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Cellular forums Home > Archive > Sprint PCS > March 2008 > To all the Sprint naysayers
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To all the Sprint naysayers
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| Elmo P. Shagnasty 2008-02-27, 10:33 pm |
| http://forums.macresource.com/read/1/447394
I must say, the couple of times I've dealt with Sprint customer service,
it's been equally good.
Not sure where the rumors come from about horrendous customer service...
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| Steve Sobol 2008-02-27, 10:33 pm |
| On 2008-02-28, Elmo P. Shagnasty <elmop@nastydesigns.com> wrote:
> http://forums.macresource.com/read/1/447394
>
> I must say, the couple of times I've dealt with Sprint customer service,
> it's been equally good.
>
> Not sure where the rumors come from about horrendous customer service...
Oh, they weren't rumors. Plenty of people had crappy CS experiences, including
me post-merger. It's cool if they are finally cleaning up their act...
--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
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| burris 2008-02-29, 7:33 am |
| Steve Sobol wrote:
> On 2008-02-28, Elmo P. Shagnasty <elmop@nastydesigns.com> wrote:
>
> Oh, they weren't rumors. Plenty of people had crappy CS experiences, including
> me post-merger. It's cool if they are finally cleaning up their act...
>
>
Not to beat a dead horse, but I've been with Sprint for about 10 years
and have been quite satisfied with CS.
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| Steve Sobol 2008-02-29, 10:33 am |
| On 2008-02-29, burris <responder@comcast.net> wrote:
> Not to beat a dead horse, but I've been with Sprint for about 10 years
> and have been quite satisfied with CS.
So was I, before the merger.
--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
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| Thomas T. Veldhouse 2008-02-29, 10:33 am |
| Steve Sobol <sjsobol@justthe.net> wrote:
> On 2008-02-29, burris <responder@comcast.net> wrote:
>
>
> So was I, before the merger.
>
I was mostly happy with Sprint until I actually had to use customer service
for something other than their simple scripted scenario. Then the screws came
out and got me. I just renewed my second 2-year agreement with Verizon and
couldn't be happier about it.
--
Thomas T. Veldhouse
In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead
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| William H. Bowen 2008-03-01, 12:33 pm |
| Steve Sobol <sjsobol@JustThe.net> wrote:
>On 2008-02-28, Elmo P. Shagnasty <elmop@nastydesigns.com> wrote:
>
>Oh, they weren't rumors. Plenty of people had crappy CS experiences, including
>me post-merger. It's cool if they are finally cleaning up their act..
Steve,
They are getting better - far from perfect but a whole heck of a lot
better that say 6 months ago.
I had to deal with Sprint CS just yesterday. Needed to make a bunch
of mostly small changes to the business account (kill one phone, add
PAM to my 755P, etc.). Other than a problem with getting the setup on
my Palm 755P correct, everything else was taken care of with dispatch
AND correctly.
Regards,
Bill Bowen
Sacramento, CA
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| Steve Sobol 2008-03-02, 12:33 pm |
| On 2008-03-01, William H Bowen <wh_bowen@sbcglobal.net> wrote:
> Steve,
>
> They are getting better - far from perfect but a whole heck of a lot
> better that say 6 months ago.
That's good to know. CS was their Achilles heel when I left. I loved the
network and they had a good selection of phones and services.
--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol
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