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Cellular forums Home > Archive > GPS > August 2007 > sad to be leaving Magellan, but...
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sad to be leaving Magellan, but...
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| David Millen 2007-07-19, 12:33 pm |
| My ancient Magellan 315 has served me well, but it was time for a
change. So I emailed Magellan asking them a simple product question
about one of the Explorists. I know there has been speculation about
Mag not bothering with GPS units any more, and after a week of no
reply, I've come to the conclusion the speculation must be correct.
Anyone who knows differently, please say something before I press the
button on a Garmin H purchase. Anyone considering a Magellan
purchase, please think...
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@mill
en.com
| |
| Tumbleweed 2007-07-20, 4:33 am |
|
"David Millen" < notdmillen@droptable
.com> wrote in message
news:513v93l9tfrfq7h
51kk0ic3cuktkvti4nf@
4ax.com...
> My ancient Magellan 315 has served me well, but it was time for a
> change. So I emailed Magellan asking them a simple product question
> about one of the Explorists. I know there has been speculation about
> Mag not bothering with GPS units any more, and after a week of no
> reply, I've come to the conclusion the speculation must be correct.
>
> Anyone who knows differently, please say something before I press the
> button on a Garmin H purchase. Anyone considering a Magellan
> purchase, please think...
LOL. If you you stopped buying products from companies that are tardy to
respond to email, you'd be down to a handful of companes within a few weeks.
--
Tumbleweed
email replies not necessary but to contact use;
tumbleweednews at hotmail dot com
| |
| David Millen 2007-07-20, 4:33 am |
| On Fri, 20 Jul 2007 06:11:05 +0100, "Tumbleweed"
< thisaccountneverread
@yahoo.com> wrote:
>
>"David Millen" < notdmillen@droptable
.com> wrote in message
> news:513v93l9tfrfq7h
51kk0ic3cuktkvti4nf@
4ax.com...
>
>LOL. If you you stopped buying products from companies that are tardy to
>respond to email, you'd be down to a handful of companes within a few weeks.
True, but most at least respond to sales enquiries - those that don't
tend not to be around for too long.
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@mill
en.com
| |
| Angus 2007-07-28, 12:33 pm |
| "David Millen" < notdmillen@droptable
.com> wrote in message
news:7gq0a3hj5dtqp6c
e800u202e2o4utacphc@
4ax.com...
> On Fri, 20 Jul 2007 06:11:05 +0100, "Tumbleweed"
> < thisaccountneverread
@yahoo.com> wrote:
>
>
> True, but most at least respond to sales enquiries - those that don't
> tend not to be around for too long.
> --
> All the best
> David Millen
> Xativa, Valencia
> www.fincacasablanca.com
> please reply in group
> if you have to email me, remove the obvious:
> davidtheobvious@mill
en.com
Does this mean you've tried the same 'test' with Garmin?
Product support of any type seems to be a dying art. I don't know why
companies even bother with telephones and email servers. Think of the money
they could save but not having them.
| |
|
| On Jul 20, 1:11 am, "Tumbleweed" <thisaccountneverr...@yahoo.com>
wrote:
> "David Millen" <notdmil...@droptable.com> wrote in message
>
> news:513v93l9tfrfq7h
51kk0ic3cuktkvti4nf@
4ax.com...
>
>
>
> LOL. If you you stopped buying products from companies that are tardy to
> respond to email, you'd be down to a handful of companes within a few weeks.
Yes, but if everyone did the same, we would be down to a handful of
companies that provided good support and service and were the only
companies left in business! Companies sell what we are willing to
buy. So if we buy crap from crappy companies, we will continue to get
more of the same.
I have two Magellan GPSrs and I don't think I will ever buy another.
If you go to geocaching.com and check in the forums there, you will
find that the Garmin users are nearly ecstatic about their purchases,
service and support while Magellan users are sitting around wondering
what the hell happened to Magellan.
I think you can make some comparisons between CPU makers and GPSr
makers...
Intel = Garmin
AMD = Magellan
Via = Lowrance
except that AMD is trying very hard to be a better number two while
Magellan seems to be shooting for third place.
| |
| David Millen 2007-08-09, 3:33 pm |
| On Sat, 28 Jul 2007 13:37:19 -0300, "Angus"
<angus.black@_REMOVE_gmail.com> wrote:
>
>Does this mean you've tried the same 'test' with Garmin?
>
>Product support of any type seems to be a dying art. I don't know why
>companies even bother with telephones and email servers. Think of the money
>they could save but not having them.
>
I followed your sensible suggestion, Angus, also made by another
poster.
Garmin replied after eight days - still a long time IMHO, but a full
and polite response. No sign of Magellan whatever. Garmin product
now bought and paid for.
--
All the best
David Millen
Xativa, Valencia
www.fincacasablanca.com
please reply in group
if you have to email me, remove the obvious:
davidtheobvious@mill
en.com
| |
| willshak 2007-08-09, 10:33 pm |
| on 8/9/2007 2:51 PM David Millen said the following:
> On Sat, 28 Jul 2007 13:37:19 -0300, "Angus"
> <angus.black@_REMOVE_gmail.com> wrote:
>
> I followed your sensible suggestion, Angus, also made by another
> poster.
>
> Garmin replied after eight days - still a long time IMHO, but a full
> and polite response. No sign of Magellan whatever. Garmin product
> now bought and paid for.
>
Garmin also replied to my question within a week.
--
Bill
In Hamptonburgh, NY
To email, remove the double zeroes after @
| |
| Noweldrecumbent 2007-08-09, 10:33 pm |
| Product support is very important to me as well. When I get sick of my
Meridian Color I will be looking into a Garmin unit. What good is a product
if you cannot get help from the mfg?
Dave
"willshak" <willshak@00hvc.rr.com> wrote in message
news:13bn0821b12dg8e
@news.supernews.com...
> on 8/9/2007 2:51 PM David Millen said the following:
>
> Garmin also replied to my question within a week.
>
> --
>
> Bill
> In Hamptonburgh, NY
> To email, remove the double zeroes after @
| |
| Marty Fried 2007-08-19, 10:34 pm |
| Back on Thu, 9 Aug 2007 19:48:49 -0400, while hiding out in
alt.satellite.gps,"Noweldrecumbent" < noweldrecumbent2@hot
mail.com>
surprised everyone by saying:
>Product support is very important to me as well. When I get sick of my
>Meridian Color I will be looking into a Garmin unit. What good is a product
>if you cannot get help from the mfg?
>Dave
There is a counter-argument, of course. Why pay a very high premium
price for a company to hold hands with the, on average, dumb consumer
if you don't need it? Of course Garmin should provide better support
- look at how much more their product costs.
The first line of support is supposed to be the retailer, not the
manufacturer. The retailer makes money for doing this. If your
retailer doesn't provide good support, then they are the ones that
should suffer, not the manufacturer.
I personally don't want to pay twice as much for the product to have
them provide me with information I can easily find on the web site.
--
Marty public.forums at gmail.com
Sorry, I don't believe in taglines today
| |
| Oliver Costich 2007-08-20, 10:40 am |
| On Sun, 19 Aug 2007 15:31:36 -0700, Marty Fried
<SeeBelow@gmail.com.invalid> wrote:
>Back on Thu, 9 Aug 2007 19:48:49 -0400, while hiding out in
>alt.satellite.gps,"Noweldrecumbent" < noweldrecumbent2@hot
mail.com>
>surprised everyone by saying:
>
>There is a counter-argument, of course. Why pay a very high premium
>price for a company to hold hands with the, on average, dumb consumer
>if you don't need it? Of course Garmin should provide better support
>- look at how much more their product costs.
>
>The first line of support is supposed to be the retailer, not the
>manufacturer. The retailer makes money for doing this. If your
>retailer doesn't provide good support, then they are the ones that
>should suffer, not the manufacturer.
Those days are long gone. Nobody expects the Best Buys or Circuit
Cities to support anything. I hard enough to find someone with any
knowledge before the sale.
>
>I personally don't want to pay twice as much for the product to have
>them provide me with information I can easily find on the web site.
| |
| Noweldrecumbent 2007-08-20, 10:33 pm |
| All those stores just offer a 100 percent replacement extended warranty for
extra bucks. Hardly customer support for use problems or software related
issues in the field.
Dave
"Oliver Costich" < ocostich@NOSPAMcomca
st.net> wrote in message
news:8kcjc3lh1khh14k
2dhq2cu1iooougu01e1@
4ax.com...
> On Sun, 19 Aug 2007 15:31:36 -0700, Marty Fried
> <SeeBelow@gmail.com.invalid> wrote:
>
>
> Those days are long gone. Nobody expects the Best Buys or Circuit
> Cities to support anything. I hard enough to find someone with any
> knowledge before the sale.
>
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