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Cellular forums Home > Archive > GPS > September 2007 > TomTom One DOU - Dead on upgrade
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TomTom One DOU - Dead on upgrade
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| EdPinkley 2007-09-25, 12:33 pm |
| Hi, I am hoping someone can help with this one - I have a brand new TT One
USA/Canada and after installing the Home One software on a Vista laptop, I
tried to do an upgrade. Of course this crashed and burned and now the thing
won't even start. Just a quick drumroll and then an orange screen with a
circle blinking a red x. Before when connected to the laptop it mapped
drive G: but said it was a corrupt file system and asked if I want to fix
it. I said no, not wanting to harm the device. Now when plugged in, it says
the drive is not formatted. Nice!
I have sent the problem to TT last night but have yet to hear back. I have
would be ok with formatting it if I didn't think it would ruin the device.
I don't really want to take it back as I bought it at a Circuit City 100+
miles away. Is there an image file or something that will reformat and re-
install the original image to the device's memory? Tried the reset but I
guess they never thought of putting it in a protected area of memory.
Thanks for any help,
EdP
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| Sounds like the upgrade corrupted the memory card and the tomtom nolonger
boots becuse the memory card has became unreadable.
You will have to contact TomTom or a friend who has the same tomtom software
to get another copy of the maps software.
When you get it back, first thing I would do is make a backup of the memory
card. Not using TomTom Home but using windows to just copy all the files to
a new folder on your hard drive manually.
Then I would go visit the tomtom web site and download TomTom Home v2. Home
v1 was well known for corrupting the memory card when trying to do an
update.
"EdPinkley" <Pinkleyford@spam.com> wrote in message
news:j3aKi.41$kv3.36@newsfe12.lga...
> Hi, I am hoping someone can help with this one - I have a brand new TT One
> USA/Canada and after installing the Home One software on a Vista laptop, I
> tried to do an upgrade. Of course this crashed and burned and now the
> thing
> won't even start. Just a quick drumroll and then an orange screen with a
> circle blinking a red x. Before when connected to the laptop it mapped
> drive G: but said it was a corrupt file system and asked if I want to fix
> it. I said no, not wanting to harm the device. Now when plugged in, it
> says
> the drive is not formatted. Nice!
>
> I have sent the problem to TT last night but have yet to hear back. I have
> would be ok with formatting it if I didn't think it would ruin the device.
> I don't really want to take it back as I bought it at a Circuit City 100+
> miles away. Is there an image file or something that will reformat and re-
> install the original image to the device's memory? Tried the reset but I
> guess they never thought of putting it in a protected area of memory.
>
> Thanks for any help,
> EdP
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| Brian Colwell 2007-09-26, 10:33 pm |
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"EdPinkley" <Pinkleyford@spam.com> wrote in message
news:j3aKi.41$kv3.36@newsfe12.lga...
> Hi, I am hoping someone can help with this one - I have a brand new TT One
> USA/Canada and after installing the Home One software on a Vista laptop, I
> tried to do an upgrade. Of course this crashed and burned and now the
> thing
> won't even start. Just a quick drumroll and then an orange screen with a
> circle blinking a red x. Before when connected to the laptop it mapped
> drive G: but said it was a corrupt file system and asked if I want to fix
> it. I said no, not wanting to harm the device. Now when plugged in, it
> says
> the drive is not formatted. Nice!
>
> I have sent the problem to TT last night but have yet to hear back. I have
> would be ok with formatting it if I didn't think it would ruin the device.
> I don't really want to take it back as I bought it at a Circuit City 100+
> miles away. Is there an image file or something that will reformat and re-
> install the original image to the device's memory? Tried the reset but I
> guess they never thought of putting it in a protected area of memory.
>
> Thanks for any help,
> EdP
If you phone their technical support department, I think you will find they
will be able to sort things out for you.
The couple of time I have contacted them I have been quite impressed with
them.
Regards, bmc
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| EdPinkley 2007-09-26, 10:33 pm |
| "Brian Colwell" <bmcolwell@shaw.ca> wrote in
Thanks for the replies! I went ahead and called tech support today and
they pretty much admitted the software corrupted the file system. After
about an hour with a rep trying to get the sucker to re-format, we gave
up and they gave me an RMA to send it in. Overall, a very patient and
friendly rep (sounded like the lady Yankees broadcaster from the YES
network) and quick response. I would definitely recommend them, other
than the crummy software. She said I should have upgraded the software
first. Oh well.
I will keep the info on the forums and the other posts for future
reference - I sure appreciate it!
Thanks, Ed!
news:KJAKi.241317$fJ5.94310@pd7urf1no:
>
> "EdPinkley" <Pinkleyford@spam.com> wrote in message
> news:j3aKi.41$kv3.36@newsfe12.lga...
> If you phone their technical support department, I think you will find
> they will be able to sort things out for you.
>
> The couple of time I have contacted them I have been quite impressed
> with them.
>
> Regards, bmc
>
>
>
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