Sprint PCS - want to cancel insurance but i have to remove vivion as well!!!

Author

want to cancel insurance but i have to remove vivion as well!!!

Daboo

2005-11-08, 5:48 pm

I have an insurance and equipment replacement on my phone which is
coasting me $5/month; i have this since i joined sprint 98 ( it was $2
by that time).
During the years i upgraded my plan and added vivion when it started
few years ago.
Now I called CS to cancel my insurance , but the rep told me that i
have to remove vision as well from my plan because it is " system
Issue"!!!

was she telling something in the contract that i missed or what?
Why I can not remove the insurance which preceeded the vision
package?

Bob Smith

2005-11-08, 5:48 pm

"Daboo" <daboo@wet.net> wrote in message
news:v9g1n15spuqgkv9
8lojr12ob3nuj8uv5lg@
4ax.com...
>I have an insurance and equipment replacement on my phone which is
> coasting me $5/month; i have this since i joined sprint 98 ( it was $2
> by that time).
> During the years i upgraded my plan and added vivion when it started
> few years ago.
> Now I called CS to cancel my insurance , but the rep told me that i
> have to remove vision as well from my plan because it is " system
> Issue"!!!
>
> was she telling something in the contract that i missed or what?
> Why I can not remove the insurance which preceeded the vision
> package?

Call back and speak to another rep. Vision and Insurance are unreleated
options ...

Bob

George G

2005-11-08, 11:48 pm

Yes, agree with Bob, call back and get an english speaking rep if possible.

"Daboo" <daboo@wet.net> wrote in message
news:v9g1n15spuqgkv9
8lojr12ob3nuj8uv5lg@
4ax.com...
>I have an insurance and equipment replacement on my phone which is
> coasting me $5/month; i have this since i joined sprint 98 ( it was $2
> by that time).
> During the years i upgraded my plan and added vivion when it started
> few years ago.
> Now I called CS to cancel my insurance , but the rep told me that i
> have to remove vision as well from my plan because it is " system
> Issue"!!!
>
> was she telling something in the contract that i missed or what?
> Why I can not remove the insurance which preceeded the vision
> package?

O/Siris

2005-11-09, 2:48 am

In article < v9g1n15spuqgkv98lojr
12ob3nuj8uv5lg@4ax.com>, daboo@wet.net=20
says...
> I have an insurance and equipment replacement on my phone which is
> coasting me $5/month; i have this since i joined sprint 98 ( it was $2
> by that time).
> During the years i upgraded my plan and added vivion when it started
> few years ago.
> Now I called CS to cancel my insurance , but the rep told me that i
> have to remove vision as well from my plan because it is " system
> Issue"!!!
>=20
> was she telling something in the contract that i missed or what?
> Why I can not remove the insurance which preceeded the vision
> package?
>=20

Wow, someone told you a doozy. As you've been told, that's not true. =20
It's a GROSS lie. Probably told by a rep that didn't even bother to=20
pull your account up.

--=20
R=D8=DF
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

Alan

2005-11-09, 11:48 pm

O/Siris wrote:

> Wow, someone told you a doozy. As you've been told, that's not true.
> It's a GROSS lie. Probably told by a rep that didn't even bother to
> pull your account up.
>

Probably because of an outage in Bombay.

O/Siris

2005-11-10, 2:48 am

In article <1131586588.036784.244080@g49g2000cwa.googlegroups.com>,=20
twobutnot2@comcast.net says...
> Probably because of an outage in Bombay.
>=20
>=20

*Possibly*, yes. "Probably", no.

--=20
R=D8=DF
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

LinkBot