| Author |
Can't See Bill Or Pay Online
|
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| Dean-MN 2007-11-14, 12:33 pm |
| I received a text message from Sprint on Nov 6th informing me that Sprint's
billing system was being upgraded through the 8th and changes couldn't be
made to my account. I went to sprint.com on the 10th and found I needed to
update my user name and password. Today I want to pay my bill and find that
I can't see or pay online. I did a Google and found no reference to any
similar problems with Sprint's new Web site. I tried turning off the McAfee
firewall and using another computer with a different operating system but
still when I click the <Pay Now> button, I see "This feature is temporarily
unavailable. Please try again later." I was able to pay with *3 but would
like to see a bill.
Am I the only one seeing this problem? ... Dean
| |
| William Hershman 2007-11-14, 10:33 pm |
|
"Dean-MN" <Reply@to.group> wrote in message
news:8a2dnaIdxrj7oab
anZ2dnUVZ_u-unZ2d@comcast.com...
>I received a text message from Sprint on Nov 6th informing me that Sprint's
>billing system was being upgraded through the 8th and changes couldn't be
>made to my account. I went to sprint.com on the 10th and found I needed to
>update my user name and password. Today I want to pay my bill and find
>that I can't see or pay online. I did a Google and found no reference to
>any similar problems with Sprint's new Web site. I tried turning off the
>McAfee firewall and using another computer with a different operating
>system but still when I click the <Pay Now> button, I see "This feature is
>temporarily unavailable. Please try again later." I was able to pay with
>*3 but would like to see a bill.
>
> Am I the only one seeing this problem? ... Dean
I see it also. In my opinion, forcing customers to choose a new password
could present a hardship. It's arguable, but it may be reason to end a
contract without an etf.
| |
| Paul Miner 2007-11-14, 10:33 pm |
| On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
<bhershman@verizon.net> wrote:
>
>"Dean-MN" <Reply@to.group> wrote in message
> news:8a2dnaIdxrj7oab
anZ2dnUVZ_u-unZ2d@comcast.com...
>
>I see it also. In my opinion, forcing customers to choose a new password
>could present a hardship. It's arguable, but it may be reason to end a
>contract without an etf.
Just curious, on what grounds would it justify waiving the etf?
--
Paul Miner
| |
| let_it_ride 2007-11-14, 10:33 pm |
| LOL, Paul, are you kidding ? Since when do the posters here need any
grounds other than the ones that suit their personal agendas ?
"Paul Miner" <pminer@elrancho.invalid> wrote in message
news:qq4nj31f5ojc8n5
n3io1ct6vli3331384o@
4ax.com...
> On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
> <bhershman@verizon.net> wrote:
>
>
> Just curious, on what grounds would it justify waiving the etf?
>
> --
> Paul Miner
| |
| William Hershman 2007-11-14, 10:33 pm |
|
"Paul Miner" <pminer@elrancho.invalid> wrote in message
news:qq4nj31f5ojc8n5
n3io1ct6vli3331384o@
4ax.com...
> On Wed, 14 Nov 2007 22:28:13 GMT, "William Hershman"
> <bhershman@verizon.net> wrote:
>
>
> Just curious, on what grounds would it justify waiving the etf?
>
Denying a customer the access to his/her account as promised in the
contract.
| |
| Scott 2007-11-14, 10:33 pm |
| "William Hershman" <bhershman@verizon.net> wrote in
news:udN_i.14401$763.11714@trnddc07:
>
> "Paul Miner" <pminer@elrancho.invalid> wrote in message
> news:qq4nj31f5ojc8n5
n3io1ct6vli3331384o@
4ax.com...
>
>
> Denying a customer the access to his/her account as promised in the
> contract.
>
>
>
Except that what they are doing is in direct response to an FCC directive.
Not a company policy- your government at work.
| |
|
| "William Hershman" <bhershman@verizon.net> wrote:
> "Dean-MN" <Reply@to.group> wrote in message
> news:8a2dnaIdxrj7oab
anZ2dnUVZ_u-unZ2d@comcast.com...
>
> I see it also. In my opinion, forcing customers to choose a new password
> could present a hardship. It's arguable, but it may be reason to end a
> contract without an etf.
Same here, I just can't keep up with Sprint web page with either Passwrd
problem, or web code issue (?). Few weeks ago I tried to logon my account
but can't.
| |
| Jack Hamilton 2007-11-15, 4:33 am |
| Scott <how.do@you.do> wrote:
>"William Hershman" <bhershman@verizon.net> wrote in
>news:udN_i.14401$763.11714@trnddc07:
>
>Except that what they are doing is in direct response to an FCC directive.
>Not a company policy- your government at work.
The FCC order SPrint to force a password change?
| |
|
| Jack Hamilton <jfh@acm.org> wrote in
news:e9knj312eigukna
uac9mudbvtdjehnq18j@
4ax.com:
> Scott <how.do@you.do> wrote:
>
>
> The FCC order SPrint to force a password change?
>
>
Yep- as part of a security crackdown ordered for all telcommunications
companies. The 118 page decision is available on the FCC website and gives
very detailed information of the changes required. It even has the
arguments made by the telcos outlining the huge inconvenience this would
cause for users.
http://hraunfoss.fcc.gov/edocs_publ...FCC-07-22A1.pdf
| |
| Dean-MN 2007-11-15, 10:33 am |
| Very interesting. I had a feeling something was up when my Internet,
wireless and land line provider all changed the way I sign on. Logging on
to each Web site is now a bit more difficult but not as irritating as going
through TSA to get on an airplane. So how can Comcast and Embarq have
updated their security without the problems Sprint is having? ... Dean
>
> Yep- as part of a security crackdown ordered for all telcommunications
> companies. The 118 page decision is available on the FCC website and
> gives very detailed information of the changes required. It even has
> the arguments made by the telcos outlining the huge inconvenience
> this would cause for users.
>
> http://hraunfoss.fcc.gov/edocs_publ...FCC-07-22A1.pdf
| |
|
| Jack Hamilton <jfh@acm.org> wrote:
> Scott <how.do@you.do> wrote:
>
>
> The FCC order SPrint to force a password change?
I don't know about Sprint, but COX forces me to change the *main* ID & PW
which I had since COX took over @HOME.
BTW, they just require alphabet+numeric, and no longer accept "underscore"
which I had with the original PW
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