Sprint PCS - Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top ca

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Re: Consumer Reports Ratings are Out----Verizon top carrier in 14 out of 20 cities, T-Mobile top ca

Thomas T. Veldhouse

2006-12-12, 10:33 am

In alt.cellular.sprintpcs veriunister@gmail.com wrote:
> should know you are making a difference in people's lives by giving
> them world-class telecom service.
>

Fix your management software to meet customer demands [one shouldn't have to
wait for the next billing period to review account details, including usage,
when a change, of any caliber is made]. I honestly believe that the software
used to manage the customer is the #1 cause of all Sprint PCS issues
concerning customer service and satisfaction. I think the best ratings from
customers come from customers that have not had to significantly engage with
customer service, at least, that has been my observation, a limitted sample I
admit.

--
Thomas T. Veldhouse
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