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Cellular forums Home > Archive > T-Mobile cellular service > February 2006 > Tmobile free cancellation period, all are eligible
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| Author |
Tmobile free cancellation period, all are eligible
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| Steevo@my-deja.com 2006-02-02, 5:48 pm |
| Because of the increase in the SMS charge in the insert in your
January bill, every Tmobile customer can cancel their contract without
penalty within 30 days of receipt. It is completely unnecessary to
have ever used SMS.
I just exercised that cancellation, I kept the Tmobile service with no
contract on a month to month basis.
It's a no brainer, there is no disadvantage at all. I have the same
billing, same service, same everything. I can however dump them at
any time.
From the email I received this morning:
>
>First of all, I would like to apologize for the late response.
>From your email it is my understanding that you would like to know the cancellation procedure of your contract so you may continue on a month to month basis.
>I know how this can be confusing and I will do my best to help you with your issue today!
>
>All customers will have 30 days from the receipt of their January bill (with insert) to terminate their contract without an Early Termination Fee (ETF). After that the contract is again legally binding for the remaining term, with the higher text messagi
ng rate from March 1. To have this done you may wither call Customer Care or email Web Correspondence.
| |
|
| The SMS change may be a big deal to some people, no big deal to others.
For those who opt-out and go monthly, T-Mo is free to bump fees and/or
change terms to their advantage, at will.
Steevo@my-deja.com wrote:
> Because of the increase in the SMS charge in the insert in your
> January bill, every Tmobile customer can cancel their contract without
> penalty within 30 days of receipt. It is completely unnecessary to
> have ever used SMS.
>
> I just exercised that cancellation, I kept the Tmobile service with no
> contract on a month to month basis.
>
> It's a no brainer, there is no disadvantage at all. I have the same
> billing, same service, same everything. I can however dump them at
> any time.
>
> From the email I received this morning:
>
>
>
ing rate from March 1. To have this done you may wither call Customer Care or email Web Correspondence.[color=darkred]
>
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| ^'^BatAttaK^'^ 2006-02-02, 5:48 pm |
| On Thu, 02 Feb 2006 14:19:06 -0500, RWM <RWM@RWMann.com> wrote:
>The SMS change may be a big deal to some people, no big deal to others.
> For those who opt-out and go monthly, T-Mo is free to bump fees and/or
>change terms to their advantage, at will.
You will also be held to whatever plan you are currently on now. When
any newer and better promotional plans come along you will be required
to renew your contract if you want them. Same thing with any handset
upgrades. Seems to me the leash just got shorter.
| |
| Steevo@my-deja.com 2006-02-04, 5:48 pm |
| On Thu, 02 Feb 2006 21:12:15 GMT, ^'^BatAttaK^'^ <nope@noway.com>
wrote:
>On Thu, 02 Feb 2006 14:19:06 -0500, RWM <RWM@RWMann.com> wrote:
>
Yeah, they just proved that by raising the SMS fees during my contract
period. Heh. FWIW I never use SMS.
[color=darkred]
>You will also be held to whatever plan you are currently on now. When
>any newer and better promotional plans come along you will be required
>to renew your contract if you want them. Same thing with any handset
>upgrades. Seems to me the leash just got shorter.
As always.
There is just no advantage at all being under contract to any cellular
carrier. You get nothing. They get everything.
They can still raise fees, and your only option is to leave, whereas
if it were a real contract they would be bound to provide those
services you had contracted for throughout the contract period.
I guess it's only one-sided.
| |
| Michael 2006-02-04, 11:48 pm |
|
"Steevo@my-deja.com" <steevo@my-deja.com> wrote in message
news:rd1au1p6q26vp55
9bm9ca1gpllak6m7e97@
4ax.com...
> There is just no advantage at all being under contract to any cellular
> carrier. You get nothing. They get everything.
>
> They can still raise fees, and your only option is to leave, whereas
> if it were a real contract they would be bound to provide those
> services you had contracted for throughout the contract period.
>
> I guess it's only one-sided.
I was on no contract for 3 years untill they opened up the 3-day weekend deal. I
jumped on it and they pulled the deal after only a few weeks BUT I got
mine..............Sometimes it works out.
SMS things a bummer I know for some but I don't use it 'cept once every couple
months.
| |
|
| Steevo@my-deja.com wrote:
> On Thu, 02 Feb 2006 21:12:15 GMT, ^'^BatAttaK^'^ <nope@noway.com>
> wrote:
>
> Yeah, they just proved that by raising the SMS fees during my contract
> period. Heh. FWIW I never use SMS.
>
> As always.
>
> There is just no advantage at all being under contract to any cellular
> carrier. You get nothing. They get everything.
>
> They can still raise fees, and your only option is to leave, whereas
> if it were a real contract they would be bound to provide those
> services you had contracted for throughout the contract period.
>
> I guess it's only one-sided.
Well you get the subsidized phone out of the deal. And if you cancel
your contract, you can leave with the phone if you wish.
When Verizon increased their SMS rates they didn't offer to let people
out of the contract. I canceled SMS after that, since I didn't want to
pay for incoming SPAM.
| |
|
| I knew this was fishy when I received the notice of increase in SMS
messaging from them in the mail a while back and I even brought it up to
them saying that effective immediately I am free to end my contract with
them since the increase is out of line -- we're talking a 100% increase
in that charge. They responded back and told me:
"At the time you initially install your account you are provided with
T-Mobiles
Terms and Conditions. In section 3 of this document it states that rates are
subject to change at any time. Being that this information is provided
you when
you initially install your account we would not be able to waive the
cancellation fee if you decide to cancel your account."
So how to I end this contract? I don't necessarily want to leave them ..
Not yet at least. I just want to keep my options open now that they've
pulled this crap. Plus the service in my area has gotten significantly
worse and doesn't work at my new job while co-workers with other cell
providers have no problems with their cell phones in the office.
Thanks for any help.
Steevo@my-deja.com wrote:
> Because of the increase in the SMS charge in the insert in your
> January bill, every Tmobile customer can cancel their contract without
> penalty within 30 days of receipt. It is completely unnecessary to
> have ever used SMS.
>
> I just exercised that cancellation, I kept the Tmobile service with no
> contract on a month to month basis.
>
> It's a no brainer, there is no disadvantage at all. I have the same
> billing, same service, same everything. I can however dump them at
> any time.
>
> From the email I received this morning:
>
>
>
ing rate from March 1. To have this done you may wither call Customer Care or email Web Correspondence.[color=darkred]
>
>
>
>
| |
|
| RWM wrote:
> The SMS change may be a big deal to some people, no big deal to others.
> For those who opt-out and go monthly, T-Mo is free to bump fees and/or
> change terms to their advantage, at will.
They just did that anyway though even though we were all on contracts
with them. Increasing the SMS charges by 100% was absolute bush-league!
| |
| Steevo@my-deja.com 2006-02-07, 5:48 pm |
| On Sun, 05 Feb 2006 23:45:35 -0500, Eddie <eg2@jf.com> wrote:
>I knew this was fishy when I received the notice of increase in SMS
>messaging from them in the mail a while back and I even brought it up to
>them saying that effective immediately I am free to end my contract with
>them since the increase is out of line -- we're talking a 100% increase
>in that charge.
They first responded with this on 2/2/06:
>First of all, I would like to apologize for the late response.
>From your email it is my understanding that you would like to know the cancellation procedure of your contract so you may continue on a month to month basis.
>I know how this can be confusing and I will do my best to help you with your issue today!
>
>All customers will have 30 days from the receipt of their January bill (with insert) to terminate their contract without an Early Termination Fee (ETF). After that the contract is again legally binding for the remaining term, with the higher text messagi
ng rate from March 1. To have this done you may wither call Customer Care or email Web Correspondence.
I responded to exercise the option discussed, to which on 2/6/06 they
said:
>
>Thank you for contacting T-Mobile regarding canceling the contract. I can understand your concern with this issue, and I can definitely help you today.
>
>According to Section 3 of the Terms & Conditions of Service, if T-Mobile changes your monthly recurring charges or the Terms & Conditions of Service, you may, within 14 days, cancel your account without the Early Termination Fee (ETF) (terminate the enti
re account, not just the contract); however, text messaging charges fall under the bottom part of section 3;
>
>EXCEPT TO THE EXTENT PROHIBITED BY LAW, CHARGES FOR PRODUCTS, SERVICES, OPTIONAL SERVICES, OR ANY OTHER CHARGES THAT ARE NOT INCLUDED IN YOUR MONTHLY RECURRING ACCESS RATE PLAN (SUCH AS DIRECTORY ASSISTANCE, ROAMING, DOWNLOADS AND THIRD-PARTY CONTENT) AR
E SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND IF YOU CONTINUE TO USE THOSE SERVICES, OR YOU OTHER¬WISE AGREE TO THE CHANGES, THEN YOU AGREE TO THE NEW CHARGES. VISIT OUR WEBSITE, RETAIL LOCATIONS, OR CALL CUSTOMER CARE FOR CURRENT CHARGES.
>
>So if you use text messaging at $0.10 per message, you have agreed to the charge rate change; if you do not agree, do not use that service.
>
>I apologize for the miscommunication with the previous representative; as your recurring charges did not change, and the contract did not change, you cannot cancel your account without the ETF. And the only remedy in the event of such a change would be t
o completely cancel your account, not just the contract.
>
>If you have any further questions, comments or concerns, please contact us by replying to this email, referencing case # 1007167 or by calling our customer care department at 1-800-937-8997 or by dialing 611 from your handset.
So it appears they have been having meetings in the office, and have
received training as to how to deal with this issue. On 2/2 they
admitted I could cancel, on 2/6 they are trying to get out of it.
Luckily I do all this sort of communication in writing. They try hard
to get you to do it on the phone! So there is no record.
Now, that snip of section three conveniently left out a line. After
the first sentence it said: "OR (B) MODIFY A MATERIAL TERM OF OR OUR
AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO
YOU"
I say doubling the SMS charge is material. Heh.
Now one thing, regardless of what the rep said about 30 days, the
contract says 14 days unless the "notice says otherwise".
FWIW, I received the notice in my bill on 2/2/06. I have at least 14
days. I could easily argue 30 based on the statement from the rep. As
a tmobile representative, they are a little stuck with that.
| |
| BruceR 2006-02-08, 2:48 am |
| Since there is no way to turn off receipt of SMS all they have to do is
send you one to make you a user at the new rate.
From:Steevo@my-deja.com
steevo@my-deja.com
> On Sun, 05 Feb 2006 23:45:35 -0500, Eddie <eg2@jf.com> wrote:
>
>
> They first responded with this on 2/2/06:
>
>
> I responded to exercise the option discussed, to which on 2/6/06 they
> said:
>
> So it appears they have been having meetings in the office, and have
> received training as to how to deal with this issue. On 2/2 they
> admitted I could cancel, on 2/6 they are trying to get out of it.
> Luckily I do all this sort of communication in writing. They try hard
> to get you to do it on the phone! So there is no record.
>
> Now, that snip of section three conveniently left out a line. After
> the first sentence it said: "OR (B) MODIFY A MATERIAL TERM OF OR OUR
> AGREEMENT WITH YOU AND THE MODIFICATION WOULD BE MATERIALLY ADVERSE TO
> YOU"
>
> I say doubling the SMS charge is material. Heh.
> Now one thing, regardless of what the rep said about 30 days, the
> contract says 14 days unless the "notice says otherwise".
>
> FWIW, I received the notice in my bill on 2/2/06. I have at least 14
> days. I could easily argue 30 based on the statement from the rep. As
> a tmobile representative, they are a little stuck with that.
| |
| E Jones 2006-02-11, 11:48 pm |
| And that differs from what actually happened, how?
- ESJ
"RWM" <RWM@RWMann.com> wrote in message
news:FYydnfHWIdWSxn_
eRVn-rQ@speakeasy.net...
> The SMS change may be a big deal to some people, no big deal to others.
> For those who opt-out and go monthly, T-Mo is free to bump fees and/or
> change terms to their advantage, at will.
>
| |
|
| OP did not indicate that fees or terms of basic service changed, which
they are free to do on an MTM deal.
E Jones wrote:[color=darkred
]
> And that differs from what actually happened, how?
>
> - ESJ
>
> "RWM" <RWM@RWMann.com> wrote in message
> news:FYydnfHWIdWSxn_
eRVn-rQ@speakeasy.net...
>
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