Cellular forums Home > Archive > T-Mobile cellular service > May 2005 > Caller ID suppression - This is STRANGE









You are viewing an archived Text-only version of the thread. To view this thread in it's original format and/or if you want to reply to this thread please [click here]

 

Author Caller ID suppression - This is STRANGE
BruceR

2005-05-26, 6:55 am

1 week ago I called TMo and asked them to change the name sent with CID
to "Wireless Caller" instead of my name, as it was before the voicemail
system changed. I asked them to do this on both of my TMo numbers (one
is my wife's). They said OK and advised that it could take up to 72
hours to complete the change. Fair enough.
The next day, we both had to go through the voicemail setup process and
I assumed that the CID name was changed. Testing, I found that it
wasn't.
Called TMo and they said it was setup in their system to send "Wireless
Caller" and not my name and said to give it up to a week. I did and it
didn't so I just called again. This time, the rep again verified that
their system was set to send "Wireless Caller" and placed me on hold to
discuss it with her supervisor.
When she came back on the line she told me that they had to send an
email to SPRINT(!) to make the change. I asked why Sprint was involved
and she wasn't sure but that was what they had to do and to allow
another 72 hours. Neither of our numbers were ported from Sprint.
Anybody know what's up with the TMo Sprint relationship? Maybe they use
Sprint's long distance network or rent space on their switch?


Cyrus Afzali

2005-05-26, 10:55 pm

On Thu, 26 May 2005 04:49:32 GMT, "BruceR" <brNOSPAM@hawaii.com>
wrote:
quote:

>1 week ago I called TMo and asked them to change the name sent with CID
>to "Wireless Caller" instead of my name, as it was before the voicemail
>system changed. I asked them to do this on both of my TMo numbers (one
>is my wife's). They said OK and advised that it could take up to 72
>hours to complete the change. Fair enough.
> The next day, we both had to go through the voicemail setup process and
>I assumed that the CID name was changed. Testing, I found that it
>wasn't.
> Called TMo and they said it was setup in their system to send "Wireless
>Caller" and not my name and said to give it up to a week. I did and it
>didn't so I just called again. This time, the rep again verified that
>their system was set to send "Wireless Caller" and placed me on hold to
>discuss it with her supervisor.
> When she came back on the line she told me that they had to send an
>email to SPRINT(!) to make the change. I asked why Sprint was involved
>and she wasn't sure but that was what they had to do and to allow
>another 72 hours. Neither of our numbers were ported from Sprint.
>Anybody know what's up with the TMo Sprint relationship? Maybe they use
>Sprint's long distance network or rent space on their switch?
>

I would imagine Sprint completes the "back end" portion of the call,
once it leaves TM's wireless infrastructure and goes into the public
telephone system. Sprint does the same kind of work for most major
VoIP providers, including Road Runner's Digital Phone.
SirJaymes@gmail.com

2005-05-27, 6:55 am



BruceR wrote:
quote:

> 1 week ago I called TMo and asked them to change the name sent with CID
> to "Wireless Caller" instead of my name, as it was before the voicemail
> system changed. I asked them to do this on both of my TMo numbers (one
> is my wife's). They said OK and advised that it could take up to 72
> hours to complete the change. Fair enough.
> The next day, we both had to go through the voicemail setup process and
> I assumed that the CID name was changed. Testing, I found that it
> wasn't.
> Called TMo and they said it was setup in their system to send "Wireless
> Caller" and not my name and said to give it up to a week. I did and it
> didn't so I just called again. This time, the rep again verified that
> their system was set to send "Wireless Caller" and placed me on hold to
> discuss it with her supervisor.
> When she came back on the line she told me that they had to send an
> email to SPRINT(!) to make the change. I asked why Sprint was involved
> and she wasn't sure but that was what they had to do and to allow
> another 72 hours. Neither of our numbers were ported from Sprint.
> Anybody know what's up with the TMo Sprint relationship? Maybe they use
> Sprint's long distance network or rent space on their switch?


BruceR

2005-05-27, 6:55 am

Ahh! I suspected it was something like that. Still not working right but
it's only been 24 hours.

From:Cyrus Afzali
pnsmnyv@lnubb.pbz
quote:

> On Thu, 26 May 2005 04:49:32 GMT, "BruceR" <brNOSPAM@hawaii.com>
> wrote:
>
> I would imagine Sprint completes the "back end" portion of the call,
> once it leaves TM's wireless infrastructure and goes into the public
> telephone system. Sprint does the same kind of work for most major
> VoIP providers, including Road Runner's Digital Phone.



BruceR

2005-05-27, 6:55 am

Thank you for that detailed explanation. I didn't realize that the name
wasn't sent with the number. That might explain why they have to update
the info with a 3d party (Sprint). That might also mean that calls I
place to different cities or even different carriers would still receive
the name depending on what database they tap.

From:danny burstein
dannyb@panix.com
quote:

> In <3byle.34583$ya2.25707@tornado.socal.rr.com> "BruceR"
> <brNOSPAM@hawaii.com> writes:
>
>
> It's a bit more complicated than you've been led to believe.
>
> The _number_ in Caller ID is sent along with the "setup" of the phone
> call, so is available to the final central office (and to the
> receiving
> phone if CNID is unblocked) at the exact same time.
>
> However, the _name_ is NOT sent the same way. Rather, the receiving
> central office (or, more likely, some intermediate gateway, but let's
> not
> go there) gets the number and does a _reverse_ database lookup.
>
> Now the actual databse in use is, well, somewhere or another. If
> you're
> calling from inside a traditional wireline telco RBOC to another
> phone in
> the same company, they've got the billing/directory info in house and
> you
> get it accurately.
>
> On the other hand, if there's a long distance call involved to a
> different
> company, well all bets are off. The company receiving the call has to
> know
> where to do the database dip, _and_ that often is NOT the place the
> call
> came from.
>
> Why? two reasons:
>
> a) the originating company charges for the database dip. The
> receiving company doesn't want to pay, so they'll look for
> a secondary, and cheaper (and often less accurate) provider.
>
> NOTE that this is similar to the problem nowadays
> when you make a "directory assistance" call...
>
> b) maintaining that data base, and making it available
> for instant lookup, isn't that eay. So some places
> will hand it off to a third party.
>
> Oh, and for good measure, if there'e number portability involved
> and the riginating phone has moved from the company that used to
> "own" the prefix to another, there are plenty of headachess...
>
> --
> ____________________
____________________
_____________
> Knowledge may be power, but communications is the key
> dannyb@panix.com
> [to foil spammers, my address has been double rot-13 encoded]



Joseph

2005-05-27, 4:55 pm

On Fri, 27 May 2005 06:14:38 GMT, "BruceR" <brNOSPAM@hawaii.com>
wrote:
quote:

>That might also mean that calls I
>place to different cities or even different carriers would still receive
>the name depending on what database they tap.


A more likely scenario is that if you didn't receive the name
information you wouldn't receive any name information at all and would
just receive the number.

- - - - - - - - - - - - - - - - - - - - - - - - - -

LinkBot





Other Archives: Real Estate forum archive | Web Design archive | Software support archive | PC Hardware reviews archive | Medical topics archive

Copyright 2004 - 2008 cellphonetopics.com