GPS - TTGo 500 (ASN missing) The saga continues

Author

TTGo 500 (ASN missing) The saga continues

KevinX

2005-10-10, 5:48 pm

For anyone that may have been following my post (original 7th October
20:30).. Read on..

Maybe someone would like to conduct a little experiment??

Background..

ASN was working fine.
Cradle used to vibrate.
Cradle eventually broke.
Whilst waiting the delivery of another cradle, I mounted my TTG500 between
the windshield, and dash board, "held" in place by way of a Proporta
"sleeve" (a bit like a condom for your TomTom!! No pun intended. It offers
protection, and is antislip).
It was shortly after this that I found the ASN on my unit was no longer
working.
Posted to the group.
Reset the unit.
Put the ORIGINAL TT SD card in my unit (I normally use a.n.other SD card,
with all the data on)
Still no ASN, whilst driving througn tunnels.
Received the new cradle (BETTER construction, and design).
Put my TT500 into the cradle.
Made a journey. GPS was lost BUT ASN was once again displayed!! Eureka.
Changed the SD cards.
Drove into a multi storey car park (losing GPS) ASN was displayed.
So....
After all the "poncing around" it "appears" that ASN was NOT displayed
whilst the unit was NOT mounted in the cradle (how odd) Could be a STRANGE
co-incidence, but the chances of that are ??????-1
Anyone want to try this?
Remove your TTG500 from the cradle, and mount on the dash board. See if you
lose ASN.
I'd appreciate any feedback.
This is a weird one..

Cheers for all those that offered advice in my original posting, and I'd be
curious to know if anyone else could replicate the problem I had.

Thanks folks

Dave

2005-10-11, 5:48 pm

"KevinX" < kevinx@NOTTHISBITear
thling.net> wrote in message
news:dief5n$2v5$1@ne
wsg3.svr.pol.co.uk...
> For anyone that may have been following my post (original 7th October
> 20:30).. Read on..
>
> Maybe someone would like to conduct a little experiment??
>
> Background..
>
> ASN was working fine.
> Cradle used to vibrate.
> Cradle eventually broke.
> Whilst waiting the delivery of another cradle, I mounted my TTG500 between
> the windshield, and dash board, "held" in place by way of a Proporta
> "sleeve" (a bit like a condom for your TomTom!! No pun intended. It offers
> protection, and is antislip).
> It was shortly after this that I found the ASN on my unit was no longer
> working.
> Posted to the group.
> Reset the unit.
> Put the ORIGINAL TT SD card in my unit (I normally use a.n.other SD card,
> with all the data on)
> Still no ASN, whilst driving througn tunnels.
> Received the new cradle (BETTER construction, and design).
<snip>

My TTG500 screen mount snapped, was your faulty one the
clockwise/anticlockwise sucker version?? TomTom have replaced mine with
the older push/pull design, so have they had a lot of problems with the new
one?

Dave

Darren Griffin - PocketGPSWorld.Com

2005-10-11, 5:48 pm

Dave wrote:
> My TTG500 screen mount snapped, was your faulty one the
> clockwise/anticlockwise sucker version?? TomTom have replaced mine
> with the older push/pull design, so have they had a lot of problems
> with the new one?

They have.

--
Darren Griffin
PocketGPSWorld - www.PocketGPSWorld.com
The Premier GPS Resource for News, Reviews and Forums
Creators of the free UK Safety Camera POI

KevinX

2005-10-11, 5:48 pm

Dave,

My original cradle that I had, had a domed part on it, which would open and
close with a thumb screw (if this is the part you refer to. They replaced
this with a MUCH sturdier version.

"Dave" <dave25.nospam@bigfoot.com> wrote in message
news:1ab07$434b8c65$
c2abfc64$13795@news1
.tudelft.nl...
>
> "KevinX" < kevinx@NOTTHISBITear
thling.net> wrote in message
> news:dief5n$2v5$1@ne
wsg3.svr.pol.co.uk...
between[color=darkre
d]
offers[color=darkred
]
card,[color=darkred]

> <snip>
>
> My TTG500 screen mount snapped, was your faulty one the
> clockwise/anticlockwise sucker version?? TomTom have replaced mine with
> the older push/pull design, so have they had a lot of problems with the
new
> one?
>
> Dave
>
>

Hamie

2005-10-11, 5:48 pm

KevinX wrote:
> For anyone that may have been following my post (original 7th October
> 20:30).. Read on..
>
> Maybe someone would like to conduct a little experiment??
>

Love to...

> Put the ORIGINAL TT SD card in my unit (I normally use a.n.other SD card,
> with all the data on)
> Still no ASN, whilst driving througn tunnels.
> Received the new cradle (BETTER construction, and design).
> Put my TT500 into the cradle.
> Made a journey. GPS was lost BUT ASN was once again displayed!! Eureka.
> Changed the SD cards.
> Drove into a multi storey car park (losing GPS) ASN was displayed.
> So....
> After all the "poncing around" it "appears" that ASN was NOT displayed
> whilst the unit was NOT mounted in the cradle (how odd) Could be a STRANGE
> co-incidence, but the chances of that are ??????-1

Hmm... Really? That could exlain why mine isn't showing the ASN icon
(Not that I know what it looks like, because I have yet to see it). But
my unit doesn't detect the cradle... Even though it will use it (i.e.
phoning tells me I need to insert i the cradle, but the mic works).

I'm just wiating for my new cradle to arrive from TT now...

I've got a support call open now with TT. I'll ask hem about the cradle
bit... I guess it's possible they turn off ASN without the cradle
assuming it's bouncing around too much maybe...

> Anyone want to try this?
> Remove your TTG500 from the cradle, and mount on the dash board. See if you
> lose ASN.
> I'd appreciate any feedback.
> This is a weird one..
>
> Cheers for all those that offered advice in my original posting, and I'd be
> curious to know if anyone else could replicate the problem I had.
>
> Thanks folks
>
>
>
>
>

KevinX

2005-10-11, 5:48 pm

I'll be interested in your findings "H".

Having said that, when I spoke with "first line" tech support, they felt
that it "probably should work all the time, regardless of the cradle".

The circumstance of this, though, are too great to be a coincidence (I
feel).

Further tests, and help from others, would finalise my findings though.

Cheers

Kevin

"Hamie" < hamish@travellingkiw
i.com> wrote in message
news:434C076B. 7030204@travellingki
wi.com...[color=darkred]
> KevinX wrote:
>
> Love to...
>
card,[color=darkred]

STRANGE[color=darkre
d]
>
>
> Hmm... Really? That could exlain why mine isn't showing the ASN icon
> (Not that I know what it looks like, because I have yet to see it). But
> my unit doesn't detect the cradle... Even though it will use it (i.e.
> phoning tells me I need to insert i the cradle, but the mic works).
>
> I'm just wiating for my new cradle to arrive from TT now...
>
> I've got a support call open now with TT. I'll ask hem about the cradle
> bit... I guess it's possible they turn off ASN without the cradle
> assuming it's bouncing around too much maybe...
>
>
you[color=darkred]
be[color=darkred]

KevinX

2005-10-11, 5:48 pm

KevinX

2005-10-11, 5:48 pm

SORRY about the THREE postings.

Seemed my pc had a stutter.

Apologies..

"KevinX" < kevinx@NOTTHISBITear
thling.net> wrote in message
news:dih4jq$41m$1@ne
ws8.svr.pol.co.uk...
> I'll be interested in your findings "H".
>
> Having said that, when I spoke with "first line" tech support, they felt
> that it "probably should work all the time, regardless of the cradle".
>
> The circumstance of this, though, are too great to be a coincidence (I
> feel).
>
> Further tests, and help from others, would finalise my findings though.
>
> Cheers
>
> Kevin
>
> "Hamie" < hamish@travellingkiw
i.com> wrote in message
> news:434C076B. 7030204@travellingki
wi.com...
> card,
Eureka.[color=darkred]
> STRANGE
if[color=darkred]
> you
I'd[color=darkred]
> be
>
>
>
>
>

Dave

2005-10-12, 5:48 am

"KevinX" < kevinx@NOTTHISBITear
thling.net> wrote in message
news:dih0n2$3pq$1@ne
wsg4.svr.pol.co.uk...
> Dave,
>
> My original cradle that I had, had a domed part on it, which would open
and
> close with a thumb screw (if this is the part you refer to. They replaced
> this with a MUCH sturdier version.

On mine, the plastic part inside that pulls the sucker back just sheared
off, I think the August bank holiday heatwave was just too much for it to
handle!

I have to say I was very impressed with Tom Tom. I emailed them to ask
whether I should return via Dixons (and suffer from all the associated
Dixons incompetence), or whether Tom Tom could help me out direct. They
shipped a new mount from the Netherlands within 3 days.

Dave

KevinX

2005-10-12, 11:48 pm

08451 610009

But.... it sometimes takes a while to get through to a human, other than "We
are busy at the moment, please call back later".

Chase up your e-mails to them, via the web site??

"Peter Harris" <peterharris@doctors.org.uk> wrote in message
news:dijql3$p1$1@nwr
dmz02.dmz.ncs.ea.ibs-infra.bt.com...
>
>
> Do you mind telling me how you contected them? So far they have ignored
> all my support requests sent via their website
>
> Peter
>
>

Dave

2005-10-13, 5:48 pm

"Peter Harris" <peterharris@doctors.org.uk> wrote in message
news:dijql3$p1$1@nwr
dmz02.dmz.ncs.ea.ibs-infra.bt.com...
>
>
> Do you mind telling me how you contected them? So far they have ignored
> all my support requests sent via their website
>
> Peter
>
I went via
http://www.tomtom.com/support/solut...uage=1&FID=1157

and clicked on "contact us".

Peter Harris

2005-10-13, 5:48 pm

Thats what I did and got no response but I have now manged to phone them and
its all sorted out

Peter

"Dave" <dave25.nospam@bigfoot.com> wrote in message
news:99552$434e4461$
c2abfc64$4511@news2.tudelft.nl...
>
> "Peter Harris" <peterharris@doctors.org.uk> wrote in message
> news:dijql3$p1$1@nwr
dmz02.dmz.ncs.ea.ibs-infra.bt.com...
> I went via
> http://www.tomtom.com/support/solut...uage=1&FID=1157
>
> and clicked on "contact us".
>
>

Hamie

2005-10-20, 11:48 pm

Peter Harris wrote:
>
>
>
> Do you mind telling me how you contected them? So far they have ignored
> all my support requests sent via their website
>

Never?

They usually answer all my support queries within a few hours. I think a
day has been the most. And I've had about 15 questions posted (And a new
cradle, and an offer of a refurb unit, but I swapped out a new unit with
Amazon instead as the unit was only 3 weeks old).

H

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