GPS - Not happy with Garmin!

Author

Not happy with Garmin!

Gregg Oldberg

2007-01-23, 10:36 pm

I have a Garmin 2730 and every time the screen is exposed to direct
sunlight it gets condensation behind it. About 2/3 of the screen fogs up
making the unit unusable. Garmin tech support has told me as long as it
clears up within a few minutes after taking it out of the sun the
problem must not be too serious! I tend to agree if I only use the unit
indoors, but I explained to Garmin I seldom get lost indoors.

Another problem is the fact that it didn't come with the MapSource DVD,
despite the fact that Garmin's web site says it should have, and a call
to customer support verified that fact. I've been waiting nearly two
months for them to send me a DVD. They claim they're backordered.

I've read that Garmin has a very good tech and customer support group,
but I sure haven't seen evidence of it yet.

helena

2007-01-26, 10:33 pm

On Jan 23, 10:30 pm, Gregg Oldberg <gregg...@bellsouth.net> wrote:
> I have a Garmin 2730 and every time the screen is exposed to direct
> sunlight it gets condensation behind it. About 2/3 of the screen fogs up
> making the unit unusable. Garmin tech support has told me as long as it
> clears up within a few minutes after taking it out of the sun the
> problem must not be too serious! I tend to agree if I only use the unit
> indoors, but I explained to Garmin I seldom get lost indoors.
>
> Another problem is the fact that it didn't come with the MapSource DVD,
> despite the fact that Garmin's web site says it should have, and a call
> to customer support verified that fact. I've been waiting nearly two
> months for them to send me a DVD. They claim they're backordered.
>
> I've read that Garmin has a very good tech and customer support group,
> but I sure haven't seen evidence of it yet.

Go with TomTom. They have wonderful devices. I have a friend who has
a GO 910 and says it's amazing. They use Tele Atlas maps, which are
really reliable, and they have a really great web site and good
customer service.

sierra

2007-01-27, 4:33 am

Garmin was renowned for their support, however it appears that
increased competition instead of improving things has led to reductions
in staff and inventory so they can continue to compete on price. They
are now just another company in the consumer jungle.

Ted Lindgreen

2007-01-27, 7:33 am

In article <1169889970.385173.291520@j27g2000cwj.googlegroups.com>,
sierra <cfhughes@hotmail.com> wrote:
>Garmin was renowned for their support, however it appears that
>increased competition instead of improving things has led to reductions
>in staff and inventory so they can continue to compete on price. They
>are now just another company in the consumer jungle.

As a long term Garmin customer (10 years), I've regretfully seen
Garmin change from a company driven by skillful, technical people
with their main focus on customer satisfaction into one driven by
businesspeople (usually with share-options) with only one interest:
shareholder satisfaction.

Shareholders are typically not interested in things like customer
satisfaction and product development, in fact in all things that
do not lead to immediate revenue.

They want two things only:
- that the companies image is pumped up in the financial market
by focussing exlusively on the figures new shareholders
understand, like turnover, revenue, SGandA, etc.
- to know when to sell and to buy into an new interesting company,
sometimes set up by the very same technicians that were declared
obsolete by the old company when the businesspeople took over.

It is really a pity.

-- ted

2007-01-27, 10:33 am

techsupport@garmin.com

Send them an email with this thread.... I bet you get better support. I
still find them responsive when I send emails. The phone wait is really
bad so I don't use it. I have about 8 of their units between my cars,
boats, dingys etc.

Ted Lindgreen wrote:

> In article <1169889970.385173.291520@j27g2000cwj.googlegroups.com>,
> sierra <cfhughes@hotmail.com> wrote:
>
>
>
> As a long term Garmin customer (10 years), I've regretfully seen
> Garmin change from a company driven by skillful, technical people
> with their main focus on customer satisfaction into one driven by
> businesspeople (usually with share-options) with only one interest:
> shareholder satisfaction.
>
> Shareholders are typically not interested in things like customer
> satisfaction and product development, in fact in all things that
> do not lead to immediate revenue.
>
> They want two things only:
> - that the companies image is pumped up in the financial market
> by focussing exlusively on the figures new shareholders
> understand, like turnover, revenue, SGandA, etc.
> - to know when to sell and to buy into an new interesting company,
> sometimes set up by the very same technicians that were declared
> obsolete by the old company when the businesspeople took over.
>
> It is really a pity.
>
> -- ted

Per Henneberg Kristensen

2007-01-28, 4:33 am

Gregg Oldberg wrote:
> I have a Garmin 2730 and every time the screen is exposed to direct
> sunlight it gets condensation behind it. About 2/3 of the screen fogs
> up making the unit unusable. Garmin tech support has told me as long
> as it clears up within a few minutes after taking it out of the sun
> the problem must not be too serious! I tend to agree if I only use
> the unit indoors, but I explained to Garmin I seldom get lost indoors.
>
> Another problem is the fact that it didn't come with the MapSource
> DVD, despite the fact that Garmin's web site says it should have, and
> a call to customer support verified that fact. I've been waiting
> nearly two months for them to send me a DVD. They claim they're
> backordered.
> I've read that Garmin has a very good tech and customer support group,
> but I sure haven't seen evidence of it yet.

Garmin 2730 is supposed to be watertight until 1 meter in 30 minuttes
(afair). Yours won´t be that when it does as it does.

--
Per, Esbjerg

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