this email from VZW today:

Dear Mr. (xxxxxx),

Good Morning. Thank you for contacting Verizon Wireless through our
website. My name is Mike, and I am happy to assist you regarding your
inquiry about phones with the call alert for missed calls.

I have checked the features on the Motorola W385 and it does have the
repetitive call alert for missed calls. Keep in mind that this feature
must be set up on the phone settings.

I am delighted to inform you that you are qualified to participate in
our New Every Two upgrade program for wireless number that ends with
(xxxx).

When participating in our New Every Two program, the purchase of your
upgraded equipment at a discounted rate is contingent upon an
additional two-year active customer agreement.

If you accept the two-year agreement, and maintain a monthly access of
$34.99 or higher, and change to one of our currently offered calling
plans, you will continue to be enrolled in the New Every Two program.
With New Every Two you will receive up to $100.00 off the promotional
price of a new handset every two years, based on your current price
plan.

Please keep in mind, if you accept the discount and cancel service for
any reason before fulfilling the terms of your customer agreement, you
will be charged a $175.00 Early Termination Fee, per line of
service.

You may view available equipment by clicking on the following link,
www.verizonwireless.com/products which will direct you to the
"Products" page of our website. The prices on our website reflect a
discount for a two-year Customer Agreement, and do not include
applicable sales tax and/or shipping cost.

Once you have decided on a wireless phone, you have several options to
process your New Every Two upgrade.

1. Login to "My Account" click on the "Equipment and Plans"
tab followed by the "Upgrade Phone" tab. Once at the "Upgrade Phone"
screen, please follow the five easy steps below:

=B7 Choose the wireless telephone number to upgrade.
=B7 Choose the new handset.
=B7 Choose accessories (if applicable).
=B7 Preview the order.
=B7 Checkout (enter shipping and payment information).
You may be unable to receive the New Every Two discount when upgrading
your equipment online, because eligibility for this program needs to
be manually reviewed by a representative.

2. You may also complete the upgrade process by visiting a
local Verizon Wireless store. We have noted your account stating your
eligibility. To obtain a list of stores in your area, please click on
the following link, www.verizonwireless.com/storelocator which will
direct you to the "Store Locator" page of our website.

3. We also offer the option of processing the upgrade for
you. Regular delivery time is five to seven business days and the
total charge will be billed to your credit card. Please contact
Customer Service at 800-922-0204 and provide the information below:

=B7 Selected wireless phone model
=B7 Any additional accessories you would like to
purchase
=B7 Whether you would like a one or two-year customer
agreement
=B7 Whether or not you would like to add Wireless Phone
Protection
=B7 Confirmation of the physical shipping address and
contact number

In addition, Wireless Phone Protection is offered at $5.99 per month.
Your wireless phone will be protected in case of loss, theft or damage
with a deductible of $50.00 per claim. You will have 15 days from the
date of purchase to add a warranty or insurance feature. For more
information, please refer to our website at www.verizonwireless.com or
call our Customer Service Department at 800-922-0204, or airtime free
from your wireless phone (*611).

I also wanted to take a moment to thank you for your exceptional
history of prompt payments. You are an important and valuable
customer, and your payment history is appreciated.

I also wanted to take a moment to thank you. You have been a loyal
customer since September 7th 1999, and that longevity is appreciated.
I hope we remain your favorite cellular provider for many years to
come.

We thank you for using Verizon Wireless products and services.

Thank you for allowing me the opportunity to assist you today. I hope
I have done that for you today. We appreciate your business and thank
you for using Verizon Wireless. Should you have additional questions
or feel your concerns are not resolved, please reply to this e-mail.

Sincerely,

Mike
Verizon Wireless
Customer Service

So - if Mike is right, the phone is a go. On the other hand, Mike,
like a lot of people at Verizon, might not be right! Well, I hope
that he is right, and then I'll be very happy. But even if his info
is wrong, I'm staying with VZW. Despite all that I detest about the
company, and that's a lot, they still have the best network - by a
mile.

Jeff

RBM

2007-09-16, 10:33 pm

Just got a W385 for my daughter. The battery would go down two bars in 24
hours, with virtually no use and nothing turned on like bluetooth. I brought
it back to the VW store and two techs said many have been coming back for
the same reason. They said the Krazr has similar problems, and recommended
we ditch it before the 30 day trial period ended

<zwerl1@yahoo.com> wrote in message
news:1189947905.087785.41160@r29g2000hsg.googlegroups.com...
On Sep 15, 12:50 pm, "Dean" <dean...@yahoo.com> wrote:
> I don't know the answer to your question, but if I am reading you
> correctly,
> you are considering purchase of the W385, and you want to make sure it HAS
> the reminder.
>
> Good move. I am adamant about the "missed call beep" myself.
>
> I like the W385, and I am coming up on upgrade time. I'd like to know too.
>
> Dean
>

Dean, I spent over 2 hours with a salesman yesterday looking at the
W385 (which I really, really like), the razr2, and every single other
phone in the store. Couldn't find a single one that had the repeating
missed call beep. Last night I wrote to Verizon, and asked them if
the phone could be set to repeatedly beep for missed calls, not just
missed txt and voicemail. I am fully aware that that the store
salesman, although friendly, seemingly intelligent, and working in a
big store that has every phone Verizon sells, might not know the
specifics of each phone. He even took me over to tech support and got
a guy that actually seemed pretty sharp. The techie told me that this
feature has only been offered in the past offered by Motorola, but has
not been seen on any phone for a while - VZW just plain discontinued
this feature. On the W385, the "alerts" menu give you the choice of
repeating a beep for missed txt, pictures, and voicemail - but "missed
calls" is not listed under that part of the menu. So I got the W385
phone number off the phone in the store, called it, and waited to see
if it would beep after a few minutes. I waited 5 min - no repeat beep
- and gave up. It did say "1 missed call" on the front display, but
there was no beep.

Now, I get this email from VZW today:

Dear Mr. (xxxxxx),

Good Morning. Thank you for contacting Verizon Wireless through our
website. My name is Mike, and I am happy to assist you regarding your
inquiry about phones with the call alert for missed calls.

I have checked the features on the Motorola W385 and it does have the
repetitive call alert for missed calls. Keep in mind that this feature
must be set up on the phone settings.

I am delighted to inform you that you are qualified to participate in
our New Every Two upgrade program for wireless number that ends with
(xxxx).

When participating in our New Every Two program, the purchase of your
upgraded equipment at a discounted rate is contingent upon an
additional two-year active customer agreement.

If you accept the two-year agreement, and maintain a monthly access of
$34.99 or higher, and change to one of our currently offered calling
plans, you will continue to be enrolled in the New Every Two program.
With New Every Two you will receive up to $100.00 off the promotional
price of a new handset every two years, based on your current price
plan.

Please keep in mind, if you accept the discount and cancel service for
any reason before fulfilling the terms of your customer agreement, you
will be charged a $175.00 Early Termination Fee, per line of
service.

You may view available equipment by clicking on the following link,
www.verizonwireless.com/products which will direct you to the
"Products" page of our website. The prices on our website reflect a
discount for a two-year Customer Agreement, and do not include
applicable sales tax and/or shipping cost.

Once you have decided on a wireless phone, you have several options to
process your New Every Two upgrade.

1. Login to "My Account" click on the "Equipment and Plans"
tab followed by the "Upgrade Phone" tab. Once at the "Upgrade Phone"
screen, please follow the five easy steps below:

· Choose the wireless telephone number to upgrade.
· Choose the new handset.
· Choose accessories (if applicable).
· Preview the order.
· Checkout (enter shipping and payment information).
You may be unable to receive the New Every Two discount when upgrading
your equipment online, because eligibility for this program needs to
be manually reviewed by a representative.

2. You may also complete the upgrade process by visiting a
local Verizon Wireless store. We have noted your account stating your
eligibility. To obtain a list of stores in your area, please click on
the following link, www.verizonwireless.com/storelocator which will
direct you to the "Store Locator" page of our website.

3. We also offer the option of processing the upgrade for
you. Regular delivery time is five to seven business days and the
total charge will be billed to your credit card. Please contact
Customer Service at 800-922-0204 and provide the information below:

· Selected wireless phone model
· Any additional accessories you would like to
purchase
· Whether you would like a one or two-year customer
agreement
· Whether or not you would like to add Wireless Phone
Protection
· Confirmation of the physical shipping address and
contact number

In addition, Wireless Phone Protection is offered at $5.99 per month.
Your wireless phone will be protected in case of loss, theft or damage
with a deductible of $50.00 per claim. You will have 15 days from the
date of purchase to add a warranty or insurance feature. For more
information, please refer to our website at www.verizonwireless.com or
call our Customer Service Department at 800-922-0204, or airtime free
from your wireless phone (*611).

I also wanted to take a moment to thank you for your exceptional
history of prompt payments. You are an important and valuable
customer, and your payment history is appreciated.

I also wanted to take a moment to thank you. You have been a loyal
customer since September 7th 1999, and that longevity is appreciated.
I hope we remain your favorite cellular provider for many years to
come.

We thank you for using Verizon Wireless products and services.

Thank you for allowing me the opportunity to assist you today. I hope
I have done that for you today. We appreciate your business and thank
you for using Verizon Wireless. Should you have additional questions
or feel your concerns are not resolved, please reply to this e-mail.

Sincerely,

Mike
Verizon Wireless
Customer Service

So - if Mike is right, the phone is a go. On the other hand, Mike,
like a lot of people at Verizon, might not be right! Well, I hope
that he is right, and then I'll be very happy. But even if his info
is wrong, I'm staying with VZW. Despite all that I detest about the
company, and that's a lot, they still have the best network - by a
mile.

Jeff

Nobody you want to meet....

2007-09-16, 10:33 pm

wow... i didnt know that.
"RBM" <rbm2(remove this)@optonline.net> wrote in message
news:GQkHi.49$nP7.6@newsfe12.lga...
> Just got a W385 for my daughter. The battery would go down two bars in 24
> hours, with virtually no use and nothing turned on like bluetooth. I
> brought it back to the VW store and two techs said many have been coming
> back for the same reason. They said the Krazr has similar problems, and
> recommended we ditch it before the 30 day trial period ended
>
>
> <zwerl1@yahoo.com> wrote in message
> news:1189947905.087785.41160@r29g2000hsg.googlegroups.com...
> On Sep 15, 12:50 pm, "Dean" <dean...@yahoo.com> wrote:
>
> Dean, I spent over 2 hours with a salesman yesterday looking at the
> W385 (which I really, really like), the razr2, and every single other
> phone in the store. Couldn't find a single one that had the repeating
> missed call beep. Last night I wrote to Verizon, and asked them if
> the phone could be set to repeatedly beep for missed calls, not just
> missed txt and voicemail. I am fully aware that that the store
> salesman, although friendly, seemingly intelligent, and working in a
> big store that has every phone Verizon sells, might not know the
> specifics of each phone. He even took me over to tech support and got
> a guy that actually seemed pretty sharp. The techie told me that this
> feature has only been offered in the past offered by Motorola, but has
> not been seen on any phone for a while - VZW just plain discontinued
> this feature. On the W385, the "alerts" menu give you the choice of
> repeating a beep for missed txt, pictures, and voicemail - but "missed
> calls" is not listed under that part of the menu. So I got the W385
> phone number off the phone in the store, called it, and waited to see
> if it would beep after a few minutes. I waited 5 min - no repeat beep
> - and gave up. It did say "1 missed call" on the front display, but
> there was no beep.
>
> Now, I get this email from VZW today:
>
> Dear Mr. (xxxxxx),
>
>
> Good Morning. Thank you for contacting Verizon Wireless through our
> website. My name is Mike, and I am happy to assist you regarding your
> inquiry about phones with the call alert for missed calls.
>
>
> I have checked the features on the Motorola W385 and it does have the
> repetitive call alert for missed calls. Keep in mind that this feature
> must be set up on the phone settings.
>
>
> I am delighted to inform you that you are qualified to participate in
> our New Every Two upgrade program for wireless number that ends with
> (xxxx).
>
> When participating in our New Every Two program, the purchase of your
> upgraded equipment at a discounted rate is contingent upon an
> additional two-year active customer agreement.
>
> If you accept the two-year agreement, and maintain a monthly access of
> $34.99 or higher, and change to one of our currently offered calling
> plans, you will continue to be enrolled in the New Every Two program.
> With New Every Two you will receive up to $100.00 off the promotional
> price of a new handset every two years, based on your current price
> plan.
>
> Please keep in mind, if you accept the discount and cancel service for
> any reason before fulfilling the terms of your customer agreement, you
> will be charged a $175.00 Early Termination Fee, per line of
> service.
>
> You may view available equipment by clicking on the following link,
> www.verizonwireless.com/products which will direct you to the
> "Products" page of our website. The prices on our website reflect a
> discount for a two-year Customer Agreement, and do not include
> applicable sales tax and/or shipping cost.
>
> Once you have decided on a wireless phone, you have several options to
> process your New Every Two upgrade.
>
> 1. Login to "My Account" click on the "Equipment and Plans"
> tab followed by the "Upgrade Phone" tab. Once at the "Upgrade Phone"
> screen, please follow the five easy steps below:
>
> · Choose the wireless telephone number to upgrade.
> · Choose the new handset.
> · Choose accessories (if applicable).
> · Preview the order.
> · Checkout (enter shipping and payment information).
> You may be unable to receive the New Every Two discount when upgrading
> your equipment online, because eligibility for this program needs to
> be manually reviewed by a representative.
>
> 2. You may also complete the upgrade process by visiting a
> local Verizon Wireless store. We have noted your account stating your
> eligibility. To obtain a list of stores in your area, please click on
> the following link, www.verizonwireless.com/storelocator which will
> direct you to the "Store Locator" page of our website.
>
> 3. We also offer the option of processing the upgrade for
> you. Regular delivery time is five to seven business days and the
> total charge will be billed to your credit card. Please contact
> Customer Service at 800-922-0204 and provide the information below:
>
> · Selected wireless phone model
> · Any additional accessories you would like to
> purchase
> · Whether you would like a one or two-year customer
> agreement
> · Whether or not you would like to add Wireless Phone
> Protection
> · Confirmation of the physical shipping address and
> contact number
>
> In addition, Wireless Phone Protection is offered at $5.99 per month.
> Your wireless phone will be protected in case of loss, theft or damage
> with a deductible of $50.00 per claim. You will have 15 days from the
> date of purchase to add a warranty or insurance feature. For more
> information, please refer to our website at www.verizonwireless.com or
> call our Customer Service Department at 800-922-0204, or airtime free
> from your wireless phone (*611).
>
>
> I also wanted to take a moment to thank you for your exceptional
> history of prompt payments. You are an important and valuable
> customer, and your payment history is appreciated.
>
>
> I also wanted to take a moment to thank you. You have been a loyal
> customer since September 7th 1999, and that longevity is appreciated.
> I hope we remain your favorite cellular provider for many years to
> come.
>
>
> We thank you for using Verizon Wireless products and services.
>
> Thank you for allowing me the opportunity to assist you today. I hope
> I have done that for you today. We appreciate your business and thank
> you for using Verizon Wireless. Should you have additional questions
> or feel your concerns are not resolved, please reply to this e-mail.
>
>
>
> Sincerely,
>
>
> Mike
> Verizon Wireless
> Customer Service
>
>
>
> So - if Mike is right, the phone is a go. On the other hand, Mike,
> like a lot of people at Verizon, might not be right! Well, I hope
> that he is right, and then I'll be very happy. But even if his info
> is wrong, I'm staying with VZW. Despite all that I detest about the
> company, and that's a lot, they still have the best network - by a
> mile.
>
> Jeff
>
>

zwerl1@yahoo.com

2007-09-18, 10:33 pm

Dean, I guess this answers the question once and for all:

On Sep 15, 12:50 pm, "Dean" <dean...@yahoo.com> wrote:[color=darkred
]
> I don't know the answer to your question, but if I am reading you correctly,
> you are considering purchase of the W385, and you want to make sure it HAS
> the reminder.
>
> Good move. I am adamant about the "missed call beep" myself.
>
> I like the W385, and I am coming up on upgrade time. I'd like to know too.
>
> Dean
>
> <zwe...@yahoo.com> wrote in message
>
> news:1189822534.406219.47420@k79g2000hse.googlegroups.com...
>
>

Dear Dr. XXXX,

Thank you for contacting Verizon Wireless through our website. I
apologize for the delay in responding to your inquiry. I regret to
hear you are experiencing some difficulties with locating the
repetitive miss call alert for the Motorola W385.

Dr. XXXX, I have contacted our Technical Support Department and was
advised that this feature is not available for this handset.

I apologize for any inconvenience this miscommunication may have
caused you.

We appreciate your loyalty to our wireless products and services, and
we are committed to resolving your concerns.

I hope that this information has been helpful, and that I have
addressed all of your concerns.

We appreciate your business and thank you for using Verizon Wireless
products and services. Should you have additional questions or
concerns, please reply to this e-mail.

Sincerely,

Gail
Verizon Wireless
Customer Service

Dean

2007-09-22, 12:33 pm

Thanks for the info.

Wonderful. I wonder nerdy little chimp in marketing decided this cost-free
feature wasn't important.

Actually, the answer just occurred to me. Keep an eye out for a new VZW
"feature". Imagine this; if you have a missed call, the SYSTEM will trigger
a signal to bring it to your attention. All for only $3.95 per month.

Sheeit.

I'm really starting to hope Alltel throws some money into the Northeast,
VZW is starting to wear me down. Unfortunately, no one around here comes
close to their coverage.

Dean

<zwerl1@yahoo.com> wrote in message
news:1190164907.434372.73590@d55g2000hsg.googlegroups.com...
> Dean, I guess this answers the question once and for all:
>
> On Sep 15, 12:50 pm, "Dean" <dean...@yahoo.com> wrote:
>
>
>
> Dear Dr. XXXX,
>
> Thank you for contacting Verizon Wireless through our website. I
> apologize for the delay in responding to your inquiry. I regret to
> hear you are experiencing some difficulties with locating the
> repetitive miss call alert for the Motorola W385.
>
>
> Dr. XXXX, I have contacted our Technical Support Department and was
> advised that this feature is not available for this handset.
>
>
> I apologize for any inconvenience this miscommunication may have
> caused you.
>
>
> We appreciate your loyalty to our wireless products and services, and
> we are committed to resolving your concerns.
>
>
> I hope that this information has been helpful, and that I have
> addressed all of your concerns.
>
>
> We appreciate your business and thank you for using Verizon Wireless
> products and services. Should you have additional questions or
> concerns, please reply to this e-mail.
>
>
> Sincerely,
>
>
> Gail
> Verizon Wireless
> Customer Service
>
>

LinkBot