Sprint PCS - Re: Retention and Sprint's new plan

Author

Re: Retention and Sprint's new plan

Jar-Jar Binks

2008-02-29, 10:33 pm

I was on Verizon/Airtouch for 10+ years and moved to Sprint about 2 years
ago because Verizon couldn't provide service to my new home in Laguna Niguel
California. Verizon actually sent a technician out to my home to do signal
testing. He concluded that the signal was unusable and for this reason,
Verizon terminated me and my wife as Verizon customers without having to pay
the ETF. I highly commend Verizon for this because they actually care about
providing good service to their customers. Kudos to Verizon. On the other
hand, Sprint provided almost full signal to my home and I made the switch to
Sprint. I have been very satisfied when using Sprint when traveling. If I am
in a remote rural area I can simply set my phone to "Roaming Only" mode and
I am using Verizon's network for free. Therefore I have the best of both
worlds because I am technically savvy and realize that I can do this. I can
even stand under a Sprint tower and make a call on Verizon if I like. Any
user can do this by setting their Sprint phone to "Roaming Only" mode from
the Roaming Menu. It is an options that is available on all Sprint "Digital
Only" phones. I hope that helps clarify this issue.

"Alan Marryat" < letsgohokies@hotmail
.com> wrote in message
news:zb%xj.166$6R.49@trnddc04...
> $100/month
>
> I haven't switched. And I have been on verizonwireless since it was
> nynex.
>
> "XS11E" <xs11e@mailinator.com> wrote in message
> news:Xns9A53952525E5
xs11emailinatorcom@8
5.214.90.236...
> .
>
>

Tom J

2008-02-29, 10:33 pm

Jar-Jar Binks wrote:
> I was on Verizon/Airtouch for 10+ years and moved to Sprint about 2
> years ago because Verizon couldn't provide service to my new home in
> Laguna Niguel California. Verizon actually sent a technician out to
> my home to do signal testing. He concluded that the signal was
> unusable and for this reason, Verizon terminated me and my wife as
> Verizon customers without having to pay the ETF. I highly commend
> Verizon for this because they actually care about providing good
> service to their customers. Kudos to Verizon. On the other hand,
> Sprint provided almost full signal to my home and I made the switch
> to Sprint. I have been very satisfied when using Sprint when
> traveling. If I am in a remote rural area I can simply set my phone
> to "Roaming Only" mode and I am using Verizon's network for free.
> Therefore I have the best of both worlds because I am technically
> savvy and realize that I can do this. I can even stand under a
> Sprint
> tower and make a call on Verizon if I like. Any user can do this by
> setting their Sprint phone to "Roaming Only" mode from the Roaming
> Menu. It is an options that is available on all Sprint "Digital
> Only"
> phones. I hope that helps clarify this issue.

You won't be so happy when Sprint gets behind on their usage of the
Verizon towers and Verizon cuts off access!! With Sprint's problems,
that could happen at any time.

Tom J

Bill T

2008-02-29, 10:33 pm

Jar-Jar Binks wrote:<<snip>>. If I am
> in a remote rural area I can simply set my phone to "Roaming Only" mode and
> I am using Verizon's network for free. Therefore I have the best of both
> worlds because I am technically savvy and realize that I can do this. I can
> even stand under a Sprint tower and make a call on Verizon if I like. Any
> user can do this by setting their Sprint phone to "Roaming Only" mode from
> the Roaming Menu. It is an options that is available on all Sprint "Digital
> Only" phones. I hope that helps clarify this issue.
>

I also really like this aspect of Sprint service. My new home is
one-bar territory on Sprint, with 90% dropped calls. Much better
conditions when I force the phone to "roaming" (=Verizon).

I guess I can just go with Verizon, but right now I actually have access
to both networks. Plus, unbeknownst to me Sprint renew a 2-yr contract
when I had to get my phone repaired last year (WTF?)

Does Verizon not provide free roaming?

Bill

Dennis Ferguson

2008-02-29, 10:33 pm

On 2008-03-01, Bill T <wctom1@pacbell.net> wrote:
> I also really like this aspect of Sprint service. My new home is
> one-bar territory on Sprint, with 90% dropped calls. Much better
> conditions when I force the phone to "roaming" (=Verizon).
>
> I guess I can just go with Verizon, but right now I actually have access
> to both networks. Plus, unbeknownst to me Sprint renew a 2-yr contract
> when I had to get my phone repaired last year (WTF?)

I had a family plan with Sprint for 7 years and I don't think
I ever managed to get all phones off contract during that entire
time; they'd add a contract back for the stupidest of reasons.
At the end I fully expected to have to pay them to leave, but I
managed to get them to waive an ETF based on the sheer injustice
of whatever it was that caused that last contract extension.

I didn't mind their service, actually, but I'd have to think hard
about ever going back.

> Does Verizon not provide free roaming?

They do, but their phones don't let you force it and they're really
fussy about who they let you roam with (I can't find Sprint in their
PRL anywhere except the USVI, and they charge for that). They don't
have Sprint's restrictions on how much you roam, on the other hand,
so if all you have is roaming coverage you can feel free to use it.

Dennis Ferguson

Dutch

2008-02-29, 10:33 pm

While dumping the alt.cellular.verizon,alt.cellular.sprintpcs bit
bucket, I heard Dennis Ferguson say:

> On 2008-03-01, Bill T <wctom1@pacbell.net> wrote:
>
> I had a family plan with Sprint for 7 years and I don't think
> I ever managed to get all phones off contract during that entire
> time; they'd add a contract back for the stupidest of reasons.
> At the end I fully expected to have to pay them to leave, but I
> managed to get them to waive an ETF based on the sheer injustice
> of whatever it was that caused that last contract extension.
>
> I didn't mind their service, actually, but I'd have to think hard
> about ever going back.
>
>
> They do, but their phones don't let you force it and they're really
> fussy about who they let you roam with (I can't find Sprint in their
> PRL anywhere except the USVI, and they charge for that). They don't
> have Sprint's restrictions on how much you roam, on the other hand,
> so if all you have is roaming coverage you can feel free to use it.
>
> Dennis Ferguson

According to the Mountain Wireless listing of VZW's PRL #50989 released
Feb 15, there are 15 Sprint entries in various locations...

http://www.mountainwireless.com/prl/vz_50989.shtml

--
Dutch

Jar-Jar Binks

2008-03-01, 4:33 am

Verizon provides free roaming, but doesn't provide the ability to force
roaming at will like Sprint phones. Even if you have a Verizon signal that
is unusable, the phone will not roam and you are stuck with that unusable
signal.

"Bill T" <wctom1@pacbell.net> wrote in message
news:47c8c9b6$0$1979
9$9a6e19ea@news.newshosting.com...
> Jar-Jar Binks wrote:<<snip>>. If I am
>
> I also really like this aspect of Sprint service. My new home is one-bar
> territory on Sprint, with 90% dropped calls. Much better conditions when
> I force the phone to "roaming" (=Verizon).
>
> I guess I can just go with Verizon, but right now I actually have access
> to both networks. Plus, unbeknownst to me Sprint renew a 2-yr contract
> when I had to get my phone repaired last year (WTF?)
>
> Does Verizon not provide free roaming?
>
>
> Bill

Dennis Ferguson

2008-03-01, 4:33 am

On 2008-03-01, Dutch < buryit@blackholespam
.net> wrote:
> While dumping the alt.cellular.verizon,alt.cellular.sprintpcs bit
> bucket, I heard Dennis Ferguson say:
>
> According to the Mountain Wireless listing of VZW's PRL #50989 released
> Feb 15, there are 15 Sprint entries in various locations...
>
> http://www.mountainwireless.com/prl/vz_50989.shtml

You are right, of course, all I really remembered is that they didn't
roam on Sprint where I lived and somehow expanded that to everywhere.

Measured by the same count, there are 100 Verizon entries in the most
recent Sprint PRL. That's not quite and apples-to-apples comparison,
however, since there are 200 Verizon entries in Verizon's PRL and only
70 Sprint entries in Sprint's PRL, but at least the general idea is
clear. Verizon doesn't like to roam on Sprint near as much as Sprint
roams on Verizon.

Dennis Ferguson

Paul Miner

2008-03-01, 4:33 am

On Fri, 29 Feb 2008 18:39:02 -0800, "Jar-Jar Binks"
<jarjar@nospam.com> wrote:

>I was on Verizon/Airtouch for 10+ years and moved to Sprint about 2 years
>ago because Verizon couldn't provide service to my new home in Laguna Niguel
>California.
<snip>

Isn't it more like 4+ years if you count the 'mij' period? Your
Verizon experience is probably getting a bit long in the tooth.

--
Paul Miner

Dutch

2008-03-01, 7:33 am

While dumping the alt.cellular.verizon,alt.cellular.sprintpcs bit
bucket, I heard Dennis Ferguson say:

> On 2008-03-01, Dutch < buryit@blackholespam
.net> wrote:
>
> You are right, of course, all I really remembered is that they didn't
> roam on Sprint where I lived and somehow expanded that to everywhere.
>
> Measured by the same count, there are 100 Verizon entries in the most
> recent Sprint PRL. That's not quite and apples-to-apples comparison,
> however, since there are 200 Verizon entries in Verizon's PRL and only
> 70 Sprint entries in Sprint's PRL, but at least the general idea is
> clear. Verizon doesn't like to roam on Sprint near as much as Sprint
> roams on Verizon.
>
> Dennis Ferguson

I agree it is lopsided, Dennis. Just not quite as badly as you
indicated... :-)

--
Dutch

Thomas T. Veldhouse

2008-03-04, 10:33 am

In alt.cellular.sprintpcs Bill T <wctom1@pacbell.net> wrote:
> I guess I can just go with Verizon, but right now I actually have access
> to both networks. Plus, unbeknownst to me Sprint renew a 2-yr contract
> when I had to get my phone repaired last year (WTF?)
>
> Does Verizon not provide free roaming?
>

With the latest plans from Verizon, if you get signal, you coverage and you
don't pay additional for it [in the United States]. Things may change if you
mess with the phoen NAM or other such settings to force it over to a
competitors network, but most people will not ever have the need ;-)

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Jar-Jar Binks

2008-03-04, 10:33 am

> With the latest plans from Verizon, if you get signal, you coverage and
> you
> don't pay additional for it [in the United States]. Things may change if
> you
> mess with the phoen NAM or other such settings to force it over to a
> competitors network, but most people will not ever have the need ;-)
>
> --
> Thomas T. Veldhouse
>
> In the land of the dark the Ship of the Sun is driven by the Grateful
> Dead.
> -- Egyptian Book of the Dead

Verizon phones will roam if they cannot pick up a verizon signal. A Verizon
phone will lock onto a Verizon signal even if the signal is very weak and
unusable. With a Sprint Phone, you have the ability to force roaming on
Verizon. Also, if you have the "all you can eat" unlimited plan, there is no
cap on roaming. Both Verizon and Sprint have their advantages and
disadvantages and I can choose either network from a single phone. That
really rocks!

Dutch

2008-03-04, 10:33 am

While dumping the alt.cellular.verizon,alt.cellular.sprintpcs bit
bucket, I heard Jar-Jar Binks say:

>
> Verizon phones will roam if they cannot pick up a verizon signal. A Verizon
> phone will lock onto a Verizon signal even if the signal is very weak and
> unusable. With a Sprint Phone, you have the ability to force roaming on
> Verizon. Also, if you have the "all you can eat" unlimited plan, there is no
> cap on roaming. Both Verizon and Sprint have their advantages and
> disadvantages and I can choose either network from a single phone. That
> really rocks!

That's a little bit misleading, since you can only choose between
roaming, not roaming, or automatic. Sprint has roaming agreements with
Verizon, Alltel, US Cellular, and many other carriers, so which network
you roam on when you force it or automatically switch, is a function of
the PRL priority list and your location. Yes, most commonly it will be
Verizon, but not always. In their coverage area, Alltel generally has
the higher priority for instance.

--
Dutch

Bill T

2008-03-04, 3:33 pm

Thomas T. Veldhouse wrote:

> With the latest plans from Verizon, if you get signal, you coverage and you
> don't pay additional for it [in the United States]. Things may change if you
> mess with the phoen NAM or other such settings to force it over to a
> competitors network, but most people will not ever have the need ;-)
>
The reason I occasionally force roaming on my Sprint phone is that in
fringe coverage areas (like my house), the phone stays on Sprint until
the signal is almost non-existent. This causes poor reception and
frequent dropped calls. Forcing it to go to the stronger carrier
manually solves that problem.

Jar-Jar Binks

2008-03-04, 10:33 pm

Sprint also doesn't enforce the old 50 percent roaming rule anymore if
roaming is included in your plan. Sprint is certainly not for everyone,
however, it is not nearly as bad as many folks claim that it is. I know a
lot of quite technically savvy folks that like Sprint for a number of good
reasons and they have tried all of the cellular service providers. YMMV.

Jar-Jar

The Bob

2008-03-04, 10:33 pm

"Jar-Jar Binks" <jarjar@nospam.com> amazed us all with the following in
news:Gklzj.23331$y05.10604@newsfe22.lga:

> Sprint also doesn't enforce the old 50 percent roaming rule anymore if
> roaming is included in your plan.

You might want to check your sources on that, because I don't think that is
a true statement.

Jar-Jar Binks

2008-03-04, 10:33 pm

>
> You might want to check your sources on that, because I don't think that
> is
> a true statement.
>

That is a true statement and for the new $99 everything plan. I confirmed
this with the retentions department this morning.

Jar-Jar Binks

2008-03-04, 10:33 pm

Thomas T. Veldhouse

2008-03-05, 10:33 am

In alt.cellular.verizon Jar-Jar Binks <jarjar@nospam.com> wrote:
> Verizon phones will roam if they cannot pick up a verizon signal. A Verizon
> phone will lock onto a Verizon signal even if the signal is very weak and
> unusable. With a Sprint Phone, you have the ability to force roaming on
> Verizon. Also, if you have the "all you can eat" unlimited plan, there is no
> cap on roaming. Both Verizon and Sprint have their advantages and
> disadvantages and I can choose either network from a single phone. That
> really rocks!
>

Yes, I know all about it ... I used them for many years [and have posted here
for nearly as many]. One thing that Sprint does not have is customer service.
They won't have the opportunity to screw me again.

Either way, you CAN force your Sprint phone over to roaming [hopefully, you
don't have AMPS on that phone, or you will most likely go analog], but you had
better not forget to switch it back. Sprint has a rule about 50% used minutes
being in network. If you roam more than 50% of the time, you may lose the
privilege to roam at all [without cost]. I have posted about this elsewhere I
believe.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Thomas T. Veldhouse

2008-03-05, 10:33 am

In alt.cellular.verizon Bill T <wctom1@pacbell.net> wrote:
> The reason I occasionally force roaming on my Sprint phone is that in
> fringe coverage areas (like my house), the phone stays on Sprint until
> the signal is almost non-existent. This causes poor reception and
> frequent dropped calls. Forcing it to go to the stronger carrier
> manually solves that problem.
>

Sounds like a good reason to just use Verizon to me. Plus, you won't have
your contract extended over a minor contract change ... or get screwed out of
a new phone rebate because you had to do a warrantee swap [or any ESN change],
etc etc. Sprint, as far as technology goes, is fine. But that is where it
ends.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Thomas T. Veldhouse

2008-03-05, 10:33 am

In alt.cellular.verizon Jar-Jar Binks <jarjar@nospam.com> wrote:
> Sprint also doesn't enforce the old 50 percent roaming rule anymore if
> roaming is included in your plan. Sprint is certainly not for everyone,
> however, it is not nearly as bad as many folks claim that it is. I know a
> lot of quite technically savvy folks that like Sprint for a number of good
> reasons and they have tried all of the cellular service providers. YMMV.
>

They most certainly DO enforce the 50% rule. They just don't hassle you on
the first offense, but if you do it enough, you will hear from them. I
already posted about a guy I work with who got a call from them. He explained
that coverage at his employer is marginal on Sprint. They haven't hassled him
since [but he has been good about switching back to automatic or home when he
leaves].

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Jar-Jar Binks

2008-03-05, 10:33 am

>
> They most certainly DO enforce the 50% rule. They just don't hassle you
> on
> the first offense, but if you do it enough, you will hear from them. I
> already posted about a guy I work with who got a call from them. He
> explained
> that coverage at his employer is marginal on Sprint. They haven't hassled
> him
> since [but he has been good about switching back to automatic or home when
> he
> leaves].
>
> --
> Thomas T. Veldhouse

The roaming rule is NOT enforced on the all you can eat $99 plan that
includes everything. I was told this by the retentions department yesterday
morning. The unlimited plan is really "unlimited".

Bill T

2008-03-06, 4:33 am

Thomas T. Veldhouse wrote:
> In alt.cellular.verizon Bill T<wctom1@pacbell.net> wrote:
>
> Sounds like a good reason to just use Verizon to me. Plus, you won't have
> your contract extended over a minor contract change ... or get screwed out of
> a new phone rebate because you had to do a warrantee swap [or any ESN change],
> etc etc. Sprint, as far as technology goes, is fine. But that is where it
> ends.

Well, Sprint already got me on the contract extension. I had my phone
repaired last April. Unbeknownst to me at the time, they gave me a
2-year extension, and so I am stuck with them for another year.

DTC

2008-03-06, 4:33 am

Thomas T. Veldhouse wrote:
> Sounds like a good reason to just use Verizon to me. Plus, you won't have
> your contract extended over a minor contract change ... or get screwed out of
> a new phone rebate because you had to do a warrantee swap [or any ESN change],
> etc etc. Sprint, as far as technology goes, is fine. But that is where it
> ends.

My old Sprint contact (expired) is too old to reflect any new changes,
but I wonder if the current contracts it specifically deny you an
upgrade rebate if your phone was replaced under warranty or under their
insurance plan. Or if your contract is extended if the phone was
repalced under warranty or insurance.

I know my contract was extended when I changed phone numbers.

Jar-Jar Binks

2008-03-06, 4:33 am

> Well, Sprint already got me on the contract extension. I had my phone
> repaired last April. Unbeknownst to me at the time, they gave me a 2-year
> extension, and so I am stuck with them for another year.
>

It is good to know that you have the best.

Richard B. Gilbert

2008-03-06, 7:33 am

Bill T wrote:
> Thomas T. Veldhouse wrote:
>
>
>
> Well, Sprint already got me on the contract extension. I had my phone
> repaired last April. Unbeknownst to me at the time, they gave me a
> 2-year extension, and so I am stuck with them for another year.
>

How can they "just give" you a two year extension? You had to sign
something, at some point, agreeing to that! It may have been a
provision of your original contract.

The moral of this story is READ CAREFULLY BEFORE YOU SIGN!!!!!!

Thomas T. Veldhouse

2008-03-06, 7:33 am

In alt.cellular.sprintpcs Jar-Jar Binks <jarjar@nospam.com> wrote:
>
> The roaming rule is NOT enforced on the all you can eat $99 plan that
> includes everything. I was told this by the retentions department yesterday
> morning. The unlimited plan is really "unlimited".
>

I will believe that when I see that in writing from a reputable source or if I
see no complaints of people getting notice over the next year or so.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Thomas T. Veldhouse

2008-03-06, 7:33 am

In alt.cellular.sprintpcs Jar-Jar Binks <jarjar@nospam.com> wrote:
>
>
> It is good to know that you have the best.
>

The best? They extended his contract without his consent and that is the
best? And yes, they DO or HAVE done this. They did it to my Brother who
finally beat them at their game by asking for the recorded or written
acceptance and they couldn't offer it. They put "notes" on his account that
his contract doesn't expire when the computer says it does. Nice huh? They
couldn't even fix it in the software and had ot put a NOTE in the account. My
Brother continued to use them however, because he has a great legacy plan
(2000 minutes anytime, no N&W and Vision, not Power Vision) for $110 (I don't
know if this includes taxes or not). He has since bought a new phone and does
have a contract with them, but he is the only hold out among my friends and
family who has stayed with Sprint; the rest have gone to Verizon with a very
small subset who went to AT&T.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Thomas T. Veldhouse

2008-03-06, 7:33 am

In alt.cellular.sprintpcs Richard B. Gilbert <rgilbert88@comcast.net> wrote:
>
> How can they "just give" you a two year extension? You had to sign
> something, at some point, agreeing to that! It may have been a
> provision of your original contract.
>
> The moral of this story is READ CAREFULLY BEFORE YOU SIGN!!!!!!
>

They can set it in the system as easy as I am writing this message. However,
what they can't do easily is get the third party verification or your
signature ... so, if somebody has an unauthorized extension [which Sprint has
been historically known to do ... I believe the MN attorney general got
involved once], you just ask them for the signature or third party
verification and you will be all set if they can't supply it. Of course, this
might involve legal fees and temporary damage to your credit, but that is the
only way forward in such cases.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

Thomas T. Veldhouse

2008-03-06, 7:33 am

In alt.cellular.sprintpcs DTC <me@nothingtoseehere.zzx> wrote:
>
> My old Sprint contact (expired) is too old to reflect any new changes,
> but I wonder if the current contracts it specifically deny you an
> upgrade rebate if your phone was replaced under warranty or under their
> insurance plan. Or if your contract is extended if the phone was
> repalced under warranty or insurance.
>

If you have switch phones, for any reason, to an old or a new phone, then they
had to perform an ESN swap, as each phone has its own ESN. Their foolish
software engineers knew of no other way to determine when a customer is due a
new phone other than to use the date of the last ESN change, so that is what
they do. You are eligible for a $75 rebate one year after the last ESN change
and a $150 rebate two years after the last ESN change.

> I know my contract was extended when I changed phone numbers.

Sprint will extend your contract for sneezing too loudly near one of their
stores.

--
Thomas T. Veldhouse

In the land of the dark the Ship of the Sun is driven by the Grateful Dead.
-- Egyptian Book of the Dead

William H. Bowen

2008-03-06, 12:33 pm

"Thomas T. Veldhouse" <veldy71@gmail.com> wrote:

>
>
>Sprint will extend your contract for sneezing too loudly near one of their
>stores.

Thomas,

You sure are behind the times - Sprint has ELIMINATED the auto
contract extension (along with a number of other major changes made by
the new management). The only thing that will extend a contract is
adding a NEW line to a contract (and even that won't mess up upgrade
rights on existing numbers/phones on the same account).

BTW, for anyone within the last year or so with a multi-line
contract that has auto extension issues over an ESN swap or a phone
number change - if you XXXXX about it, Sprint WILL reverse it. They
did it for me on two lines on our account (I had swapped phone numbers
between 2 existing phones last April).

Regards,
Bill Bowen
Sacramento, CA

Bill T

2008-03-06, 10:33 pm

Richard B. Gilbert wrote:

>
> How can they "just give" you a two year extension? You had to sign
> something, at some point, agreeing to that! It may have been a provision
> of your original contract.
>
> The moral of this story is READ CAREFULLY BEFORE YOU SIGN!!!!!!

I didn't sign anything. I took a Samsung phone in for repair 4/07. I
did not have Sprint insurance, but the phone was still covered by
Samsung's warranty. I guess I could've find Samsung directly, but it
was easier to just take it into a Sprint store. IIRC, Sprint charged me
a small amount to be the middleman. A few months ago, I was checking
my online account for my contract expiration and saw that it was 4/09.
The obvious conclusion is that my phone repair triggered the extension,
since I had no other contact or request with Sprint.

I've been with Sprint for over 10 years, and have been pretty happy with
their plans and overall service. It is the chickenshit maneuvers such
as the contract renewel which will have me look long and hard for a new
carrier.

Bill T

Bill T

2008-03-06, 10:33 pm

Bill T wrote:

> I didn't sign anything. I took a Samsung phone in for repair 4/07. I did
> not have Sprint insurance, but the phone was still covered by Samsung's
> warranty. I guess I could've find Samsung directly, but it was easier to
> just take it into a Sprint store. IIRC, Sprint charged me a small amount
> to be the middleman. A few months ago, I was checking my online account
> for my contract expiration and saw that it was 4/09. The obvious
> conclusion is that my phone repair triggered the extension, since I had
> no other contact or request with Sprint.
>

The phone wasn't repairable, so Samsung sent me a new (refurbished)
phone. As another poster indicated, the new ESN would have triggered a
contract renewal.

Richard B. Gilbert

2008-03-06, 10:33 pm

Bill T wrote:
> Richard B. Gilbert wrote:
>
>
>
> I didn't sign anything. I took a Samsung phone in for repair 4/07. I
> did not have Sprint insurance, but the phone was still covered by
> Samsung's warranty. I guess I could've find Samsung directly, but it
> was easier to just take it into a Sprint store. IIRC, Sprint charged me
> a small amount to be the middleman. A few months ago, I was checking
> my online account for my contract expiration and saw that it was 4/09.
> The obvious conclusion is that my phone repair triggered the extension,
> since I had no other contact or request with Sprint.
>
> I've been with Sprint for over 10 years, and have been pretty happy with
> their plans and overall service. It is the chickenshit maneuvers such
> as the contract renewel which will have me look long and hard for a new
> carrier.
>
>
> Bill T
>
>
>
>
>

If you didn't sign anything and your original contract does not allow
unilateral extensions by Sprint, you should just be able to go back to
the Sprint store and ask how the hell your contract got extended without
your consent! Demand that they produce your signature on your written
agreement to this extension!

Richard B. Gilbert

2008-03-06, 10:33 pm

Bill T wrote:
> Bill T wrote:
>
>
> The phone wasn't repairable, so Samsung sent me a new (refurbished)
> phone. As another poster indicated, the new ESN would have triggered a
> contract renewal.
>

Does your original contract provide that replacement of a defective
phone under warranty will trigger a contract extension?

Maybe this is just a big flap about nothing but I would certainly be
concerned if my contract with VZW were being extended!!!! I have spent
MOST of my cell phoning life WITHOUT a contract and I like it that way!

Bill T

2008-03-06, 10:33 pm

Richard B. Gilbert wrote:

>
> Does your original contract provide that replacement of a defective
> phone under warranty will trigger a contract extension?
>

Oh XXXX, I don't know. I'm sure if I raise a fuss, Sprint will bend.
Right now, I am OK with muddling along with Sprint service.

> Maybe this is just a big flap about nothing but I would certainly be
> concerned if my contract with VZW were being extended!!!! I have spent
> MOST of my cell phoning life WITHOUT a contract and I like it that way!

Michael N. Paris

2008-03-07, 3:33 pm

> Maybe this is just a big flap about nothing but I would certainly be
> concerned if my contract with VZW were being extended!!!! I have spent
> MOST of my cell phoning life WITHOUT a contract and I like it that way!

VZW does.did the same thing, yes, I know this nonsense with them has been
changed. Only carrier that hasn't played extension games was AT&T and I
only know this for the base 4 years.

I don't care for CDMA (and this is a me thing, and not a flame) and I know
AT&T is far from perfect as well. But I hate the interface and feature
limitations on their stable of phones. This and price is one of the few
things which Sprint was better then VZW at.

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