| Author |
email support from Fido?
|
|
| Joseph 2005-08-13, 11:48 pm |
| Does Fido not answer questions when you go to the fido.ca web site? I
asked a question about 7 days ago and immediately got an
acknowledgement, but not a thing since. I'm wondering if they have
anyone at all working in Montréal! I tried to get hold of a real live
person at Fido last weekend and spent 3 hours on hold. Do they really
not give a crap about customers? Or is this the new regime under
Rogers?
- -
| |
| Someone Somewhere 2005-08-14, 2:48 am |
| On Sat, 13 Aug 2005 17:01:13 -0700, Joseph wrote:
> Does Fido not answer questions when you go to the fido.ca web site? I
> asked a question about 7 days ago and immediately got an
> acknowledgement, but not a thing since. I'm wondering if they have
> anyone at all working in Montréal! I tried to get hold of a real live
> person at Fido last weekend and spent 3 hours on hold. Do they really
> not give a crap about customers? Or is this the new regime under
> Rogers?
> - -
I fully agree, I called to cancel two accounts, and had to hold 1 1/2
hours on the phone - if I had the slightest regret, it was gone by the
time they answered
| |
| Super Dave 2005-08-14, 2:48 am |
| "Joseph" <JoeOfSeattle@yahoo.com> wrote in message
news:082tf1tf040pfl1
iv66st8rb63b1k0jq4s@
4ax.com...
> Does Fido not answer questions when you go to the fido.ca web site? I
> asked a question about 7 days ago and immediately got an
> acknowledgement, but not a thing since. I'm wondering if they have
> anyone at all working in Montréal! I tried to get hold of a real live
> person at Fido last weekend and spent 3 hours on hold. Do they really
> not give a crap about customers? Or is this the new regime under
> Rogers?
It's the new regime.......Fido/Rogers = crap :-(
| |
| Harry Eugene Ly 2005-08-14, 2:48 am |
| It must depend on when you are calling. I called them on Friday during
business hours and maybe waited 10 minutes on hold (on my cellphone) or
maybe they just answer people who call *611 or 611 faster than they answer
people who call using landline phones.
"Super Dave" <souperdave@canada.com> wrote in message
news:VuyLe.214024$s54.16765@pd7tw2no...
> "Joseph" <JoeOfSeattle@yahoo.com> wrote in message
> news:082tf1tf040pfl1
iv66st8rb63b1k0jq4s@
4ax.com...
>
> It's the new regime.......Fido/Rogers = crap :-(
>
>
|
|
|
|