T-Mobile cellular service - T-MobileWeb and WAP problems

Author

T-MobileWeb and WAP problems

David

2005-08-07, 11:48 pm

Okay, here's a good one for those who dislike T-Mobile's customer support.

I use an Ericsson T39 under a grandfathered plan, with WAP and full Internet
access. I recently combined 3 other phones on my account on T-Mobile's
Family Plan, wanting to keep my old phone and plan separate. The T-Mobile
CSR told me that my individual plan for the T39 would need to be billed
separately from the rest, but that I wouldn't lose access to any of my
services. Wrong.

I lost all data access -- WAP, e-mail, GPRS internet, all gone. The next
CSR told me T-Zones was replaced by T-MobileWeb and that the $2.99 charge I
had been paying was now $5.99. So they signed me up for that, which
restored my WAP access, EXCEPT for T-Zones. They also told me my internet
access (which I use for a digital pen via GPRS) would now cost me an
additional $29.99/mo.

Meantime, after talking to several CSRs and advancd tech support reps for a
total of more than 6 hours (yes, 6 hours), including 2 disconnects and
repeating my name, phone number and social security number at least 8
different times to everyone I was transferred to, I finally got my WAP and
GPRS provisioning restored.

However, I still cannot access the T-Zones WAP page. I can access every
other WAP page in my bookmarks. I can even access the T-Zones UK web page,
but I cannot connect to the USA T-Zones web page. The advanced wireless
data department at T-Mobile is at a loss to explain why. The error message
on my T39 says "There is something wrong with the page you tried to access.
Choose another link."

Anybody else have a problem like this? I would appreciate any thoughts
anyone has.

Thanks.

xxxxx

2005-08-08, 2:48 am

In article <qazJe.9701$sv.5057@trnddc08>,
"David" <n4wwl@NOSPAM.hotmail.com> wrote:

> Okay, here's a good one for those who dislike T-Mobile's customer support.
>
> I use an Ericsson T39 under a grandfathered plan, with WAP and full Internet
> access. I recently combined 3 other phones on my account on T-Mobile's
> Family Plan, wanting to keep my old phone and plan separate. The T-Mobile
> CSR told me that my individual plan for the T39 would need to be billed
> separately from the rest, but that I wouldn't lose access to any of my
> services. Wrong.
>
> I lost all data access -- WAP, e-mail, GPRS internet, all gone. The next
> CSR told me T-Zones was replaced by T-MobileWeb and that the $2.99 charge I
> had been paying was now $5.99. So they signed me up for that, which
> restored my WAP access, EXCEPT for T-Zones. They also told me my internet
> access (which I use for a digital pen via GPRS) would now cost me an
> additional $29.99/mo.
>
> Meantime, after talking to several CSRs and advancd tech support reps for a
> total of more than 6 hours (yes, 6 hours), including 2 disconnects and
> repeating my name, phone number and social security number at least 8
> different times to everyone I was transferred to, I finally got my WAP and
> GPRS provisioning restored.
>
> However, I still cannot access the T-Zones WAP page. I can access every
> other WAP page in my bookmarks. I can even access the T-Zones UK web page,
> but I cannot connect to the USA T-Zones web page. The advanced wireless
> data department at T-Mobile is at a loss to explain why. The error message
> on my T39 says "There is something wrong with the page you tried to access.
> Choose another link."
>
> Anybody else have a problem like this? I would appreciate any thoughts
> anyone has.
>
> Thanks.

using t39 with grandfathered talk n' text plan (incls voice plus 300
sms, 1mb data, 30 mms)

all attempts to access t-zones homepage fail with same "something is
wrong with the page" error message - able to wap numerous other sites,
though - don't know how long this has been a problem, because until
recently i hadn't tried to wap anything after setting up the data
account abt 1 1/2 yrs ago - i vaguely remember getting to a t-mobile wap
homepage back then, but i don't think it was called t-zones

i am able to receive text messages but am unable to reply for past month
or so - i had always been able to reply to sms im's from aolers - "you
can reply to this message" - now all attempts to reply fail

i am able to read t-zones e-mail and own pop account, but unable to
reply - no return address appears in headers, nor will clicking through
to reply menu option result in successful send

i am able to read and reply to e-mail through wap.yahoo.com

have sent configurations for wap and sms to phone several times
from t-mobile and from sonyericcson web sites, and have put settings
in manually

have not had a chance to get on the phone with a data specialist yet
and am not totally clear on t-zones vs t-mobile web vs t-mobile internet
vs older "data" plans - it would seem that as long as i haven't changed
my plan, functionality would be grandfathered, too, regardless of what
they're calling it - but who knows...

i'll post something if i find out more

cp

David

2005-08-08, 11:48 pm

Wow. Sorry about your problems, but glad to know I'm not alone. I did the
same thing, configured the T39 via the Ericsson support page and T-Mobile
sent me OTA configurations multiple times.

I think when they changed from T-Zones to T-MobileWeb something got messed
up with the T39's ability to access the page. I tried my SIM card in
another T-Mobile phone and it worked just fine, which leads me to believe
something in the T39 settings doesn't allow a connect to T-MobileWeb. Funny
that it connects to every other WAP page.

Hope you can get your problems resolved.

"xxxxx" <xxxxx@comcast.net> wrote in message
news:xxxxx-C60753. 23403207082005@comca
st.dca.giganews.com...
> In article <qazJe.9701$sv.5057@trnddc08>,
> "David" <n4wwl@NOSPAM.hotmail.com> wrote:
>
support.[color=darkred]
Internet[color=darkr
ed]
T- Mobile[color=darkred
]
next[color=darkred]
charge I[color=darkred]
internet[color=darkr
ed]
for a[color=darkred]
and[color=darkred]
page,[color=darkred]

message[color=darkre
d]
access.[color=darkred]
>
> using t39 with grandfathered talk n' text plan (incls voice plus 300
> sms, 1mb data, 30 mms)
>
> all attempts to access t-zones homepage fail with same "something is
> wrong with the page" error message - able to wap numerous other sites,
> though - don't know how long this has been a problem, because until
> recently i hadn't tried to wap anything after setting up the data
> account abt 1 1/2 yrs ago - i vaguely remember getting to a t-mobile wap
> homepage back then, but i don't think it was called t-zones
>
> i am able to receive text messages but am unable to reply for past month
> or so - i had always been able to reply to sms im's from aolers - "you
> can reply to this message" - now all attempts to reply fail
>
> i am able to read t-zones e-mail and own pop account, but unable to
> reply - no return address appears in headers, nor will clicking through
> to reply menu option result in successful send
>
> i am able to read and reply to e-mail through wap.yahoo.com
>
> have sent configurations for wap and sms to phone several times
> from t-mobile and from sonyericcson web sites, and have put settings
> in manually
>
> have not had a chance to get on the phone with a data specialist yet
> and am not totally clear on t-zones vs t-mobile web vs t-mobile internet
> vs older "data" plans - it would seem that as long as i haven't changed
> my plan, functionality would be grandfathered, too, regardless of what
> they're calling it - but who knows...
>
> i'll post something if i find out more
>
> cp

klugja@hotmail.com

2005-08-11, 5:48 am

This is what happens with our Sony-Ericsson T616. With our old r520M,
T-Zones works fine. With the T616 everything but the T-Mobile home
page works. I always assumed they don't have the right browser level
for the phone. I think T-Zones (USA) must work off of some
configuration held by T-Mobile, rather than querying the browser, which
is what I suspect most other sites do.

David

2005-08-15, 11:48 pm

Try it again. For some reason, it just started working on my T39, with a
new T-MobileWeb interface.

<klugja@hotmail.com> wrote in message
news:1123742249.037345.93250@g43g2000cwa.googlegroups.com...
> This is what happens with our Sony-Ericsson T616. With our old r520M,
> T-Zones works fine. With the T616 everything but the T-Mobile home
> page works. I always assumed they don't have the right browser level
> for the phone. I think T-Zones (USA) must work off of some
> configuration held by T-Mobile, rather than querying the browser, which
> is what I suspect most other sites do.
>

xxxxx

2005-08-16, 5:48 am

noticed t-mobileweb/t-zones homepage started loading
correctly on t39 a couple of days ago, too

status check revealed newly working url to be
wap.myvoicestream.com/#main

maybe the " #main " is what's making it work now?

not able to get into configured e-mail inbox ("...communication
error..."), but compose and send worked fine

cp

In article <RlaMe.5593$Al5.3878@trnddc04>,
"David" <n4wwl@NOSPAM.hotmail.com> wrote:

> Try it again. For some reason, it just started working on my T39, with a
> new T-MobileWeb interface.
>
> <klugja@hotmail.com> wrote in message
> news:1123742249.037345.93250@g43g2000cwa.googlegroups.com...
>
>

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