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I've been having the same problems since I switched to I50sx from the
old "indestructable bricks" (i500 which worked flawlessly.) They tried
to troubleshoot but their final solution was to try a new phone. The
company I work for purchased the i710 and I was okay for a few months
and then the problems came up again. The amazing thing is the time at
which the problem seems to occur. I would be talking to a co-worker
via directconnect, let go of the button, not hear a reply for ten
seconds, and VIOLA! I am dead in water! No phone or direct connect.
A whole minute must be dedicated to resetting my phone. And here's the
good part: the other Nextels in the building still work, just not mine.
I gave up on the useless customer support and simply wait until I can
drop Nextel. For right now...the company pays and it's free for me.
chicagoradiospy Wrote:
quote:
> Hello everyone,
>
> I recently purchased (2) i710's and I'm having the same problem(s)
> with
> both units. I will try to explain as best as I can.
>
> On several occasions I have tried to make phone calls and I get a
> rapid busy signal type sound. The signal strength bars are all showing
> and there are no error messages displayed. I then try to Direct
> Connect
> someone and I get that loud tone and a "unavailable" message. If I
> call
> my Nextel from a "land-line" I get the "Please hold while the Nextel
> subscriber you are trying to reach is located". I then shut the unit
> off and turn it back on and everything is fine. I've had these units
> checked at my local Nextel Service Center 3 times so far! The first
> time they did a 'software upgrade". That solved the problem for about
> 2
> hours and it happened again. The second time they did something that
> sounded like an "antenna patch"? That lasted a whole 24 hours and then
> they acted up again. The 3RD TIME the said they would "swap out" the
> units for 2 new ones. OK fine. Guess what... yep, same problems again.
> Each time the tech wizards (LOL) there said there are no problems
> reported in my area (South Suburbs of Chicago). Customer service has
> been pretty much useless with helping my problem. I've been a "valued"
> customer as they put it for almost 4 years and spend close to $175
> bucks a month with these guys and all they can say is "We apologize
> for
> the problems you are having". UUUGGGHHH!!!!!
>
> Has anyone else had similar problems with these units? Please let me
> know. And Thanks for allowing me to blow off a little steam here.
--
Roget
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