T-Mobile cellular service - T-Mobile harassing me

Author

T-Mobile harassing me

Eddie

2006-04-23, 5:48 am

I have an e-mail from T-Mobile in which it states they were allowing me
to end my contract and would waive the early termination fee if I chose
to do so (I won't get into the reasons why, but the fact of the matter
is I have in writing from them where they stated they were allowing me
to do so).

After receiving this permission, I went ahead and terminated my contract
with them and have since signed on with another carrier, but T-Mobile is
now billing me for the $200 early termination fee. I have responded
twice to them now with a detailed letter and a copy of the e-mail they
had sent me in which they stated they were allowing me to end the
contract without penalty (I responded via regular mail).

They're now sending me collection notices threatening to contact
collection agencies.

What are my options here other than paying the $200 to get them off my
back? They are clearly bullying me here and ignoring my letters to them
in which I provided copies of their statement two times now.

Thank you for any help with this matter.

BruceR

2006-04-23, 5:48 pm

Call the collection agency and notify them that the charge is disputed.
Tell them why and fax them the documentation. Be nice. The collection
agency is used to dealing with deadbeats so don't act like one. Simply
explain the situation and offer to send them your proof. Tell them that
you have been unable to reach anyone at TMo and ask them who their
contact is and if they will help you communicate with them to straighten
the matter out. The collection agency may surprise you and be helpful.
Failing success with that route, file a complaint with the attorney
general's office in your state with all the documentation. You can also
contact the BBB but they don't do much good.

> I have an e-mail from T-Mobile in which it states they were allowing
> me to end my contract and would waive the early termination fee if I
> chose to do so (I won't get into the reasons why, but the fact of the
> matter is I have in writing from them where they stated they were
> allowing me to do so).
>
> After receiving this permission, I went ahead and terminated my
> contract with them and have since signed on with another carrier, but
> T-Mobile is now billing me for the $200 early termination fee. I have
> responded twice to them now with a detailed letter and a copy of the
> e-mail they had sent me in which they stated they were allowing me to
> end the contract without penalty (I responded via regular mail).
>
> They're now sending me collection notices threatening to contact
> collection agencies.
>
> What are my options here other than paying the $200 to get them off my
> back? They are clearly bullying me here and ignoring my letters to
> them in which I provided copies of their statement two times now.
>
> Thank you for any help with this matter.

Scott

2006-04-23, 5:48 pm

"Eddie" <eg2@jf.com> wrote in message news:_XG2g.358$Y25.230@fe10.lga...
>I have an e-mail from T-Mobile in which it states they were allowing me to
>end my contract and would waive the early termination fee if I chose to do
>so (I won't get into the reasons why, but the fact of the matter is I have
>in writing from them where they stated they were allowing me to do so).
>
> After receiving this permission, I went ahead and terminated my contract
> with them and have since signed on with another carrier, but T-Mobile is
> now billing me for the $200 early termination fee. I have responded twice
> to them now with a detailed letter and a copy of the e-mail they had sent
> me in which they stated they were allowing me to end the contract without
> penalty (I responded via regular mail).
>
> They're now sending me collection notices threatening to contact
> collection agencies.
>
> What are my options here other than paying the $200 to get them off my
> back? They are clearly bullying me here and ignoring my letters to them in
> which I provided copies of their statement two times now.
>
> Thank you for any help with this matter.

Are you sure the actual email came from T-Mobile?

Eddie

2006-04-23, 5:48 pm

Scott wrote:

>
> Are you sure the actual email came from T-Mobile?
>

Of course. Funny thing is they seem to be pretending it doesn't exist
though because they're pointing to another statement they made to me via
e-mail right after I ported my number. In that statement, they
backtracked saying that they see that I ported my number out of T-Mobile
and that I would have to pay an ETF, however they'll make a special
exception this time that if I come back to us within 14 days, they'll
waive the early termination fee.

So basically it sounds like someone there screwed up by telling me I can
opt out of my contract and they're trying to punish me for their
screw-up. I'm already contracted now under another carrier, so going
back to T-Mobile is absolutely out of the question.

BruceR

2006-04-23, 5:48 pm

I'm sure the 2nd email you got was a form letter. In any case, they
can't change the deal once they offered you the out and you took it.
Call the attorney general's office in your state tomorrow morning..

> Scott wrote:
>
>
> Of course. Funny thing is they seem to be pretending it doesn't exist
> though because they're pointing to another statement they made to me
> via e-mail right after I ported my number. In that statement, they
> backtracked saying that they see that I ported my number out of
> T-Mobile and that I would have to pay an ETF, however they'll make a
> special exception this time that if I come back to us within 14 days,
> they'll waive the early termination fee.
>
> So basically it sounds like someone there screwed up by telling me I
> can opt out of my contract and they're trying to punish me for their
> screw-up. I'm already contracted now under another carrier, so going
> back to T-Mobile is absolutely out of the question.

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