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Cellular forums Home > Archive > Sprint PCS > December 2007 > contacting Sprint
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| newman 2007-12-20, 10:33 pm |
| I need to contact Sprint about my latest bill and would prefer to do this by
email rather than phone.
I've heard mention of 'ecare', but I just cannot find the proper way to
send an email to get support when I access my account online. When I click
'Contact Us", it just says to send an email about Products and Services, but
in my case I would like to get my bill corrected.
How do get email support with Sprint??
I could of course use *2, but the last time I did this they told me they
would do something and it never happened.
Thanks
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| Seth Goodman 2007-12-21, 4:33 am |
| In article <2NEaj.17516$c82.8752@trnddc01> on Fri, 21 Dec 2007 01:37:02
GMT, newman wrote:
> I need to contact Sprint about my latest bill and would prefer to do this by
> email rather than phone.
>
> I've heard mention of 'ecare', but I just cannot find the proper way to
> send an email to get support when I access my account online. When I click
> 'Contact Us", it just says to send an email about Products and Services, but
> in my case I would like to get my bill corrected.
>
> How do get email support with Sprint??
Click on "Support", then under "Helpful Links" on the right, click on
"Email Customer Care >"
Direct URL:
http://search.sprint.com/inquiraapp/contact.jsp
--
Seth Goodman
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| TL Mitchell 2007-12-21, 4:33 am |
| "newman" <st74dummy@verizon.net> wrote in message
news:2NEaj.17516$c82.8752@trnddc01...
>I need to contact Sprint about my latest bill and would prefer to do this
>by
> email rather than phone.
>
> I've heard mention of 'ecare', but I just cannot find the proper way to
> send an email to get support when I access my account online. When I
> click
> 'Contact Us", it just says to send an email about Products and Services,
> but
> in my case I would like to get my bill corrected.
>
> How do get email support with Sprint??
Last reply I got the return addy was:
ecare@cc.sprintpcs.com
TL
| |
|
| On Fri, 21 Dec 2007 01:37:02 GMT, "newman" <st74dummy@verizon.net>
wrote:
>I need to contact Sprint about my latest bill and would prefer to do this by
>email rather than phone.
>
>I've heard mention of 'ecare', but I just cannot find the proper way to
>send an email to get support when I access my account online. When I click
>'Contact Us", it just says to send an email about Products and Services, but
>in my case I would like to get my bill corrected.
>
>How do get email support with Sprint??
>
>
>I could of course use *2, but the last time I did this they told me they
>would do something and it never happened.
>
>Thanks
>
ECare goes to India, where anything that's the least bit complicated,
they will send you some boilerplate telling you to call their 800
number.
| |
|
| or try calling Sprint Executive Services
817-215-3075
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| AZ Nomad 2007-12-21, 7:33 am |
| On Fri, 21 Dec 2007 01:37:02 GMT, newman <st74dummy@verizon.net> wrote:
>I need to contact Sprint about my latest bill and would prefer to do this by
>email rather than phone.
They were joking.
>I've heard mention of 'ecare', but I just cannot find the proper way to
>send an email to get support when I access my account online. When I click
>'Contact Us", it just says to send an email about Products and Services, but
>in my case I would like to get my bill corrected.
>How do get email support with Sprint??
Forget it. All you'll get that way are irrelevent form letters.
>I could of course use *2, but the last time I did this they told me they
>would do something and it never happened.
That is normal for sprint. It can take up to 5 attempts. On attempt 3,
you need to whine profusely and get a manager who will promise stuff and
not deliver. I've had good results at attempt 4 or 5.
| |
| newman 2007-12-21, 10:33 am |
| Thanks Seth.
I should have seen this.
Now if I can just describe my problem in 52 characters...
"Seth Goodman" <seth_news@yahoo.com> wrote in message
news:MPG. 21d51a4c7c6cb1609896
88@newsgroups.comcast.net...
In article <2NEaj.17516$c82.8752@trnddc01> on Fri, 21 Dec 2007 01:37:02
GMT, newman wrote:
> I need to contact Sprint about my latest bill and would prefer to do this
> by
> email rather than phone.
>
> I've heard mention of 'ecare', but I just cannot find the proper way to
> send an email to get support when I access my account online. When I
> click
> 'Contact Us", it just says to send an email about Products and Services,
> but
> in my case I would like to get my bill corrected.
>
> How do get email support with Sprint??
Click on "Support", then under "Helpful Links" on the right, click on
"Email Customer Care >"
Direct URL:
http://search.sprint.com/inquiraapp/contact.jsp
--
Seth Goodman
| |
| Seth Goodman 2007-12-21, 10:33 am |
| In article <cmQaj.4$6V3.0@trnddc08> on Fri, 21 Dec 2007 14:47:36 GMT,
newman wrote:
> Now if I can just describe my problem in 52 characters...
Don't even try - the response to that screen will just be a list of
FAQs, followed by a "Continue" button to *really* email e-care if the
FAQs didn't answer your "question". Sorry, I should have pointed that
out.
You're also better off using the web form than emailing direct, as the
SSL web form has a place for account PIN. If you email direct, you won't
want to send your account PIN unencrypted (at least I wouldn't). Without
the PIN, the need to validate your account will slow up their response.
My own personal experience with e-care has been good. They may take a
day or two to answer your query, but, overall, they seem to know what
they're doing. (Horror stories about *all* aspects of Sprint CS abound,
of course - YMMV.)
--
Seth Goodman
| |
| dafydd 2007-12-22, 7:33 am |
| If you are interested in emailing ecare directly, the address is as
follows:
ecare@cs.sprintpcs.com [ecare2@cs.sprintpcs.com and
ecare3@sprintpcs.com are also available]
What you will want to make sure that you include is the following
1] Account Holders Sprint PCS number
2] Account Holders Billing Address of Record.
3] Account Holders Email Address of Record.
4] A Extremely detailed desciption of the issue you are concerned
about, including PCS number the concern is on if it is different than
the Account Holders.
On Dec 20, 7:37=A0pm, "newman" <st74du...@verizon.net> wrote:
> I need to contact Sprint about my latest bill and would prefer to do this =
by
> email rather than phone.
>
> I've heard mention of =A0'ecare', but I just cannot find the proper way to=
> send an email to get support when I access my account online. =A0When I cl=
ick
> 'Contact Us", it just says to send an email about Products and Services, b=
ut
> in my case I would like to get my bill corrected.
>
> How do get email support with Sprint??
>
> I could of course use *2, but the last time I did this they told me they
> would do something and it never happened.
>
> Thanks
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